JW Marriott Phoenix Desert Ridge Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3193 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    This place is huge!

    Reviewed by fly2staygrounded(San Jose, California) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a 10 minute walk to our room from the desk, which I liked but if you are traveling with anyone not able to walk quickly I would ask for a room closer to the lobby. We enjoyed the spa the pools and the lazy river. Got an amazing massage in the spa and enjoyed the amenities in the spa area. Lots of spots for great pictures and the staff was friendly and accommodating. Highly recommend. There is a shopping center across from the property, about a 5-10 min walk with some restaurants. We also ate on site. Food was decent, nothing spectacular.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Fantastic Resort

    Reviewed by Gary S() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time visiting Phoenix, AZ, where we had an amazing trip to say the least. The property was absolutely beautiful, from everything to the pools to the grounds to the scenic views. The food was excellent and reasonably priced, for we enjoyed Meritage twice during our stay. The staff were above and beyond from the time of check in until the time we left. We were exceptionally impressed with two people we met at the pool, Joshua and David. A big thank you to both of these individuals, as they made us feel like we were family at the resort. Josh and David made sure that our family had everything we needed to enjoy our stay, for they never disappointed with accommodating our needs. David went out of his way to make sure we could watch a football game in front of a fire, as our usual spot was occupied. He specially went to storage to make this request happen! Joshua provided us an opportunity to have a cabana, something that allowed all of us to relax all day in the sun next to the pool. We are already planning our next stay. :)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Friendly staff

    Reviewed by klukan(Cedar Rapids, Iowa) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a beautiful hotel with a ton of amenities. They have atleast three pools, a lazy River and several hot tubs. The pools are heated to 82 degrees so when it gets chilly it’s still nice to swim. I also used the workout room which is state of the art, used the mountain bike rental which is free and a lot of fun. During the nights you can sit back by the fire pits or relax by the water. There a bunch of restaurants, a Starbucks and even a gift shop. The only downsides i didn’t like was the drinks were really expensive, having to pay daily for parking and the resort fee. Staff was always super friendly and very helpful. Would recommend this hotel to everyone

    Anniversary trip

    Reviewed by Anderfamily1(Las Vegas, Nevada) on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Beautiful resort but a little disappointed that our anniversary was not acknowledged like other Marriott resorts we have visited over the last 7 years as a Titanium Platinum level member. The resort daily fee and parking was also excessive for lack of amenities and weather for pool and restaurant services. No club level section for eating or drinking. We weren’t able to use any of the amenities which should have included parking..

    Gentlemen At The Pool!!

    Reviewed by seezmeoil(Edwards, Colorado) on Nov 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After spending several days at the pool,...Brandon, Michael and Zach are the Team ! These three took such good care of us that we chose our lounge chairs by what section they serviced . The level of attention was over the top! Zach is a hard worker and great employee ! The JW is as lucky as we were to have them!