Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8715 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    1st yr anniversary

    Reviewed by Lcooper042() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing amazing amazing must come to see this resort! Everyone was so amazing. Good was fantastic! The light show and mariachi also had a fire show! That was awesome. The maids were amazing cleaning our room. We felt very secure within the resort. Everyone always had a smile on their face! Will definitely recommend and WILL be back again with my family!

    Lovely relaxing holiday

    Reviewed by iplander(Cheltenham, United Kingdom) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We really enjoyed our holiday here and there are some negatives but unfortunately these are out of the hands of the hotel in some respects. The hotel is around 30 minutes transfer from the airport, check in is in the main open sided lobby which was quick and efficient following a long journey. Cases were taken directly to our room for us whilst we checked in with a welcome drink. The main bar is in the lobby area where the entertainment takes place in the evening, normally a vocalist. Entertainment was good. Other bars are at the pool or beach and close early evening. There are several restaurants, from a buffet, Italian, French, Mexican Japanese, Fish and Steak. We tried them all and without fail always had a good meal. Bordeaux (French restaurant) was our favourite followed by the Japanese and Mexican. All in all great service. Service at the beach bar was great, in particular from Israel. There are plenty of sun shades on the beach and the beds are comfortable. The sand is beautiful, there is a small amount of seaweed which they work hard to clear every day. The rooms are large with mostly good views to the sea from the balcony. Twin sinks large shower and bath with seperate toilet. Ground floor rooms have plunge pools. The cleaning of the room was efficient and done to an acceptable standard. Negative points now ... The sea wasn't clear and blue as seen in some pictures it was fairly brown and full of seaweed debris. There were a lot of mosquitos despite the spraying that the hotel do to prevent them, especially in the main bar/lobby. Also some guests seem to feel they are the only ones there and are loud and brash without a care for others. This was mainly experienced at the weekend when those who are only a couple of hours away come for a weekend away. Overall the holiday gave us exactly what we required and we were glad we went. Would i go again ? not sure.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    Dreams Riviera Maya

    Reviewed by ColumbiaUSA() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had a wonderful experience in Feb 2019 in Cancun. We decided to share the experience with our son and daughter in law. Choosing Dreams Rivia Maya did not disappoint. We booked a plunge pool for our kids, and it amazed them. The pool side service from Efran was amazing, he loved serving us and making us feel welcome. The service top notch, the food was excellent, and the grounds outstanding.

    Amazing Vacation

    Reviewed by bsncedillo() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked our wedding ceremony and family vacation here- the same week. It was awesome. Kid-friendly, lots of food, great activities at the location. The wedding coordinator and staff (Fernanda Monforte) was awesome! She is very skilled and saw my vision and made it happen. Thank you! The kid's club was amazing. My son had a blast. I would caution that the excursions outside of the resort are at cost, so plan and budget for them accordingly. However, this was one of my favorite trips! Definitely recommend this to ALL OF MY FRIENDS!

    Individual ratings:

    Location

    Location-5

    Value

    Value-4

    Friendliest Service in the World!

    Reviewed by GarrettBrown93() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My group of friends all would vote 10 out of 10 for service, attention, and everything else you could think of! Our waiter, Carlos Muñuz, made the amazing evening even more amazing with his recommendations and friendliness. If I ever come back or know a friend of mine is coming here I will never forget to recommend him and El Patio!