Arizona Biltmore

I stayed here recently for a conference. The room was spacious and clean and very comfortable, though the aircon was a little noisy. The front desk give excellent service, regularly texting you to ask if there is anything they can do. I asked for a foam pillow and for my door to be fixed (it wasn't latching properly). I also had to complain about a security issue with a cleaner. She was cleaning my room when I returned to get my laptop. The door was open and she let me walk in and take it without verifying my identity, which was slightly concerning. Michael at the front desk dealt with all of these issues very professionally though. Conference facilities and food were excellent.

We have enjoyed the Arizona Biltmore in the past but this was the first time we went without our four kids and what a difference. If your vacation plans are to experience a resort with the sole purpose of rest and relaxation this is the place for you. We changed our approach during this trip thanks to Michael M, our personal concierge (Diamond member service) who arranged for a great room in the main hotel overlooking the Squaw Peak lawn. There is nothing like waking up at 6 in the morning and cozying up together in front of warm fire pit gazing upon this beautiful property. We also experienced the Ocatilla lounge for the first time. The folks working at the Ocatilla Club Lounge are the most warmest, friendliest and professional hospitability professionals we have ever experienced and are equal and above to any Ritz Carltons resort we have every visited in the past. Special thanks to Susan B. who was a joy. On weekends there is live music in the lounge area. We caught Al Ortiz (used to play with Stevie Nicks) who was great. Needless to say we will make the Arizona Biltmore an annual vacation stop.

Iconic architecture, coupled with beautiful grounds would normally be a reason to stay here. Service was average at best, especially at the poolside bar. Bell service excellent. As far as room goes, plumbing was problematic. Inoperable toilet, engineer called and repaired. Drizzle shower, engineer called and repaired. Plumbing problems known by front desk before check in, but still assigned the room to us. Unforgivable. Not what we would expect from Waldorf Astoria Collection.

The moment the bellman helped us out of the car we were blown away with the 5 star service.When we arrived at our cottage we were equally amazed with the spaciousness and attention to detail! The bed and linens were super comfy and room service was prompt and delicious! Having our own private fire pit was amazing and next time we are making s'mores! We already booked for Labor Day week before we checked out!

Decent resort. Service rather mediocre and staff Guest room requires refreshments. Bathroom requires renovation. On a positive side - location is great. Close to airport. Great for business conferences. Few interesting hikes nearby