BlueBay Grand Esmeralda

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 12074 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    OK but Wouldn't Recommend

    Reviewed by kendalla_11(guelph) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    A little background first. We are a family of four, with a 5 year old and a 3 year old. We have been to 3 All Inclusives before, two in Riviera Maya & one in Punta Cana. We stayed at Blue Bay for 7 nights, 8 days. THE ROOM We were put in block 6, 4th floor (top floor) Garden View. On Sunday(arrival day) the shower drain was clogged and the water wouldn't drain so we went up to the lobby to get maintence to fix it. They sent someone to plunge the drain, problem solved. On Monday, their was a downpour, which started leaking from the ceiling into our room onto the headboard/pillows/mattress. When we reported it, they informed us we could not stay in the room and would have to be moved. So we were moved down to the second floor. Whole process took about an hour. On Tuesday, we headed back to our room around 9pm at night with our kids who were tired and hot, only to discover neither of our room keys would open the door. My husband had to go down to the conciege desk to call up to the lobby to report the issue, who sent a bellboy with new keys, but that didn't work so we had to wait for the security guard to show up and let us in. This took about 20 mins. Asked for 30 mins to get our kids ready for bed before they come back to fix the door issue. When all was said and done, the door issue took about 1hr 5mins. On Wednesday they came to fix our mini fridge as it wasn't cold which we had mentioned on Tuesday night during the whole door issue. After this their were no issues with our room. I will mention though that both rooms had, were defintely in need of a update. Housekeeping was great though and I did actually see them moving furniture around to clean behind and under the big items. Knowing the room was at least clean, we were able to handle the dated items. THE BEACH No seaweed but you do have to walk through a thick line of broken shells before the soft sand. As well, the shells are there when first entering the water too. Nothing the resort could do about this though, that's just nature. If you bring water shoes, you should be fine. The kids loved looking for different shells :) We met a travel agent while walking on the beach who told us Blue Bay usually has the nicest beach around but there has been alot of erosion lately which shows. We ended up spending most of our time at the main pool. THE POOL Being the off season, half of the main pool by the beach was closed for renovations, not a huge deal as their were plenty of chairs around the pool that was open. The part that was open was very nice and had shallow areas for the kids to be able to stand up and splash around. THE SPA My husband had a pedicure and I had a chocolate wrap. Unfortunetly, I didn't get too far into the spa to look around as my service was being done in another building. Turns out, it was just a random room in my own building block #6 (closest block to the spa) set up with music & 2 massage beds. My husband & I love doing hydrotherpay circuts & we got an email about 3 weeks before travel saying the Spa was under renovations so we couldn't partake in that particular activity. So not sure if the wrap was done in a regular room because of renovations or if that is the actual regular spot. So that was pretty disappointing. The wrap itself was nice, though not convinced it was worth $90USD. My husband says the pedicure was "good" lol. THE FOOD Typical fare at All Inclusives. The dinner buffet is themed differently each night, Italian, Oriental, Mexican etc. Tried 3 a La cartes. The Steakhouse, The French & the Oriental. The Steakhouse When we booked this restaurant we were shown on the map where it was, at the restaurant down by the beach. Get down there and nope, "not here, don't know where" was the response we received from one guy, the only unfriendly/unhelpful staff member the whole trip. We eventually managed to find out that it was back up at the top of the resort in the Mexican restaurant. I guess in the off season, they don't utilize all the restaurants, and some will share double duty as a La cartes. As we were already late for our 6pm reservation, we couldn't wait for the little tram to come around to take us back up so we had to walk, in full dinner clothes, heels, and our 3 year old. We were very hot & sweaty by the time we made it to dinner. The saving grace here was the food and the waiter, Alfredo who was amazing! The French Definetley recommend dining here if you get the chance, food was great, atmosphere was great and our server Wendy was great! Hands down the best service we got all trip! Wendy deserves a promotion, raise, recognition, something, absolutely the best! THE STAFF Amazing! Very friendly, (other than the one guy at the beach Steakhouse.) Everyone was very good with our boys too, high fives, fist bumps, 1 waiter even made our eldest a locust out of palm fronds during lunch one day. THE ENTERTAINMENT Shows were good. There was a different show each night of the week. They start at 930pm which is a little late in my opinion. Would be nice if they could move them up to 9pm for the younger kids. Circus show on Monday night was great but no live animals, more acrobatic performances. Saw the Peter Pan show on Thursday night, only stayed about 20 mins or so as our 5 year old wasn't feeling well and our 3 year old was scared of the loud noises & flashing lights. Saw the Grease show on Friday night, only watched about half as my 5 year was bored & wanted to leave but I loved what I did get to see! THE GROUNDS Bring mosquito spray!!! Lovely grounds but it is a very long walk to the beach/main pool and this resort is in the middle of mangroves/swamps. Could use more lighting along the paths at night. I'm serious about the mosquito spray, my kids were covered in bites and I was spraying them everynight before we left the room to go to dinner. OVERALL IMPRESSION We have yet to return to the same resort twice as we like to discover new things, but if we ever did, we would not do a repeat of Blue Bay & don't feel like we could recommend it to anyone. This was our first trip in 6 years and our kids first trip ever and though they don't know any different (they just loved swimming everyday) we were pretty dissappointed. I had to keep reminding myself, that at least I was on vacation and that was better than being back at home working:)

    A pleasure to stay at

    Reviewed by pamatthews(Langwith, United Kingdom) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here as this was one of the few places available after our original planned trip that was through Thomas Cook fell through with only 9 days till our original departure day. In a sense, that may have been a blessing. The resort is clean and well maintained and despite being in a standard room, the size and facilities were more than ample! There are 2 buffet locations however I would recommend the early morning walk to have breakfast with a view of the sea. Each night there are 3 restaurants available however you will have to book the day before; beware the reservations go quickly! Regardless the food available at both the buffet and the restaurant is of a high standard. The staff are wonderful and very friendly and I would like to say a big thanks to Ruperta, Rigoberto, Eric and Edi for treating us spectacularly at mealtimes!

    Overall Stay

    Reviewed by ArtAnderson82() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ninety nine percent of the employees were awesome. The one negative was an employee named Caesar Gonzoles who swindled customers out of money. He is no longer employed here; everyone else was fantastic. Especially Joslin in the main lobby and Yesica Chan in our building. They were very intentive to every detail of my trip and made it a great time . Also in the Buffet, Santiago and Francisco were amazing. I reall enjoyed my stay immensely.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    First time mexico

    Reviewed by Rodney Z() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The mosquitos at this resort is really bad,although the hotel is built around a jungle like environment.One of the pools is full of flies even though somone does walk round with a net every morning. On a positive the food is great and staff are really friendly and helpful,trips like holbox highly recommended.I would defo come back to Mexico but maybe stay at cancun or playa del carmen. Although I spoke to a man who said in May it was completely different.

    Would definitely return to Mexico again..

    Reviewed by Sophmatterson() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We as a couple we found the BlueBay Grand Esmeralda a good hotel. Amazing food and restaurants.. we found the staff in the restaurants fabulous.. they were so friendly they couldn’t do enough for us. The hotel itself was good, clean and nice room.. certain things could of been slightly more modern but overall a very good 4* standard. Nice beach and pools.. however one of the main pools that looked onto the beach was under renovation whilst we stayed. This was a little disappointing. Everything very much positive and worth the money. Reception staff we found incredibly rude on a number of occasions which we were very disappointed with ..(this is not including a lovely man middle aged with black glasses). We had an ant infestation in our room and were made to feel very belittled by a man on reception when trying to deal with this problem. Naturally we wanted to change rooms, however this was made a huge deal of and resulted in very passive aggressive behaviour from the man who dealt with us.. in the end we changed rooms. Another man on reception dealt with a WIFi issue we had, this was done in a very rude manor which resulted in him storming off mid conversation with myself and my partner. Check in and check out staff not pleasant at all..no smiling or ‘how was your stay’ .. ‘welcome to mexico’ etc. We met an incredible young man who worked on the ‘concierge’ part of the hotel, named Marcus May.. Marcos was so friendly and truly a credit to the hotel. He was so lovely and couldn’t help myself and my partner enough. We were very grateful for this. He was always smiling and brought such a positive and happy atmosphere to the hotel. We will truly miss Marcos and his lovely ways. Would recommend for very good food and a relaxing holiday.. hotel could do with more bars as the place dies off after 10pm. Overall good holiday.