Hacienda Buenaventura Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3272 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Charming

    Reviewed by ErinMadsen(Whitefish, Montana) on Apr 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Really charming and thats a big reason why I chose this hotel. Food was mediocre and so were the drinks and entertainment. Beach club was a joke but beach itself was nice and you could walk either direction for quite a ways. Really far from downtown though and I think that is my biggest drawback. Loved the room though!!!! Beach club was several blocks away and you could either walk or take a free shuttle to it but the shuttle took just as long as to walk.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-2

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Awesome Again!

    Reviewed by Vacation17946829447() on Apr 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Back for the third year in a row and never disappointed. It's like going to visit family for a reunion every year. The staff are the best of any hotel I've ever been. They remember you from the years before. I can't believe the the review of the horrible food and the music at night is too loud and goes too long. If you have to go to bed so early and can't stay up past 10:00 p.m. (most people complain the music cuts off too soon - agreed here - it should go till midnight), maybe you should stay home and the food is exceptional every time we've been with tons of variety. As for the smoking - smokers have rights as well as non-smokers. Remember that you non-smokers. If you don't like to be around smokers and have to plug your nose to walk by the courtyard (such an hilarious exaggeration), go to other places in the world or to a 100% non-smoking hotel or country (good luck). Some people on these reviews need to quit the self-righteous attitudes and some kind of entitlement they think they have over other vacationers, the hotel staff, and that they deserve in their minds. Stay home in your backyard. We will all be back next year. Don't change a thing Hacienda - it's perfect as it is. :) You can't please the petty complainers, so keep up the great job and kudos to everyone again. Hacienda - Don't bow down to the non-smokers, (as one lady's review said don't bow-down to the smokers - ha) - you accommodate everyone already and are doing a fantastic job. See you next year. Love yas!

    Gross Hotel

    Reviewed by anytime090556(Saint Francis, Minnesota) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The place was bad, with awful food. Band played to late for us as we go to bed early. People were not friendly and staff at front desk had no clue what was going on. Our room had no cold water in shower and was a total dump, never offered an upgrade until I asked for one.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-2

    Termites in bed and bathroom

    Reviewed by destinysmith1992() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My room was infested with bugs, they were on the beds and bathroom sink. When brought to the front desk attention the man laughed and said it was no big deal because they were termites. They ended up moving us to a different room on the first floor. No apology was given, I will never stay there again. Also there is no elevator.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-2

    Excellent Experience and Amazing Staff

    Reviewed by Barry_and_Jacqui() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are looking for a smaller, authentic Mexican hotel with excellent food and amazing staff who treat you like family, the Hacienda Buenaventura Hotel is the place to be! It was like a private oasis in the middle of PV. We stayed at the Hacienda Buenaventura hotel from March 9-19, 2020. Upon arrival, we were greeted by Lucia at the front desk who was super friendly and helpful with efficiently checking us in and helping us with questions throughout our stay. Every staff member we had contact with were extremely friendly and went above and beyond to make us feel welcome and exceeded our expectations from a service level standpoint. Everyone would greet us with a huge smile, a fist bump or hand shake and a "welcome to our family" comment. Although this was our first visit to this property, within a couple of days, it felt like we were coming there for years. A huge shout out to the restaurant staff and managment who worked tirelessly every day setting up food stations in the restaurant, around the pool and different areas of the property to make the dining experience more interesting. The food was always very tasty with a great variety of options available. The BBQ night and Seafood nights were a special treat. Although the hotel was not directly on the beach, it was only a short walk (or shuttle ride) to the beach club. The beach club was very well laid out with plenty of beach chairs, umbrellas, fully stocked bar, wait staff and kitchen that cooked up delicious foods to order. The fish tacos and ceviche were amazing! The al a carte, specialty restaurant (Sabores de Mexico) was incredible!! Victor, Carlos and the rest of the serving staff (sorry, we cannot remember everyone's name) made every meal special and the presentation and taste of the food was 5 star. The squid was out of this world and we will be thinking of it until our next visit. The bar staff, Ivan, Eduardo, Miguel and everyone else who worked at the bar always provided excellent service and tasty drinks. Again, this is a group who worked tirelessly to make our vacation feel special. The grounds were filled with lush greenery and were impecably groomed. They were always cleaning and fixing the smallest defect to maintain the property which was great. The resident iguanas (which are huge!) frequently came out and walked around the property which was awesome to see. The greatest thing about this hotel was the fact that they did not allow people to smoke at the bar or around any of the eating areas which is hard to find in Mexico and other countries. They even had no smoking areas around 80% of the pool and only allowed smoking at the far back corner of the pool area away from everyone. WELL DONE!!!! The only small negative that we encountered was that they allowed smoking in the small courtyard by the front desk area. This is a beautiful little spot but unfortunately due to the number of smokers in this area, you had to hold your breath as you walked past it to get to the front lobby. It would be great if they made this a smoke free area as well. Overall, this is an amazing property and we highly recommend it to anyone looking for an authentic Mexican experience and excellent hospitality!! We will definitely be back!!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5