Dreams Puerto Aventuras Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6030 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent

    Reviewed by Nanisuare9(Guayaquil, Ecuador) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was amazing, I’ll definitely go back soon. I wish i could have stayed a little longer. Great food, amazing people working in the hotel specially Giovani and two girls, always with a smile on their faces making people have a good time.

    Not great for a September getaway

    Reviewed by Caroline2105(Isle of Man, United Kingdom) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Our first trip to Mexico was just last year and we stayed at the Now Sapphire - which we absolutely loved. After such a good holiday we were eager to go back to and chose a different AM resort based purely on last years excellent experience. Sadly, you couldnt get two more different hotels. The hotel itself is quite dated and there was a lot of 'general' handyman work going on during our two week stay. We stayed preferred so were on the top floor and it really wasnt worth paying the extra money for that this time round. The corridors constantly smelled of paint for the entire fortnight and the staff were spray painting various bits of furniture in the corridors which made our room smell unpleasant. The rooms themselves were clean and well maintained by the maid service and the mini bar was restocked everyday. The adjoining room to ours was vacant and being decorated and the TV had been left on and was stuck playing on the same loop all day and all night. It took 3 days and 3 visits to the front desk for someone to finally get this turned off which was extremely frustrating when it was keeping us awake all night! Nowhere whilst from booking to before we went did we see anything about the restaurants not all being available. One of the things that drew us back to an AMResort was the fact that you dont require bands and you can visit any restaurant at anytime. We were at Now the exact same time last September and all restaurants were open - this year was very different as only 1 plus the buffet was open each evening. This wouldnt have been so bad if the food had been good but the choices were limited, pretty samey and the standard was pretty poor. It didnt get much better at lunchtimes either - if you didnt want to visit the buffet the Barefoot Grill was your other option but again the choices were limited to either a burger or a sausage most days as the pizza oven was never working. We are used to hotels where after you have had your evening meal you can sit in a communal space to have a drink and meet fellow guests. This hotel was really lacking a communal space - it has a rather stark sports bar that is very loud and far too hot. The beach bar was rarely open in the evening, again this might have something to do with it being low season, but these things should be advertised to prospective guests at the time of booking. The coffee shop was always a good place to find a seat and cool off but they closed this for decorating during our last week too! The options are very, very limited. The one bonus of this hotel is that is in a gated community and you feel very safe. Our holiday was made all the better by some great people we met and who we spent many evenings walking to the nearby harbour area with for drinks and food. There is a nice bar at the harbour and the restaurants were all very reasonably priced. Finally a big shout out to Marco who spent the week pouring shots for a rowdy group of Brits and Americans - he was the best!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Dreams is amazing

    Reviewed by Howard F(Grimsby, United Kingdom) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t remember staying at a hotel where the staff have been so consistently polite, helpful and cheerful. Without exception, they have been amazing.... and everything else about the place is just the same. A perfect holiday

    Fantastic service

    Reviewed by Nataliejade91(Immingham, United Kingdom) on Oct 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited here during September which i believe is their quiet season which made it even better because the beach was so peaceful. The staff couldn't have been any more welcoming. We were greeted with welcome drinks and our bags were brought up to our rooms. Our room was clean and kept clean throughout our stay. We had a fab pool and dolphin view. To the people that moan they can't see the dolphins, that's because they are peacefully swimming. They aren't going to be jumping out of the water all day for you to see them! We enjoyed the food and felt there was a wide selection. I enjoy tasting new foods so if your a person that just wants to eat burger and chips every night this isn't the hotel for you. The staff couldn't have worked any harder. They were always smiling and happy to help. The entertainment staff were great at their jobs and kept my friend entertained whilst i was on a 5 day training course. Big shout out to Giovanni, Erik and Maria. Easy to book trips from the hotel. Everything was well organised and we felt safe the whole time. The beach was lovely and pretty much seaweed free. The water was always lovely and warm and he was so nice that it was so close to the hotel. Someone would keep checking if you needed any more drinks so you literally didn't have to move from the beach all day if you didn't want to. We would definitely go back and recommend! Great value for money. Thanks for a lovely holiday!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    getaway

    Reviewed by k883420(Baltimore) on Oct 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    i went away during the off season the resort was maybe 40% full which was great since i went away to relax which is what i did and i would go back again during the off season it's was a great value look forward to doing it again

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4