Grand Fiesta Americana Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5180 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fun and enjoyable...

    Reviewed by SNL123456() on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a great time. The hotel is very clean, new, and sophisticated with the best view I have even seen in a lobby. The hotel is kept very clean, and followed the COVID rules. The food was actually enjoyable. I have stayed in other all inclusive resorts and the food was bad, this hotel was great! Special thanks to the entertainment team, you guy are amazing...Juan, Abraham, Aldo, Luis, Salvador, and Antonella. We had such a good time, it was fun and entertaining. Thanks to Eliel and Antonio - the bell boys - you guys are very attentive and provide great service. Can't wait to visit again.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Outstanding service and location

    Reviewed by mcltexas(Houston, Texas) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just spent 4 days at the Grand Fiesta, and cannot say enough about how much my two friends and I enjoyed it. The food was excellent, especially Yu restaurant, and the wonderful food prepared by Chef Ivan. The staff are what make this property shine. Salvador was friendly, funny, and kind - he made sure our party had everything we needed out by the pool. He also told some great stories about the whales and other marine life (you can see humpback whales and dolphins from the pool/beach/balconies!). Antonio was diligent and made sure our luggage was cared for, and that our airport transportation was handled. We had great massages in the spa, and really enjoyed the various tropical drinks offered at each bar and poolside. The rooms were spotless and any extra requests were handled promptly. We cannot wait to return, and I would recommend this city and this resort to everyone I know. Comfortable beds, beautiful views, and a sweet slice of tropical paradise. We had zero concerns about the Covid virus, because the property requires masks indoors, and takes every precaution possible. Far more diligent than any place I have been in the United States. Do not hesitate to stay here - you won't regret it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing vacation!

    Reviewed by summertime120(Saint Paul, Minnesota) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a four night stay and I can’t wait to go back! Check in was super smooth and fast. Our room was ready right away and the bellman brought our luggage up to the room and showed us around. We were celebrating a birthday and there was a beautiful piece of cake and bottle of wine waiting for us in the room. Our room was gorgeous and impeccably clean (618). We had a beautiful view of the ocean and the “quiet” pool. Housekeeping was great as was our mini bar person. We left notes about what we preferred (corona light, water and club soda...pass on the sodas and modelo negra ??) and they were great at accommodating that. One member of our party went down to grab chairs around 9:30 each morning and it was never an issue. We had breakfast daily at the buffet. The buffet is blocked off and servers will bring you a plate of what you ask for. There were little signs showing what was available. I actually prefer this over a real buffet of everyone hanging and breathing over the food (gross!). We had Francisco two of the mornings we were there and he went above and beyond! We loved seeing him each morning. The first day we had another server and he was also great! Very personable and funny. We spent our days in the pools alternating between the quieter and the louder one. Lol. Both were really fun and the pool servers were awesome and always around. I had a favorite bartender at the swim up bar, but I don’t remember his name. He was great though! Always ready to bring me a cold Modelo especial con limon! Both pools are infinity pools overlooking the ocean. I could, and did just sit there most days relaxing and wishing I lived on a beach. We didn’t really eat in the restaurants for lunch. There was a paella station and a grill station one day which were really good. On our last day we did go to La Cevicheria and it was amazing! Best margs EVER and the seafood was so good. We tried to hit up each restaurant for dinner during our stay. I was very happy with the Mexican, Italian and Asian. The empanadas at the Mexican place were delicious, I ordered the pasta puttanesca both times we went to the Italian restaurant and the pad Thai at the Asian restaurant was great. I’m not a big sushi/raw fish person, but did try a tiny bite of an ahi tuna appetizer and it was surprisingly good. Bars and restaurants closed at 10pm during our stay. This wasn’t an issue for us because we would grab some beers or cocktails and hang out on our balcony enjoying the sound of the ocean. We ordered room service a couple of nights and had great cheeseburgers, nachos and quesadillas. It was always delivered pretty quickly (maybe 30 minutes tops?). We did notice some of the younger crowd would hang out in the lobby after 10 and order pizza and bring down alcohol from their rooms. We hung out there a little a couple of nights. Fun times!! Overall it was a great stay! The staff and amenities were great! I can’t wait to go back!

    Wonderful stay

    Reviewed by Bessca(San Diego, California) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful stay. We upgraded to the grand club level and it was 100% worth the cost. High floor with jacuzzi on balcony, great service in the club with better alcohol and great sushi (the best meal we had at the hotel was that sushi). They also have breakfast in the morning which was great. We reserved cabanas at the pool for $66 a day. They have a special for $160 to include two days and a bottle of Moët also. I would reserve these the first day as they sell out fast, especially on weekends. People talk about the pool shade, being super white I loved that and this was a non issue to me. The pool itself was cold except for by the swim up bar. Ocean is warmer overall. Food - Asian restaurant was terrible, I mean barely edible. Food by the pool was great. Quesadillas, nachos, and tacos - couldn’t go wrong and you can order to your seat. Italian restaurant was very good. Room service was slow but also very good. I would go back. The price was great and we had a wonderful time. The service was great and everyone seemed genuinely happy to be there. Please people, bring tips. It is amazing to me how many people were not tipping. We tipped for every drink and every meal. Lastly, Ubers are cheap from the hotel - $3 to downtown and $7 to airport. Very safe as well.

    Amazing vacation!

    Reviewed by sheilacb605(Watertown, South Dakota) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were a group of 10 celebrating birthdays in Puerto Vallarta. We had the best time! Juan and Aldo and the entertainment team made our resort stay very memorable, that's for sure! (Thanks for the milk cake, ha!) We stayed on club level, which was really nice. The ocean views from our 12th floor, north tower room were breathtaking. We saw whales, dolphins, sting rays jumping and fishing boats every morning (just wish we brought binoculars, LOL) The service at the resort is amazing and they all appreciated our stay. The only thing that needs to be changed is the communication of which restaurants and bars will be open each night. That could easily be posted on the touchless menu website I would think. Even the staff didn't know which nights bars and restaurants were open. All of the food was good and the Mexican coffee was probably the best I have ever had in Mexico :-) Calling to request room cleaning each day is a great idea. The only restaurant open for breakfast is frustrating, especially with a bit of a language barrier. But we enjoyed room service a couple mornings and also breakfast in the Club Lounge. Little tip, reserve your pool chairs early in the morning. Enjoy on the beach chairs until about 2pm. After that the heated pool gets the sun too. The other pool was really cold while we were there but saw the sun a little earlier. We can't wait to come and stay at this resort again soon!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5