Sandals Ochi Beach Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11263 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First day here and so disappointed

    Reviewed by kayesp(Seattle, Washington) on May 05, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It’s our second day here and we are so disappointed. We got the butler suite. Our room wasn’t ready, so they recommended we have lunch. We ate at the burger shack and I ordered dessert from the Dino’s pizza- everything was extra dry. The water they served us was in a dirty cup. When we got to our room, it took almost an hour to get our baggages to us, so we could not change our clothes. The shower had pink slime/gel on the walls, which looks like the previous guests’s shampoo or body wash. Our internet does not always work and using the sandals app will not go through at all, so we don’t know which restaurants need reservations and what our options are. There is no guide or menu to figure it out. We also forgot our toothpaste, but apparently thousands of dollars on this suite does not include toothpaste. We still have 6 days left of trying to figure things out. So disappointed and would not recommend so far.

    Another amazing stay

    Reviewed by kaelynv2021() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time at Ochi and it was better than the first—even with COVID measures! We stayed in a club level poolside room. Last time we had a butler and we decided the perfect level of care for us is club level. Our room was nice and near the bottom of the hill so we were able to walk to and from the main building and the hop easily. We did have a few minor issues with our room but it was all fixed promptly. We missed the guys who restock the bar, but a simple call to the desk fixed it promptly (we would just be in the room when they needed to get in, nothing major). We did request a new ironing board cover as the original was too thin and left marks on our cloths. This, again, wasn’t a huge problem. I mostly want to point out how helpful and accommodating the desk was. The club level would call every day to check if we were happy or needed anything. Fantastic communication. Naomi booked all of our dinners on our first day and matched the evening activities with locations and times. It was perfectly done. All of the food is fantastic! You can’t go wrong with any of the restaurants. We didn’t do any excursions as we didn’t want to increase COVID exposure to us, other guests, or the locals. However, we had plenty to do each day. The playmakers were so fun. Anice, Renee, Tashina, Ajay, and Shanik were fantastic with games, music, and activities during the day and then their performances at night were outstanding. The entertainment was definitely better this time! Go to the shows! They will wow you! We loved the water sports and the tie dying-what a fun souvenir. We had a couples massage at the spa and it was fantastic. The level of service there is amazing. I highly recommend a massage on your first few days (before the sunburn happens). Finally a shout out to Hugh the Hop Driver. He drives the cleanest bus around! The Hop takes you back and forth from the hillside to the poolside all day long. We rarely had to wait. Hugh took so much pride in making sure his bus was clean after each group got off the bus. Thank you! My one issue was that not enough guests wore masks indoors. While most of Sandals is out doors and there is enough space to practice social distancing, some spaces are indoors and masks should be worn (lobbies, the Rabbit Hole, The Hop). There are signs everywhere, but no one saying anything to guests. I would just say to be mindful of the locals and keep your masks on to keep them safe! We’re still in a pandemic.

    Excellent Experience

    Reviewed by Lydiakspencer() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our wedding at Sandals ocho, it was exceptional. Kamesha Dennisur is the best. I didn't have to worry about ANYTHING. Everything was well taken care of. Excellent attention to details and exceptional professionalism. Rodroy catered the wedding. This was food for the soul. I Fuljoyed ever bite of the jerk salmon. The Resort Manager Mr Clarke, thank you for your hospitality. You have a great team.

    So happy to be in Jamaica

    Reviewed by Melissa F(Hainesport, New Jersey) on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort was great and the perfect way to relax after 2020. Miss Ethel's Piano Bar was great-Cragen and Panda are awesome. Kirkpatrick is a great bartender. The main pool on the hillside is where to go!

    Villa in Butler Village

    Reviewed by 788smk() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a week at Sandals Ochi. The resort is far below filled, but the service was uncompromised. I wish I could remember all of the attentive staff members, but Shian, Carlington, and Nepaul are just a few. The meals were overall very good, with a couple of entree exceptions. Drinks were plentiful and not skimpy with alcohol. Desserts were typical of the Caribbean, not as flavorful as here in the US. There is lots of walking here, especially if you are staying on the hillside, so it probably is not a resort for someone who has mobility issues. It's a vast resort, which we happened to enjoy. The beach is broken up into three parts, and is just so so. Ordinarily, my husband likes to spend a fair amount of time on the beach at resorts, but he didn't care to here. He went fishing with a couple of the trusted locals (Spider was one), and had wonderful experiences. The only downside that I can really comment on is the tile floor in the villa. it's a brick tile that is in desperate need of replacement. I would imagine Sandals will be redoing the floors in the near future. I heard another couple remarking about their floor too. We are not divers, but for anyone who scuba dives, it's included, which is a tremendous savings.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4