Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21069 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing for the price!

    Reviewed by Mrbucketlist(Clearwater, Florida) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing time! This hotel was quite a surprise as I've stayed at virtually all the other hotels on property and I thought because of the low price this wouldn't be the same. It's so much to do here and the walkway to cabana bay is amazing! Not to mention the view of volcano bay! For my full review check it out on my Youtube channel, just search MrBucketlist Cabana bay! Have fun!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great Location, Great Place, Great Time

    Reviewed by carrie l(Brighton, Michigan) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hotel has lots of amenities, clean, short shuttle ride to City Walk. Great place to stay. Daughter has Celiac disease and they were very accommodating to her dietary needs. Definitely recommend and would stay there again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Fantastic Stay

    Reviewed by PMcG2410(Glasgow, United Kingdom) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for two weeks in room 5432, from the moment we arrived to the moment we left every single member of staff was great, the rooms was in the Americana building facing onto the Volcano Bay, the rooms were a decent size and it was clean and tidy. We ate a few times in the Bayliner diner for various meals, food was good and the price was good for what you got. If I was in the area again I would come back to the this.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Looks great, stays “meh”

    Reviewed by peveffer(Columbia, Missouri) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Check in - easy, no problem, they give you a number to text if you have any questions leading up to your stay. The woman who checked us in was a delight, great customer service and very knowledgeable. The staff who work the dining areas are also very kind and patient. We didn’t see this on other reviews and wanted to warn other travelers: On the Fifth Floor in the Continental Building, we could hear music from the pool LOUD and clear until 11pm. That’s when the pool closes. Dunno what type of family resort thinks blaring music until that hour is a thing that needs to happen, but it echoes off all the buildings and is RELENTLESS until 11pm. Pass on the pool view. Ah, we said when it was over at 11:00 pm. Finally, sleep, we thought, because we SPECIFICALLY chose to pay to stay on Universal Grounds in order to get 8 am access to the park, so whatever, not a lot of sleep but we could still swing it because we’re adults. Not seconds later, my eyes popped back open because there was an employee running a LEAF BLOWER at 11:30 pm, and we could also, lucky us, hear that loud and clear. He was blowing sand off the sidewalks by the pool back into the sandy areas they have. Do we expect total silence at a family resort? No. Do we expect good customer service for the cool couple grand we spent on park tickets and this stay? Yes. 11:30 pm, November 12, we roll out of bed and go downstairs to ask to change rooms because the leaf blower was still going strong. Enter Justin. I downloaded TripAdvisor and made an account JUST for this guy. Justin was at the customer services desk and proceeded to— 1. Tell us it could be worse, for some reason. He informed us that the “Towers” are even louder because of the proximity to the park, so I wanted to share that with ya’ll too since staff said it. 2. Did not apologize. He did say that the leaf blower should be going in the morning, not night, so threw his coworker under the bus, but didn’t apologize. 3. Told us he was “downgrading” the room, which just sounds SO great when responding to an unhappy customer. Doesn’t sound like retaliation at all. 4. Told us we would have to move our stuff... at midnight. Not even a whiff of an offer to help, not even telling us where the luggage carts are. 5. Overall had no empathy and zero ability to diffuse the situation. This man does not belong in this position. Downgrade Justin and upgrade the woman who checked us in to handle customer service issues. If you want to avoid your whole family being kept up by blaring music and, apparently, woken up by a leaf blower, don’t stay in the Continental building. We were moved to the Americana and are now wide awake with 6 hours until our “benefit” of getting into the parks early. Not great, Justin. Not great.

    First class family hotel

    Reviewed by mainbale() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great weeks stay at Cabana Bay, great staff, facilities and very family friendly atmosphere. Lots to do, 2 pools, gym, bowling, fire pits, hot tubs etc Great room with poolside view, good free WiFi which you don’t always get.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5