Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4218 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Moon Palace Jamaica - February 2020

    Reviewed by Nelson L() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We needed to escape the Ohio cold weather and we have been wanting to visit this Palace Resorts new property in Jamaica and so we chose the Moon Palace Jamaica. Wow!!!!! - did we make a great choice and the right one. The grounds on this property were excellently groomed. The room was absolutely spacious, with all the amenities and extremely clean. The view from the balcony was excellent. This property is absolutely gorgeous. The beach was my place of solace because it was clear water and beautiful. Also various water sports (kayaking, paddle boarding) that you can participate in. I discovered a Jamaican dish by the name of Jerk Chicken and I immediately fell in love with that dish. I was eating jerk chicken almost daily. The activities and shows were amazing and very entertaining. They have this giant screen in the Wired Lounge where you can play pacman and galaga - two of my favorite games when growing up. I spent a lot of time there too. We were treated so nice by Venise Wilson at the place where they make paninis. We felt so treated like family by Venise that we would only go to the panini place when she was there. Thank you Venise for showing us so much love and the paninis you made for us were outstanding. Keep doing what you are doing Venise and God bless you. I would totally recommend this property for family. They also had a few weddings while we were there. They have this amazing gazebo in a little peninsula at the hotel with the grounds so well groomed that it was so gorgeous. If you want to get married here it would be a memorable place to do it at. They have excellent pools, water slide, wave runner and miniature water playground (although for kids) that adults can also play in these. I would totally go back to the Moon Palace in Jamaica any day. You will not regret picking the Moon Palace Jamaica as your next vacation spot. This one is a total thumbs up!!!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Moon Palace was such a great vacation!

    Reviewed by JanetNolan2020(Tafton, Pennsylvania) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The people at Moon Palace were fabulous! So very kind and willing to do whatever to make our stay pleasurable. The food was outstanding! We tried every place there was. The property was very clean. The beach was so nice. There was just enough to do, or if not you could relax. Dolphin Cove was the best experience ever! Awe Spa was a wonderful experience. I have never done hydro therapy before. Overall, we loved the vacation.

    Relaxing Amazing Vacation!

    Reviewed by cassiekopcha() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Earlier in March a group of myself and 12 other people stayed at Moon Palace Jamaica. A couple in our group are Diamond Elite members, so many of us had been to other Moon palace resorts (Mexico)along with them, but this was my first time in Jamaica. While the COVID-19 outbreak placed a lot of stress and uncertainty on us, The resort did the best that they could to continue business as usual and give us the best experience possible. All parts of this resort were beautiful! From beaches, to the pool, to the AWE spa, to amazing dinners, this resort offers many high-class options to entertain guests. My favorite things to do were to enjoy the spa, lay by the pool, visit the piano bar, eat on-site made jerk chicken for lunch and go in the ocean. Nikki, the diamond pool attendant that was with us during our time made our experience so amazing! She was very considerate and efficient, she was always anticipating our needs before we asked and went above and beyond. Plus, our group enjoyed her personality. Andre, the bartender by the pool was extremely helpful as well at our time at this all-inclusive resort. We also took the time to attend scheduled fitness classes like water aerobics and yoga, led by Fitness Johnoy which were awesome! Being in Diamond Elite Status was a total game changer for this trip and elevated it from an average tropical vacation to a pampered experience. We had a lot of perks like being able to use the hydrotherapy experience daily, special Diamond only areas, wine selections, and we stayed in the very exttravagent 4 person villa that included a private pool and jacuzzi! We were shocked that even during spring break the resort was almost empty due to COVID-19, so having that Diamond status would have been helpful if the resort was more crowded too. Overall this was a great visit despite the weird circumstances that COVID-19 placed on it. Mood Palace does a great job at all of their resorts!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Moon Palace Jamaica

    Reviewed by Gingerhelsel() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time back to Moon Palace Jamaica. Just LOVE it there. The staff and food are excellent. I'd like to give a special shout out to Glenroy for taking care of us at the pool. Shaneel, Olivia and Morrissa at the customer service desk. They were very friendly and willing to help. Omari at the lobby bar, always a smile on his face and just LOVE his "special" drink.. The Resort is beautiful, clean and all of the staff are friendly and always have a smile on their faces. We WILL be back again! They make you feel like your at home.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Moon palace vacation

    Reviewed by aodeen14() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome trip to Moon Palace. The staff, food, drinks, views, ocean, workout room, night life, etc were all amazing! We were also able to get in some great workouts with the help of Fitness Johnoy! He held an abs, tabata, spin, and water aerobics class that made our trip even more enjoyable! Overall, this resort had some of the nicest employees we’ve ever experienced at an all-inclusive resort! We hope to be back some day!