Sanctuary Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7246 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Experience!!

    Reviewed by Peter C(Goose Creek, South Carolina, United States) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time at an all inclusive... one of our best trips ever. The property is beautiful, well maintained and spotlessly clean. Staff was wonderful, friendly and very helpful. Food was delicious at all venues, we especially loved the "Blue Marlin" best... probably because of the delicious Paella. We would return again!!

    Sanctuary Cap Cana

    Reviewed by David B(Florida City, Florida) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An awesome resort and location. The service was impeccable as well as all of the staff. The food and restaurants were great as well as all of their amenities. We really enjoyed our time there and definitely visit them again!

    Incredible

    Reviewed by MarianaIJimenez() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort surpassed our expectations. The staff was attentive, kind, happy. Starting with our butler Narciso Green who went above and beyond to make sure our experience and honeymoon was great. The entertainment team, including Fido, Juan, Sexy Monkey made sure we didn’t have a boring day or night at our stay. The bartenders and waitresses (Brenda, Gilber, Fernando, Carlos, Eudy, and many others) were extremely attentive and kind. Food was amazing in all restaurants. Concierge team at the Castle were amazing. SPA was unbelievable.

    10/10 recommend!

    Reviewed by jaammm(New York City, New York) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We LOVED our time here! We came for 5 days and never got bored. There are so many different areas to hang out and so many different bars. We met a ton of couples that we ended up hanging out with every day and made the best memories! The food options were great, amazing golf course right down the road, and the entertainment was great. Also- best staff ever!!! They are so nice and so funny. Special shout out to Jorge, Gasolina, Chocolate, Sexy Monkey, Juan for making this trip one for the books!

    Great place - but sells counterfeit goods in their stores.

    Reviewed by Washdc777() on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I went for business & Leisure. The room I had was in “The castle”. This is one the far end of the resort but allows you to walk onto the beach that is in front of all the other resorts. It’s an amazing walk day or night. The property has Its own private beach in the center of the resort - but it’s super small. Good during Covid but there would be no place if the hotel was full - hence castle side is better for the beach. Room was GIgAntic -views were awesome - had a giant terrace. Absolutely stunning and worth every dime. Food and Drinks - The place is all-inclusive. The meals are set so I don’t see this as being a “covid menu”. The issue is that like most all inclusive places - only the center buffet is open all day. The steakhouse only is open in the evenings, and the other restaurants have “hours”. So if you don’t watch the time - you are stuck with either room service (which doesn’t have much options), the main cafe buffet that isn’t something to write home about, or you need to wait to eat. Quality of the food I would put as average. Nothing jumped out to me as “amazing” but also there wasn’t anything that I had that I would say was terrible. Also Drinks - unless you are-ordering bottles of wine and especially high end liquor .... it’s included. Bartenders are pretty good and the pours are ridiculous. Shops - most of the shops were closed due to Covid as was the Irish Bar, ice cream parlor, and other things. Which is understandable. Staff - I found the staff to be nice, helpful, and overall wonderful. Issue : The shops as well as the stand by the pool that they operate peddles fake counterfeit Cuban cigars. I spent nearly 1500 USD buying various high end Cubans for business partners and myself — only to come back to the USA and find out everyone of them is fake and my 50 cigars is worth 200 dollars and not 1500. I’m pissed and this ruined my entire experience. I promptly disputed the credit card transactions immediately upon finding out of this hoax. What is truly disturbing is the resort is allowing this to happen on-site. I can understand if this happened in the city or if my purchase was a street vendor. Hence - I purchased on-site at the resort thinking what they have is “real and legit” and got scammed while being careful. That is completely unacceptable and it brings up the question that what else is being sold to guests to rip them off? I would score this place a 4. It doesn’t get a 5 because the food was a 3 and the place was a 4.5 Because of the scam - I’ve dropped this place to 3.