Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2887 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Don't stay here, seriously

    Reviewed by Redeemer(New York City, New York) on May 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Pretty bad. Changed room 3x over 8 days because of an ant infestation, musty and moldy room and carpets, noise, broken beds and furniture. The staff was pretty nice but the hotel was going through a badly needed renovation - scratches on doors, elevators, hallways needed a paint job, etc...When I went to complain, I saw other guests also complain about the same thing. It's not like they don't know. I understand Covid was happening but that was their excuse why they didn't have daily maid service. They said every 4th day or so. I dunno, maybe because we changed rooms 3x but we never saw room service. We had to leave garbage outside our room for pick up and go downstairs for fresh towels. This was the worst Holiday Inn that I've stayed in.

    Great customer service

    Reviewed by P9511WPdanp() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to thank the front desk especially Fernando the front desk agent I had an issue with my room which I had booked with Airbnb even though I am a IHG rewards member since 2015 he seen that I wasn’t happy with the room and took upon himself to make sure I was happy meaning that he upgraded me to a newly renovated room, I appreciate it a lot and that is why I am a IHG member as well thank you

    Nice staff crappy rooms

    Reviewed by Mercides S() on May 01, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I hate writing a bad review because I work in hospitality... the lobby and pool area were nice and neat the room was another story immediately I was hit with a pungent musty moldy smell I went to check the beds for bugs and found that the head boards were literally falling off the walls my 9yr old daughter was so disappointed she said mommy I dont think I'm going to get any comfortable sleep... I'm confused as to why they would put anyone in a room that nasty and old even the carpets had the largest filthiest stains I would be beyond embarrassed to host any guests in that type of climate get it together ihg this is the time you should be wowing your guests the most as people are returning to travel after the devisitation of covid

    Thank you, Tiffeney

    Reviewed by claudia B(Lake Worth, Florida) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 6 staying at IGH Universal Orlando in Florida. We want to specially congratulate Tiffeney, at the front desk, who has really worked so hard to meet all our requirements and has been a joy to work with! She is the type of person you want to meet at every event where there is a service person involved. We have asked for so many things and we have seen her bent backward to make them happen. Thank you, Tiffeney. Really, you have made a difference! I hope your bosses see your potential and reward you accordingly!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Filthy and outdated

    Reviewed by 669chantels(West Palm Beach, Florida) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed there over the weekend and my daughter was bitten up by bed bugs and when we came home she had to go to the doctor because of all the bites and has to be prescribed hydrocortisone. The room was very outdated and stuffy. Everything else I can deal with them but the bedbugs was the absolute worst they need to have the health department to come in and shut them down until they totally redo all of those rooms and get the right type of pest control because it was absolutely ridiculous. These are only a few pictures of the bites that were all over her body. Let’s not mention the roaches that were in here