Dreams Tulum Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6270 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Dream come true

    Reviewed by chrisross64(England, United Kingdom) on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What can I say, this hotel was amazing. Firstly, the reception when we arrived was brilliant - champagne on arrival along with cleaning towelettes. The staff are helpful, polite and nothing ever seems like too much trouble to ask. The breakfast was varied, plentiful and very fresh, something for everyone. Ranging from fresh smoothies to traditional Mexican foods. The fruit was amazing and so fresh. Lunch options included sandwiches (delicious) burgers (etc) and the buffet. The World Cafe (the buffet) was marvellous with a huge range of foods with freshly cooked seafood, meats, pasta bar and so much more. The food was always rotated and never boring or flavourless. The restaurants in the evening could have a longer menu or evening specials to vary the dishes. The evening meals were tasty, our favourite being the seafood grill and the Italian. The entertainment was low key which we liked, we particularly enjoyed the salsa dancing night. Furthermore, the pools were very clean and nice with lots of loungers (clean towels were always available close to the beach and pools). The swim up bar had lots of nice drinks too. The rooms were very spacious, clean and comfortable and the bathrooms are large. I would 100% recommend Dreams Tulum (we stayed at another hotel in the region and this was outstanding compared to the other one). The beach is lovely and fairly quiet - there is quite a lot of seaweed but they spend hours in the morning clearing it away and it is definitely does not ruin the holiday. There’s many facilities that are great for families too. Everything was amazing and I cannot fault the hotel or the service.

    Relaxing

    Reviewed by karenish(Nottingham, United Kingdom) on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We found the layout of the hotel was excellent as although there are over 400 apartments it felt very spacious and private. We had a swim-out pool room, which was excellent. Only problem was screaming kids. The staff were very friendly, the grounds and gardens immaculate, the whole complex is very well kept. We liked the wildlife and the jungle parts of the ground. We did find the food a bit bland and the Mexican restaurant was a huge disappointment. The grill was nice but it was the same thing every night. The little night market added a bit of atmosphere. Sadly the seaweed was a problem, the poor staff spent all day digging it but getting no where.

    Great Resort

    Reviewed by dhrubyhruby(Maryland Heights, Missouri) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    very nice resort for couples or families. The grounds are imaculate,views are breath taking. the well maintained beaches and service on the beach is just perfect. The restaurants all had great staff and the food was fantastic. The grilled octopus at seaside grill was the best. I could not recommend this place any stronger.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    solid 4 stars

    Reviewed by dlaneyvic(Indianapolis, Indiana) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I want start by saying that the servs was great, the employees are very welcoming and they always saying hi. My check in was easy breeze and thank you for that and the room decoration for my daughter bday was beautiful. the room was clean and spacious, the food was ok nothing spectacular but the srvs in the restaurants was good. The pool was clean and offer lots of entertainments, overall the hotel was good.

    Amazing place!

    Reviewed by adiapel(Beersheba, Israel) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for two nights. The rooms were very big and comfort. The staff were kind and very helpful. The food was only OK and it needs some improvement. In total we had a very good time and we recommend the place!