Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7351 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Total Lack of Customer Service

    Reviewed by Spence V(Kenosha, Wisconsin) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I cannot stress enough how poor the service is here. We were supposed to visit in April (April 24-27) for a wedding, as we all know everything unraveled and we had to cancel our trip. We purchased trip insurance knowing this was a possibility. As soon as we knew the wedding was off we reached out to cancel our reservation (this was even before travel from the States to Mexico was restricted, we canceled on 3/27) upon canceling with them we were told it would take up to 90 business days to get a refund. While we thought that was excessive it is what it is. Fast forward to 90 business days later (today 8/4) and we have gotten $759.16 (on 6/29) of our initial reservation back which still leaves a balance of $1567.50. (This is deducting the amount that was spent on trip insurance as we know we would not be getting that amount back.) We have spent HOURS on the phone trying to get through to the Palladium group (and have the screen shots from these phone calls that go nowhere as well you just end up on hold indefinitely. Multiple emails have been left unanswered by Palladium as well. I would rate this less than 1 star if I could based on their complete lack of customer service. If there is ANY chance that you need to modify your trip do not travel to this location. I plan to continue to provide a daily update on this until this situation is concluded. We understand that these are weird times however something we started in March has not been concluded by August, that is not acceptable as a business. If Palladium actually reads any of their reviews please reach out to me we would be happy to discuss this as we have been trying to reach you!

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Birthday get away

    Reviewed by robertwE4343KO() on Jul 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sports Bar at grand palladium is legit. The bartenders make it so much fun with the drinks, the charisma and overall hospitality. But shout out to my friends at The Sports Bar, Artomio, Diego, Humberto, Francisco! See you guys again soon!

    7th Visit to Grand Palladium Resorts

    Reviewed by Shane O(Ottawa, Ontario, Canada) on Apr 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was my 7th visit to the Grand Palladium Resorts and the second to this specific resort. Due to the number of return visits, the Grand Palladium, as a matter of policy, offers a number of amenity upgrades. The fact that we were return visitors was communicated to the Resort by our travel agent. Notwithstanding this, our room was not available at the normal check-in time and the Front Desk disputed our return visitor status and one of the front desk staff implied that we were lying.. This matter was finally resoived afetr 3 days and after multiple visits to the Front Desk and after speaking with several managers. However, despite these inconveniences, we thoroughly enjoyed our stay. The resort is well maintained, the cleanliness is outstanding and other than the Front Desk, the service is impeccable. The quality of the food was very good for the most part, with one exception- the seafood restaurant, the Poseidon. Despite the poor food at this restaurant, the meal turned out to be be enjoyable due to the exceptionlal service and attention provided by the server, Jhonathan Bladimir. Noteworthy as the service provided by Larissa Cabrera at the Concierge Desk for assisting us with our problems with the Front Desk and accommodating our dinner rfeservations for our group.Omar at the SPA Services was a true ambassador for the hotel and during our daily discussions with him, he was able to provide true insight into what the resort had to offer and to the many amenities around the resort. We will likely return to this resort and hope that in future, the Resort will live up to its promise to return visitors.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Value

    Value-4

    Amazing place!

    Reviewed by jilliann2626(Philadelphia, Pennsylvania) on Apr 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is an amazing resort. Pools, food, service and entertainment was always amazing. Personally, as a vegetarian the staff was always able to assist me with my meals. It is great being able to use the Kantenah and the White Sands resort and if you get a chance, check out the spa! The only thing lacking about this resort was the beach and the amount of seaweed, this mary vary based on the time of travel though. Overall, amazing resort!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Grand Palladium

    Reviewed by Dreamer556754() on Apr 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful experience. We have nothing but wonderful things to say about the location, beach accommodations, food, pool, etc. However the most appealing feature this resort features is the staff. We will def be back with our family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5