Hard Rock Hotel® at Universal Orlando Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11248 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The Best Universal Hotel

    Reviewed by gardencitybeach19() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hard Rock Hotel is by far the very best hotel on site. We have stayed at several others on site and nothing compares. It is the closest to the parks to walk to. The service at the pool is amazing. If Shaw is working; make sure you get chairs in his section! He’s amazing. Tracy was working with him on our last day there and she was super sweet and helpful as well. Every staff member we came in contact with was so nice. The rooms and hotel are CLEAN! The elevators are fast. The express pass that comes with your stay is worth every Penny. The food at the Beach Club and Kitchen is also great! Couldn’t have asked for a better stay. We’ve been to Hard Rock many times and won’t be staying anywhere else from now on when we visit Universal. Thank you Shaw and Tracy at the pool, and Hoover at the bar!

    The Kitchen (Restaurant @ Hotel)

    Reviewed by bartdstewart() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful get-away date night with my wife! The restaurant was super comfortable, the food delicious and the people there even better! Chef Jeffrey made a wonderful meal that still has us thinking about it...and the dessert was over the top too! We had opportunity to chat with Dawn, the manager, too. She was receptive to our compliments as well as aware that tonight’s meal was a celebratory one! Rodger, our server, was fantastic! It’s funny how things work out too. We bumped into him outside serving others and instantly connected. We thought, hope we get him: we did! He was super attentive to our requests, ensured our comfort and then we chatted away sharing this and that! He treated us as if we were friends that reconnected after years apart...and we just me this wonderful person! It was a perfect blend of customs care and authentic connection. Go to “The Kitchen” (at the hotel) and ask for him!!! Enjoy your meal...and the people! Bart & Dennise Stewart

    Beautiful hotel & Perfect vibe!

    Reviewed by Tonjajj(Grand Rapids, Michigan) on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Omg, I’ve been to Orlando 5 times and always wanted to stay here. We finally did for a couples trip, no kids this time. It was perfect. I love the vibe of the hotel. Beds are comfy rooms are big. Went downstairs to the kitchen restaurant, grabbed breakfast and Starbucks. We would sit outside each morning on the terrace over looking the pool area. Just beautiful and peaceful to start the morning. The pool area is huge, clean and warm. Free express pass, boat ride or just quick a walk up to the park. This hotel is amazing and loved it!

    A MUST For a Trip to Universal

    Reviewed by JordanGMorrell(Tampa, Florida) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is by far the BEST way to visit Universal Orlando. The hotel is beautiful and has activities for all members of the family however it is the customer service that brings this to the next level. Like all Universal hotels they text you and you are able to text the front desk directly. We asked for some additional supplies for the room and they both replied and provided this immediately. One of our friends left her wallet in the room after we checked out, they had security get it immediately and asked if they wanted us to have us shipped home or left at the front for us. The on-site food is phenomenal and if you’re up for drinks and a good time, this is the place to be.

    What an awesome hotel! The Hard Rock Orlando rocks!

    Reviewed by MrWeatherDan(Fayetteville, Arkansas) on Mar 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed 5 nights at the Hard Rock Orlando. It was wonderful and highly recommend. First of all, loved staying on the property, since it was just a short 5 minute walk to the Universal theme park. You could also take a water taxi right to the entrance of the City Walk. It was so convenient to walk back to hotel in the middle of the day to rest and relax with some pool time. The pool was HUGE & not too overcrowded, plus the food was great and delicious. They quick grab and go Emack & Polio’s was never a very long wait to get your food and the coffee station was that served Starbucks was FAST! The staff was amazing and a special shout out to ARIEL at the front desk. I didn’t have to wait in line thanks to her raising her hand to flag me down. Our flight was delayed and she pushed the check out time back a couple of hours. She also mentioned how we could keep our luggage up front and still use the pool. She also called to see if the showers were working in the Rock Body gym, which was a really nice facility and used a couple of times. They also have FREE water bottles in the gym to stay hydrated. If you are missing or need something from the room... they were up within 5 minutes. ALL the staff were extremely friendly and made it very comfortable & pleasant stay. Finally, they took all the proper COVID precautions and I felt completely safe during the pandemic. Our stay was 5 stars. Come Rock out at the Hard Rock Orlando... you won’t be disappointed!