Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10709 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    4 hours late to checkin

    Reviewed by diobarbosa00(Belo Horizonte, MG) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The room is small and old, but the worst thing was wait for 4 hours for the room in checkin. My wife is pregnant and we travelled about 12h plus 12h shopping and arrived in hotel at 18:00h but the room was not ready! Then we waited for more one hour until they finished.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Not a Star Marriott Property

    Reviewed by Sunshine615651() on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Our room smelled terribly from a dirty, mildewed shower curtain. The light as you enter the room was also burned out. A dirty washcloth was in the shower and the shower walls had hair on them. I notified management and was told this would be fixed. 3 days later, I asked housekeeping and still nothing, finally after another call by housekeeping to her manager and another email to the hotel manager, these were fixed, but it took 4 days, until the end our trip. The breakfast buffet is very expensive and lower quality than free / included buffets at Hilton properties. Signage poor for conference center.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-2

    A lovely stay

    Reviewed by Kingme6() on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Top notch service as we expect.. this is a flagship property. Parking garage is convenient and full service. Take advantage of the tours and services! Meals and room service were exceptional, and front desk staff was friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Much nicer hotels in nyc

    Reviewed by amskray2000(Cooperstown, New York) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel we stayed at for a conference. The location is good but the hotel seems micro in size. The average room is small and the bathrooms have a very tight entrance. Showers are old and dirty. Bathroom towels had blood on them. Makes me wonder if they check them before folding? The beds were very hard and there was no plushness to the bedding. The tv is large and view was descent. The conference center is confusing to navigate, the main gathering room was small and crowded. The food was not very good for the conference. There is a restaurant the Hudson which was only open for breakfast and lunch, not dinner. There is a Starbucks which is in the library bar. This was a plus. The only place here to eat dinner is the library bar and the menu is small. We have traveled to nyc many times and this is not a hotel I would recommend.

    3 star hotel not a 4 star

    Reviewed by Foodietravellerbal(Gillingham, United Kingdom) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We arrived on 13 August, we were greeted by a miserable receptionist who was just plain rude. The hotel is tired and in general need of refurbishment. The bathrooms are tiny and shabby. The beds are uncomfortable. The WiFi is good, the in room drink maker is not very good. The toiletries in the bathroom are very basic. The bedroom doors are really heavy and our inconsiderate neighbours kept going in and out of their room which made a banging noise each time. In addition to this, the walls are very thin and you can even hear your neighbours breathe! There is a full fridge in the room but you cannot move things to keep your own items as you get charged for the items which are moved. A pair of brand new earrings went missing from our room which has left us without a distraught little girl, it is not about the cost of them but it’s the principle that they went missing from our room. The location of the hotel is fantastic and right by the subway in 7th Avenue which is excellent. There is a weekly metro card which costs 33 dollars which is excellent value and covers subway and buses. The breakfast in the hotel is horrendous and not worth the extortionate prices charged. The waiters and waitresses are so rude, we went twice during our 8 day stay and decided to eat out the other days as we could not handle the misery of the staff first thing in the morning. The concierge were all lovely and helpful when planning our trips. New York itself is an amazing place to be but this hotel leaves alot to be desired. If i was to visit again then I would book elsewhere with better atmosphere and friendly staff. The face of Sheraton is the staff and the reception and restaurant staff are ignorant, miserable and plain rude.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX