Disney's Old Key West Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3001 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful Stay

    Reviewed by NMay1() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love OKW! Great room location near the pool and a lake view. Very clean and spacious room for our family of 3. Attentive staff throughout our visit. Easily got additional towels when requested. Gift shop staff answered all of my questions about new DVC items being stocked. Transportation was easy to locate and buses were running frequently. Relaxing resort to call “home” after a busy day in the park.

    Largest one bedroom villa!

    Reviewed by Compass689951(Round Rock, Texas) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In WDW to attend a business gathering and stayed in a 1 bedroom villa with 3 others - lots of room, beautiful and updated. I have stayed in other 1 bedroom villas and this is the largest. I do miss a second full bathroom that other resorts have, but overall it was great. I wish the bar served food past 10PM - and the quick service dining option is not open late either. The resort is large so be prepared to plan to travel with additional time as buses stop at several stops within the resort, the last stop is the hospitality house. They do have buses that run within the resort as well.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Cute Disney resort

    Reviewed by G3070BDnicolec(Tewksbury, Massachusetts) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed at the old key west resort in the beginning of the month. It was a very clean and cute resort. The rooms/suite were big and updated .. ACs could of worked a little better in the bedrooms. The resort itself was very big with 2 pools ( main pool the lifeguard won’t let you near the pool if any type of drink in your hand) .. the resort is very large and there is a lot of walking to get to the water ferry or the front desk.. wish there was more golf carts that would Come around to pick guest up .there is a water ferry to Disney springs .. and the Disney magical express but it’s take forever to through the whole resort .. i Just wish there was more entertainment and maybe another restaurant..the staff is beyond friendly and helpful .. I would highly Recommended staying here

    It saddens me to write this review

    Reviewed by Sara M(Buffalo, New York) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am a Disney frequent traveler from NY. This trip was our 4th stay in 2019. We usually stay at YC or POR resorts but wanted to try something new as we are considering becoming DVC members. When I booked this resort I explained to the CM that I was concerned over the size of the resort and getting to/from the Hospitality house. My husband and I get motion sick on the buses so we take boats to Disney Springs or Lyft to the parks. On the rare occasion we'll take a bus if we absolutely have to but we get so ill it's not worth it. The CM told me that she'd request a room near the hospitality house to avoid any issues. I hesitantly booked this resort on that guidance. Our flight arrived early and our room wasn't ready but I did ask where our building was and lo & behold we were on the other side of the resort. (1 1/2mi) When i expressed my reasoning for my request and distaste I was told that they were sold out and there is nothing they could do until "possibly" the next day. Then, we had to wait 7 hours for our room to be ready. (There also were no parking spots at the HH) The following day I expressed my dissatisfaction again after finding out you had to take a bus to the HH with 3 stops before you get there! (25 minutes total). THEN you can take another bus to a park or the boat to Disney Springs. We tried that once, missed our dinner reservation, and were so miserable when we were just trying to relax and have a good time. On the way back to the resort from a park you're subject to at least 2-3 stops before getting to your location. Again, another 25 minutes. When we got back to the room at 9:30pm the second day we noticed that a family moved into the adjoining room next to ours. The door/walls are SO PAPER THIN that I could hear a bag of chips being opened and could hold a full conversation using my "inside" voice with the lady next door, doors closed. The family was doing nothing wrong but there was NO WAY this was going to be a relaxing trip when I can hear every word to "Baby Shark" on their TV or that they didn't need extra towels, etc., next door until all hours. I felt like I had no privacy. At that point I had a meltdown. We paid good money and at this point I just wanted to go home. The manager worked until 10:30pm to try and find us another hotel. (they only had one other studio available, far from the HH and with an adjoining door) After being offered to move to the GF for an extra $300/night (LAUGH - we were already paying $500 for OKW) we settled on being transferred to POR. The Manager of this hotel does deserve a shout out as he was very professional and kind. So we packed up our room at 11pm and moved. After this, things got better but we still had several small issues. (no towels upon request, old menus in room, horrible pizza from room service, spotty wifi) All in All this was not a Disney standard trip. I was so disappointed in this hotel and truly thought a returning guest who spends hard earned $ would have been treated much better. I LOVE the time I spend at Disney and this trip was just horrible. TIPS: 1. If you don't have a room next to the HH you will be taking a bus with multiple stops just to get to the boat to Disney Springs or the parks. Same on the way back from the parks. So plan an additional 30 mins onto your trip while you tour the resort from a bus. :-( 2. Book a room without an adjoining door or you WILL hear everything, and i mean everything, from the room next door.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-1

    Service

    Service-2

    Fantastic trip

    Reviewed by Martyn G(Leeds, United Kingdom) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just stayed at old key west at Disney Fab u lous!!!! Had a great time in a 1 bedroom villa Usually stay in Saratoga springs but found this a lot better The villa had a great position and a sitting out area