Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10821 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Hotel

    Reviewed by Chippyalfienia(gloucester) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for one night on our visit to Universal, mainly to gain express passes for the rides. We upgraded to club, via Tesco Clubcard vouchers. Definitely worth it. You get a club room, plus access to the club lounge. Where you can get breakfast and snacks throughout the day. Also a few drinks in the evening. The pool is great and the music sounds even better underwater. Only a short walk through to Universal from the hotel. Food was good and we will return to this resort on our next visit.

    Hard Rock Hotel disappoints

    Reviewed by 900debbiea(Buffalo, New York) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have stayed at the Hard Rock many times over the past ten years and this is the first time I have been let down. Our room was not as clean as rooms we’ve had in the past. The dust bunnies and heavy layer of dust over the sink outside of the bathroom was shocking. The bathroom smelled like “wet, dirty rag” and the wall paper next to the sink outside of the bathroom was filthy. Stains and substances stuck to the wall paper. Just ew. Towels with shredded ends and actual holes in them. Took three days to have a roller bed removed from the room. Even after Several phone calls and one text request, the roller bed was becoming a permanent fixture in the room until a supervisor finally took care of it himself. The supervisor of housekeeping was excellent and handled the situation very well. However, general maintenance in the room was at a low. Not to mention housekeeping knocking on our door at 9:20AM even though we had the “maybe later” (Hard Rock version of Do Not Disturb) sign out. I tried to speak to the hotel manager about the room issues and roll away bed removal issue and he was not available and did not return any phone calls. We may have to consider one if the many other onsite Universal hotels for our next trip. At the room rate Hard Rock charges plus the high cost to self park at the hotel, I expect better room conditions and service. And at very least I expect management to return a phone call. Get it together Hard Rock!

    1 Night Honeymoon Stay for Park Express Pass

    Reviewed by Mal_Watterson(Moneymore, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife stayed here for 1 night during our honeymoon mostly to get the express passes to the parks included with your stay but also because we love this hotel. As it was our honeymoon they upgraded our standard room to a deluxe king room for free and also we got little chocolates in our room along with a complimentary drink each of our choice up to $20. Would highly recommend and we’ll deffo be back.

    Fabulous Hotel

    Reviewed by vikibrown1(Burnley, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week here, the atmosphere is fantastic in fact the entire week was a wonderful experience, the staff are amazing, perfect location for Universal studios, would highly recommend, anyone to stay here, food and drinks are wonderful

    Another fabulous stay

    Reviewed by 68JillW(Chester, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 4 and stay in a Future Rock Star Suite. Staff are more than helpful and the facilities are brilliant. We love the Fast Passes into both Universal and Islands - it's worth staying at the HRH just for that. These have a huge main bedroom with further seating, a second bedroom which are individually decorated to a very high standard, a walk in closet large enough to hang all your clothes and accommodate all your suitcases (we had 6). Two bathrooms, one with double basins and walk in shower and the second with a shower over a bath, a further basin and loo. We were very fortunate to have a Cabana for the day and service throughout was exceptional. We have eaten in all the restaurants and although the whold experience is quite pricey, they're all exceptional. Go on book it, you'll enjoy it immensely

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5