Crown Paradise Golden Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3955 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing 2nd Visit!

    Reviewed by BC_Diggler(West Kelowna, Canada) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I recently returned from 11 days at the Crown Paradise Golden. Here are my experiences with our stay. Arrival/Check in: We arrived in a taxi as supplied by Westjet, Carlos welcomed us and took our bags. Check in took approximately 3 minutes and we were brought to our room immediately after. Very efficient process and the information from Carlos was welcomed! Our Room throughout the Stay: We stayed on the 7th floor in an ocean view room. When we arrived we had a plate of fresh fruit in our room, that was a nice touch! The room has been updated since we last stayed in 2013 but the bathroom was the same and could likely use some updating but it was clean and comfortable. Lots of storage for clothes, many hangers and of course a programmable safe was offered. Daily Room Service. Each day we received a refill of water and been in the mini fridge and our maid service throughout the stay was above average. They did a wonderful job. There is a food room service available for 70 pesos per order (regardless how many meals you order for that one trip its the same price). In 2013 this was offered at no cost but I understand why it was implemented and it wasn't an issue at all. Restaurants: First let me start off by saying the reservation system to get into the Al La Carte restaurants is a disaster. This opinion was shared by every other guest that mentioned it during our stay. They expect for you to call an extension in the hotel to get the same day reservations. We got through on this line once and the operator taking the call was so faint and quite we gave up. Alternately, you may go to the restaurant and ask for next day reservations. In the day and age of technology, I can't believe that they don't offer an online reservation system. It would likely save them time and frustration also. I'll add that we never made a reservation through either system because it was far too complex. We did successfully walk up and seated at the International, Mediterranean and Japanese Restaurants. There were only two of us and I suspect this may not work for a larger group. The International and Mediterranean Restaurants were both excellent. The Japanese (although highly recommended by other guests during our stay) was a complete disappointment. The soup was so salty it was inedible, the sushi they mix with Mayo I believe and it was disgusting. The main course was average but getting to that wasn't an enjoyable experience. The Main Buffet was average at the Golden Resort. You walk up and are seated quickly. The food changed between days as they did have theme nights. The biggest complaint about this resort would have to be the quality of food. It was edible and I never did go hungry but often it seemed like it could have been prepared with better ingredients or more care and concern. I'll rate food as average though. The Family Side Buffet we tried one evening. There is more selection but the food I felt was actually below average as compared to the main buffet at the golden side. The Snack bar on the main level had good food. Nachos, Hamburgers, tacos etc were offered each day. This was an easy meal when spending time at the main pool. Bars: The Breeze Bar was such a special place for us. The service of Jose and his team were top notch. Drinks were cold and the sunsets here are incredible. Huge props to Jose! The English Pub in the new tower we visited once. They offer sport and an air conditioned space. We didn't stay around a long time so I don't have an opinion on this bar. The Lobby Bar was excellent. We spent a few nights down in this area and met many new friends. They ran out of beer one day but it was back on tap the next morning. The main level pool Bar, sufficient and they made good drinks. Service was friendly and hardly a long wait to get a drink. The Roof top pool bar, I'll talk about this later in the pool reviews but Ricardo is the reason this location is amazing. Pablo also did a wonderful job. These guys would remember what you were drinking and were so friendly during our trip. Huge recommendations for these two guys! Nitro Club, we were here two evenings for Karaoke and one night we stayed for the club part of the experience. Ricardo served us again one night and the service was exceptional. This club has been improved significantly since our last visit as it seems like a place that you want to be now. The Pools: We spent two days on the main level pool. Getting loungers was never and issue and the waitress around the area was always good. The biggest issue with this pool was how warm it was every single day, it felt like bath water! Considering they have a hot tub next to this pool I couldn't understand why they didn't turn the heat down on this pool just a little bit. Regardless, it was a fun pool with lots of activities. The rooftop pool is the best place to spend your day. This area was brand new during our stay and getting loungers wasn't generally an issue. Ricardo was the bartender for the swim up bar almost every day that we were here. He made this experience special and represented what a good employee of this resort should be! The water was refreshing (as compared to the main level pool). The only issue I had with this pool was the lack of food service offered. There is no food available on the rooftop, I suspect it may be added in the future. A special note, the music on the rooftop pool wasn't enjoyable. There were days where they did allow a classic rock list to be played and it seemed that 98% of people enjoyed that music compared to the electronic music they had on their rotation. I hope the resort considers a music change. The Beach: We didn't spend a lot of time on the beach but the time that we did was good. The beds were comfortable and we didn't have issues with the venders as others have mentioned. Spa: We visited the space for a one hour couples massage which included an additional hour in their spa facility prior to the massage. This was an excellent experience and the price was fair. We did try other massages around the resort but this was by far the best one. Checkout: Super easy, possibly one of the most efficient systems I've experienced at an all inclusive resort. I called down 10 minutes before checkout and Carlos came to collect our luggage. We had a short wait before our pickup. Returned the keys and had our bracelets cut off when we left. Great job to the bellboys! Smoking on Resort: I've seen a few recent complaints about smoking on resort. In 2013 this resort was not smoke free at all. you were able to smoke anywhere. Now they have specific locations where you are able to smoke including one area on the roof top. As a smoker I respected those areas and was challenged one day by another guest who was trying to tell me what I could and couldn't do. The resort accommodating both sides of this debate as they have shows that they care about all of their clients. As another review said from last week, country music and smokers ruined their vacation.... seems they couldn't be pleased if it was a perfect experience. Simply put, smokers won't be an issue for you here. Final Thoughts: Having visited this adults only resort in 2013 we were pleasantly surprised by the updates which had been made to the resort. Most importantly, the new roof top pool was an incredible addition. This alone makes this resort a must visit. The food for the most part besides a few al la carte meals was average. I think the resort could make a huge improvement to this particular area and would have a significant bump in their reviews. It seemed like almost all complaints I saw on tripadvisor were relating to the food. Its edible but it needs a refresh. Paul at Salvadores was again an awesome host. Besides the rooftop pool, the most enjoyable part of this resort was its size. Everything allows for interaction between guests throughout their stay. We spent time with a number of couples on a daily basis. Everyone here is so friendly. A Special Mention to Jose @ Breeze Bar, Ricardo @ Rooftop Pool/Club Nitro, Carlos @ Bellboy , Paul @ Salvadores. I'd love to see a few improvements to the resort specifically with the food offerings but we will certainly be back to this resort. This place provides an excellent vacation location and has wonderful staff all in an adults only setting. Thank you again to the entire staff of this Resort. See you soon!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    great resort

    Reviewed by Colleen C(Fernley, Nevada) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third time here and we are coming back next year with our friend. The new tower is open and the sky bar was great. Daniel and Martin are still there. They treat you like family and it is adult only. One couple just spent their 18th time there. On the beach look for Sal (Salvador) Ruiz for tours. he will take you on any tour privately for cheap we went to the botanical gardens and the zoo

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Nice resort

    Reviewed by travellinagain(Inverary, Canada) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Golden Crown has two great pools. One on the rooftop deck. We really enjoyed our stay and spent time around both pools and on the beachfront. You can use the amenities at the sister resort (kids side) and they have some great pools as well. Staff were very polite and aimed to please. Ivan at the pool served us drinks with a big smile and Luigi at the pool bar on the kids side is entertaining and makes some great mojito's and manjo drinks. Now the downside. Food is simply boring. We didn't starve and there was always lots of food but it just wasn't stellar. Your omlette cooked fresh in the morning was good and the fettuccine was quite good at the buffet but only there once. Getting into the A la Carte Restaurants was a nightmare. You had to stand in line at 3:00pm to book your dinner for the next day! You couldn't call to book you had to wait until 3:00pm and then lineup. Vacations are suppose to be about relaxation, not watching the time to book dinner. AND the buffet actually was better than the A la Carte's. Oh and you couldn't get a coffee until 7:00am when the buffet opened up. Beds were very comfortable. We upgraded to oceanfront however you had to leave your patio door shut as it was noisy due to the breezeway bar right underneath our room. As much as we enjoyed the amenities, we wouldn't return.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Okay. If you eat food off the resort

    Reviewed by LisaJaymes() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The food at this resort is not ediable. It is of very low quality. Most of the building are aged but, it is clean. It is on the ocean front as well. The heated pools a really nice and the hot tub is too. The night time show are not great. However, bar is open and the drinks are great.

    I LOVE it there!!

    Reviewed by ericbR772WO(Cape Girardeau, Missouri) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Always a great trip!!! Daniel Golden always meets us with a great smile and always happy to see us. Yeah.... he’s my favorite. Always there when I need Anything!! Don’t get me wrong..... all of the staff is exceptional!! I don’t want for anything and if I need something all I have to do is ask. Thanks again Daniel For making our annual trip wonderful!!! Thanks to everyone!! Always feels like home!!! See you soon!!