TripAdvisor Traveler Rating

We were moved to couples san souci after previously booking tower isle a week before we were due to fly. I am so glad we were moved I have never been to such a beautiful place. We visited from the UK for or our 1st wedding anniversary. Transfer The transfer took just under two hours but out driver made the holiday so much fun from the very beginning. He was telling us about the history of everywhere we passed which was really interesting. Staff The staff couldn't do enough for you they were great fun and so friendly. Definitely like a family away from home. Food All three restaurants were very tasty. The food had lots of flavour. Casanova was a favourite for us but we enjoyed everything Hotel We stayed in a beachfront suite overlooking the lawn and sea. I couldn't have asked for a better location. There were always sun beds available by the pool and on the beach no matter what time of day you headed down Excursions We booked excursions to do Dunns river blue hole and reggae hill. This is a must it was amazing! Blue hole was out favourite and the food at reggae hill was fab. Dunns river is a lot more commercialised but still worth a visit Water sports We booked a private picnic and snorkelling boat trip. This was incredible! Our guides Michael and Dwight made the time out on the boat feel so special.

My wife and I loved our time at Couples San Souci! Everything was excellent -- the beaches, the pools, hot tubs, all the watersports -- snorkeling, water bikes, stand-up paddle boards -- the fun activities like various trivia games, bingo. The food at all the restaurants was amazing (the finest dining option, Casanova, was outstanding the two times we ate there -- get reservations early!), as was the wonderful buffet breakfast -- I had the banana-cinnamon French toast four of the five mornings! The free-flowing drinks were also top-notch. We had a corner room with a generous balcony with sweeping ocean views, worth the extra cost though I'm sure we'd have had fun in any of the rooms. The houskeeping staff was great too. This wasn't part of the resort, but we did go to Swim With the Dolphins. The swimming-with-the-dolphins part was great; however, be forewarned, they have it arranged so that you have to spend the better part of the day at the venue, where they hope you will spend all your money. The dolphins were great, that was 45 minutes; the rest of the 6 hours total away from the resort was a waste, the whole thing could have happened in about 1.5 hours. Here's some awareness about the au natural (Sunset) beach -- there's plenty of sand for lounging, but the waterside and water itself is pretty much all rocks, so its not splendid for just swimming. But the pool's great over there. The sunset is fantastic there, and the only place on the resort from which to really see it. You can head over there closer to sunset and you don't have to disrobe if you don't want. Unfortunately, the bar at Sunset closes at 5pm. :- ( It was REALLY nice that everyone at the resort was part of a couple. I'm sure we'd go again if we could, like, next week!

Hotel grounds are amazing and well kept. Beach Sports are great. Beach Bar food was excellent and worked great when Dane was cooking, went down hill when he wasn’t there. Casanova was lovely, food was hot, good choice and on time. Bella Vista was lovely, could be a bit spicy/hot but we liked that. Palazzina Restaurant should be Buffet, we were sitting waiting for our drinks for 30 minutes and meals were about an hour, and when it did come out it was cold… the staff here didn’t seem to know what they were doing half the time and forget about you. Most people said the same when you spoke to them. We booked in to the other restaurants for most of our meals. Room Wifi was slow. Nicely refurbished but had a mould smell in our room D101, but this went after we were in it a day, maybe we got used to it or it had been empty previous to us going in. Asked many times for our shower gel to be filled, on 2nd day my partner asked another cleaner to do it. No separate conditioner as its all in one which weren’t very good either, bring your own if you like nice shampoo and conditioner. Coffee, sugar, tea and milk were not filled up every day. TV looked like back light was going and signal was really bad kept pausing, not an issue as on holiday and not in room much. But nice to see the news catch up. Memory foam bed was uncomfortable, there was a big lump in the middle. Beach Not enough umbrellas on beach, there is plenty of room to put more at the back near the path. There is a lot of shade with the palm trees, but the sun moves so you are left out in the sun in most places. Americans are very selfish and go out at stupid o’clock and put towels on bed to then not use them till late morning 11-Noon. Don’t expect to get a good place to sit! They are also really noisy and bearing in mind it’s a romantic couples resort they seem to want to party and make lots of noise. Beach was always busy and sitting on top of everyone. Even my friend who went 2 weeks before me said the same, so it wasn’t just the time we went. Pool area was quiet in the morning but come afternoon its loud and rowdy playing same music. Beach bar was nice and good cocktail range but never had beer first thing, maybe that’s the first thing they should sort when they start opening up. Beach toilets were awful and smelt of urine, they don’t seem to have refurbed the outside toilets here. Nowhere to get a morning coffee if you don’t want to go to breakfast, you have to walk up to reception if you want one. Check out There is no room to book out for a half hour slot like in every place we have ever been to, instead you have to pay $100 to keep your room. The only place you can change, and shower is at the massage room area, which has just a shower curtain, no air conditioning or anywhere to put your dry stuff while trying to get ready. Absolutely shambles for a 5* hotel. Staff Hit and miss, pretty much most of the female staff members would forget you or take a long time to bring drinks and food, and get the orders wrong also they seemed to act like you were putting them out half the time and quite rude and arrogant. Male staff seemed to be on the ball though and really friendly. A few times we got up and left when our drinks didn’t turn up, and I am talking 30 minutes and that’s reminding them too. Maybe its because we are British and not American as we felt this place is geared up to Americans. All in all it’s a lovely place and probably one of the better hotels in Jamaica but just needs to sort the staffing and little niggly problems that most people all seemed to moan about.

I have to start by saying that Couples San souci is our heaven on earth. My husband and I go here every year for my birthday celebration and it never disappoints. Before we even arrived, Karen with guest services got us all set with planning our vacation. She really is the reason why our vacation this year was everything and more! We stayed in the penthouse during our visit and it was a tropical paradise! There was a tub on the balcony and we spent so much time soaking under the stars. Our housekeeper, Cadeshea, was amazing. I am pretty ocd and she surpassed my expectations with how clean she kept our room. The room service was timely and wonderful! All the special events (gala, Caribbean night, repeat guest dinner) were a must! Each event is very thought out and the food is suburb! The staff is truly what makes this place so great and honestly our favorite part of the resort. We loved Casanova dining and thought our waitress Krystal was so pleasant. Bella vista is a very good Asian cuisine dining with amazing food. Our private dinner was very romantic and our waiter was wonderful. Yolanda was my favorite bartender and had a smile that could brighten any day! Shanana with entertainment always made pool time fun with games and laughs. I highly recommend visiting the spa during your visit. We got a couples massage with Simone and Mence. I had some pretty stressed muscles going into the massage that Mence managed to work through. We left feeling so refreshed and relaxed! From the start of our vacation to the end, each staff member makes you feel so special! The service is like no other and definitely a place to visit for any occasion! We will be happily returning again!

Third stay here. First since the renovations. We arrived shortly before 4pm. Check in was very fast. They offered to upgrade us to a penthouse for an additional $100 a day, but we had booked a premium ocean room and really wanted to see how that was. We were in E203 and it was great! The Resort – We absolutely love this place! This was our third stay and we will definitely go back! • The grounds are incredible. Yes, there are stairs, and lots of them if you’re staying anywhere other than A or B block, but they are lovely and lushly vegetated. It’s a joy to explore and wander around. • Pools were pristinely clean and never crowded • Hot tubs were lovely, but the one above the mineral pool was MUCH too hot. No one could use it at all. • Staff were friendly and service was excellent o Only complaint here was that we never received our departure information in our room. Finally went to the desk and asked around 8pm the night before we were to leave. • The ocean. Oh my goodness, the ocean. On the main beach the water was warm and crystal clear with hardly any waves. It is shallow, though. Only waist deep until fairly far out, and even then you could still touch bottom. Room – absolutely fantastic, with a few minor complaints that would in no way make us think twice about going back. • Tons of closet space • Comfy bed, with extra pillows in the closet • Could use ceiling fans, particularly on the balcony. Temperatures weren’t too bad, but a breeze would have been nice • Bathroom is large and very clean, but the (double!) showers didn’t have clear instructions for use. • Bathroom pocket door was difficult to open once closed because there wasn’t really anything to grab onto. • TV was unwatchable. Picture was pixelated to a ridiculous degree. • Minibar was not stocked with our requested items and was rarely restocked with items we requested afterward. Our return flight was at 10:20. We had to board the Sad Bus at 5:30am! Ugh. Got to the airport in just a bit over an hour since there was no traffic to speak of (and our driver may have been going a tad over the speed limit). On our past trips Couples has supplied a goodie bag of snacks for the those departing before breakfast service starts, but that was not the case this time around. There were only a few restaurants open at the airport and they weren’t serving breakfast food, so Wendy’s chicken sandwich and fries for breakfast. LOL Couples Sans Souci is one of our favorite places and we are already looking at when we can go back!!