Renaissance Esmeralda Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1406 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect, in spite of Covid restrictions.

    Reviewed by 813jamesp() on Nov 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Headed out to Indian Wells to try and get the last 2 warm days of the year. My reservation was Thursday & Friday nights. I used the mobile check-in on the Bonvoy app the day before, and I got a notification at 10am that my room was ready. It was very unexpected, and I was still in Los Angeles. I managed to get there by 1pm to actually pick up the room keys. I was given a VERY generous upgrade (Bonvoy Platinum) at the front desk. It was very unexpected, and gave my family tons of extra space so that my kids could do their distance learning Friday morning. I made sure to leave a large tip for housekeeping, as they had to clean quite more square footage in my upgraded suite. Every single employee I encountered thanked me for my business. The Esmeralda is happy to be open to customers, and it shows. As far as Covid.... Amenities: hot tubs are closed, which could be inconvenient as the winter season is beginning. Cava had just opened for full breakfast service the day before I arrived. I had intended to eat there on Saturday morning, but a freak wind storm blew through (several trees were uprooted on the property) and outdoor dinning was not possible. Outdoor seating is available for the Lobby Bar; Pizza place is still closed. Cleanliness: Hand sanitizer available at every entrance, inside every elevator, and at various other places throughout the property. You can't go 50 feet without encountering a touchless sanitizer dispenser. Remote controls for the TVs were wrapped in disposable plastic bags. All toiletries were individually wrapped. And... here's how I know that they are keeping the rooms empty for 24 hours after a guest checks out: they asked me when I wanted to leave. 2pm? 4pm? I asked them if they needed the room for Saturday night, because I didn't want to be a bother. No, they didn't need the room because nobody was going to be staying in it. Masks: pretty much every single person I saw had a mask indoors. I saw one woman come in from the pool without a mask, and she got about 20 feet before she was intercepted by a manager. How did he handle it? He gave her a free mask! Problem solved! In summary, the Esmeralda was a perfect weekend getaway, and exactly what I needed. Anyone in Southern California: It's only 2 hours away, and no airports! I can't wait to come back when the pizza place and the hot tubs are open, but honestly, I'll probably come back before then.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    beautiful propery and great staff

    Reviewed by dparis(jackson) on Nov 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is in great shape. The rooms were updated and ours had a balcony that overlooked the golf course. The pool area was fantastic. There wasn't much in the way of restaurants due to the virus but you could order at the pool and they would deliver it to you. I would stay there again.

    Family stay at Indian Wells

    Reviewed by The_Travel_Family123(Las Vegas, Nevada) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Like others I took advantage of booking this hotel using Bonvoy points. We upgraded to a 1 bedroom executive suite (see pics). This was clean/spacious and renovated to a great standard. Due to covid many items were removed from the room, I requested they return the coffee maker, the iron/board and (2 drinking glasses). Various TV channels could not pic up a signal and the internet tv would often drop out. The room comes with complimentary bottled water, however I had to request this be delivered daily. I feel this should be delivered as standard each morning to guest rooms, rather than have me feel like I am nagging the hotel staff all the time. Pool area was great for the kids, apart from some annoying adults throwing toy baseballs around ?? why??? Grow up. Note behind the beach/sand area are cabanas at a charge, they look awful and well used/worn, there are no free beds on the sand like the website picture makes out. Also the sand area has no shade. The pool service was good, the food choices were limited and basic, and served to you in a togo box. Not sure why they feel the need to do this because of covid. Anyway, the food was ok at best. During our stay they introduced wrist bands for the pool area. We did not wear ours but showed them on entry to the pool. I feel this is a tacky move by the hotel, Im not on a club 18-30s vacation, just stick with guests giving there room number instead! Hotel has places covid stickers on most indoor seating area’s so not many people hanging around. Why not just separate them 6ft and people can use these area’s instead of melting outside. Overall for a practically free stay this was a pretty good hotel choice.

    Wonderful attentive staff, clean rooms and very relaxed atmosphere

    Reviewed by travelsnoopy14(Los Angeles, California) on Jul 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Decided to take a few days off and take advantage of the Marriott points sale and stayed here from Wed through Friday. The hotel is really clean, there is hand sanitizing stations all over the property. There are measures in place to keep everyone safe. All the staff are very attentive and nice. They really appreciate people coming. Masks are required everywhere except when you are in the pool. The pool was pretty deserted Wed and Thur but families are checking in Thursday pm and by the time I left, there were more people. The $36 resort fee has a $20 food credit per day. The food choices and times are limited for take out only but it was fine as I went into Palm Springs for lunch one of the days. went to Joshua tree one evening to see the Milky way and the Comet. It was a perfect relaxing trip Only the pool is open with limited hours. Spa and gym closed.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Do not recommend this property

    Reviewed by bribri1980(Malibu, California) on Jul 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed with my entire family Fourth of July weekend and decided to cut our stay short they did not provide food options for kids only had takeout for breakfast the front desk was very unprofessional I believe the front desk manager Andrew (I believe that’s his name) was very unprofessional extremely arrogant and did not take feedback very well I am not sure what his background and or experience however working in hospitality for over 28 years I expected someone with great customer service that is able to articulate and anticipate the needs of their guest. The front desk manager was very argumentative and combative. The front desk is the face of your hotel I must say that this property is very ugly. Train your staff on customer service 101