New York Marriott Downtown

My son and I wanted to visit Ellis Island and decided to spend a long weekend in NY. Midtown no longer seems appealing given the state of the city so the Marriott Downtown was perfect. Right across from Brookfield Place and Battery Park City there was plenty of stores and restaurants nearby that were open and serving. I liked the redesigned Marriott app and the more reliable mobile key option. Just one less person to interact with during the pandemic. We had a room on the 32nd floor with a view of the harbor and Statue of Liberty. The room was clean-ish but not great. Hotels are in a tough spot so I’ll cut them slack on my normal expectations. Our room was at the end of the hall and pitch dark. I asked someone at the desk to have the bulbs replaced but never happened. I had to use my phone light to see the room number and key sensor. Minor items in the big picture. Ate on sight at Bills Bar one night. Food and staff were fantastic. Overall, a good property in a good location. I’d recommend staying here and look forward to my next visit.

I liked my stays. The location was very good. The staff were nice and friendly. The front desk staff were well compliant to the mask regulations to both staff and customers, and follow Covid testing requests to customers. The housekeeping staff responded quick to our needs. The room is nice and clean with gorgeous view. Thisworks products are used in bathroom. I would choose the hotel again.

No breakfast or other perks of being a Platinum Elite member. Given COVID, My review has nothing to do with that. The hotel was half updated and half outdated. They were doing heavy construction and the night I checked in, the key card program wasn't working so I had to be escorted to my room by security who opened it up. The room itself is beautiful and lots of money was spent to revamp the rooms for a nice, spacious decorous room with a fantastic view of NYC/Hudson River. In the future, a breakfast credit at the Starbucks in the building would have been nice for Platinum members or to-go bags. Once they finish construction, I'm sure it will be a more pleasant stay for others.

Stayed here over the weekend, the king room, harbor view is nice. No breakfast/gym due to pandemic. Regardless of your elite status, they don't make up for those things not even water. You just basically get a room for the price you pay. I can't help but compare the hotel to Holoday Inn that offers goodie breakfast bag every morning instead of breakfast buffet. The hotel is situated in nice area walkable to many good restaurants and shops. Also, the entrance revolving door is not working. And the door is not automatic so you have to pull or push the doors to enter the property.

Very difficult to reach the hotel. When we arrived, we should our Credit cared and copy of ID but despite it being late, they refused to allow us in despite confirmation and credit card. It was very unhelpful and inflexible and they wouldn’t even give us any refunds. Very unpleasant experience. This is the only bad review I give any place. Wouldn’t recommend it.