Bahia Principe Grand Tulum

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15235 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Short staying but wonderful moment

    Reviewed by Lion64Schneider() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for a couple of days due my brother and his family were at the hotel. We had a truly wonderful moment, receptionist give us a warm welcome and you just feel the kind environment from the first moment you arrive. Only one detail maybe the entertainment could be better but that's fine, I enjoyed the time with my family and I want to thank everyone from the staff to make it better.

    Amazing

    Reviewed by smarsden23(Luton, United Kingdom) on Jul 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic Everything is open in the resort. Staff are amazing. Seaweed is cleaned away daily. Pools are open Sanatised sunbeds between people using them. Sanatiser at every part of hotel. Staff all in masks Luggage was sanatised on arrival. Feel safer than at home Amazing

    Pretty Decent stay

    Reviewed by Trek2017(Lethbridge, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Beautiful place, freindly staff. Went as the Corona Virus was getting to be a big issue worldwide.....so there were people spraying sanitizer on you at evry restaurant - but still manged to see staff leaving washroom without washing up, Barefeet in the buffet, that tyoe of thing. Great pools, great bars, Pretty poor entertainment - not nearly what I had got in past visit to the area. Resort is part of Principe group so access to other areas for a la cartes, etc. Restaurants were all great. Did get upgraded to Akumel for last part of stay and rooms and benefits were noticeable but yet still in the same resort area. If staying in Tulum, definitely worth checking out what you can acsess in Akumel and Coba resorts. Even the buffet and snack bar in Akumel was nicer food and visually cleaner. For sure the Akumel buffet at the beach was the place for breakfast. Whatever resort you are in, you are constantly approached by reps trying to get you into a "90 min" presentation. I got rude and got us out in 3 hours....but we did get an $80.00 excursion voucher. Not sure how they can sell any memberships - numbers couldnt come anywhere close to going around to make it even close to a good investment - even if I had a spare $70 grand US to tie up. Lots of priviledge areas and perks for the "members" that have bought in - and some that have a bit of an attitude and expect special treatment kind of rubs the wrong way with how they treat staff if things arent perfect.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Paradise

    Reviewed by meg16t(Horseheads, New York) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time at this resort and it was a truly relaxing, wonderful experience both times. Great staff, great activities and great treatment. The food was so enjoyable with plenty of keto options so I could stay on my eating plan the entire time! I was happy to see some of the same staff still worked there from our visit 3 years ago and they still had the same friendly and welcoming attitudes and seemed to truly love their jobs. We went with our membership and the all inclusive option which was truly an incredible deal. Our rooms had king beds, private balconies with a close ocean view, jacuzzi tubs, and a daily stocked mini bar (which was hardly needed but a nice touch). We highly recommend.

    Good timing in Grand Bahia Principe Tulum

    Reviewed by S9784YOjulienc() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were at the Bahia Principe last month and a good time in this large property. Super nice environment drowned into nature with heaps of animals going around constantly, which gives a lot of fun to kids. Unlike comments I saw before going there, receptionist has been very kind and efficient. All staff was very friendly despite getting too used to get tips from North American visitors... The whole facility is clean and gardeners are constantly keeping areas neat, sometimes even too much since they start cutting grass or bush at 8.00 in the morning some days :( Despite a beautiful ocean view, the room was disapointing, smaller than we would have thought, and with tiny beds. 3 tiny beds for 4 people = trouble. My wife and I could not fit confortably into such a small bed, then had to gather 2 small beds side by side to make it wider...but had to sleep with our 3 year old between us. Definitely annoying. Numerous swimming pools among the two sections of the hotel, that allow not staying all the time at the same location. Numerous bars as well that make it easy to get drinks wherever you are in spite of long waiting times we have sometimes experienced to get drinks. The beach in front of the hotel was alright. People complain about the sandy pillows they had put to break waves, but it is actually a good idea to make the beach swimable considering it was pretty windy nearly every day when we were there. Thanksfully, it was a warm breeze. The shuttle service between the different areas of the hotel is very practical because each section is further apart than you would think. We have also been impressed by the quality of shows at nigth. We were used to see shows played by the entertainment teams in the other hotels we have been to, but these were actually done by professional crews. Talking about entertainment team, we could feel the lack of Jet Tour members and organisation. We were informed before our trip that there would be no French squad following bankruptcy of Thomas Cook, and this was a great loss. The team on site was still very friendly and tried its best to make tourists happy, but we could see the difference with the well organised and more attractive Jet Tour teams that we have known over the last few years we have been travelling with them. To continue on Jet Tour missing, we have been badly surprised to see there was no welcoming meetings organised by TUI, which is supposed to be the new point of contacts for former Thomas Cook travellers. If you want information, you have to make an appointement with the TUI representative who does not stay on site constantly! Come on, trying to make an appointment during vacations, seriously? The excursions through the hotels being very expensive, we have decided to organise our own visits. We wanted to go to a Cenote at first, and were going to go to one that was the most advertised on the internet. We have been very lucky to get a cab driver whom advised us another Cenote more anthentic and less crowdy. Yes I though initially that he wanted to take us to place where he could get more commision, which actually may be the case, but it was anyway a great tip and we have loved going to CENOTES CASA TORTUGA. Absolutely beautiful, accessible for kids, and with different styles of open-pools or closed caves. I would definitely adivse going to that place. Following our driver tips, we have been to the amazingly beautiful beaches in Tulum. Different names are given to the different entrances, but all the same place. Colours were amazing and you could for sure think you were on one Caribean islands beach. By the way, if you want to avoid to pay the hotel commision for cabs, you can go directly across the casino entrance, where drivers are waiting on their dedicated car park. Other few stuffs we did not like: * being harrassed by the Privilege club salespersons. * the organisation for "à la carte" restaurants. We hate to make plans days in advance being on holidays, but if you do not book these places when you arrive, you are likely not be able to test it because dumb people are jumping on these and are booking their dinners a week ahead... Then, when we wanted to book it for the same night or the following day, the only availabilities were 5.30pm (I do not eat like English people), or 10.00 pm (you are right, easy with kids!). Consequently, I'd suggest not being too laid back like me, but acting dumbly as the majority of other people if you do not want to miss these meals opportunities. * the very poor care and answers we got from one lady at the "public relations" office. Actually, seing that we could not get any "à la carte" restaurants spots, we tried to ask for her help... Bad idea, that girl could do everything in the hotel but being in contact with customers! She did not give any sense of care or empathy, my issue was not her issue and she made us feel like it. * very noisy at night. This came both from irrespectuous people, who do not understand 2.00 in the morning is not the right time for playing with mates outside and screaming as if it was 2.00 in the afternoon... But also came from staff handling cuttleries, plates and food for the next morning. I understand they have to get ready for welcoming people for breakfast, but it is not done quietly at all. Last comment, nothing to do with the hotel, is the arrival at the airport. I hate going for the first offer for taxis when I get out of a terminal, because I always think I could get a better deal further. There, this is not possible since this is a complete monopoly! There is only one company who offers shuttle service to the hotels. To sum up, it was still a great trip and we liked our holiday. We selected this hotel because it was supposed to be in the first 2 places on the Thomas Cook ranking. However, we feel like this was not the case and we have been to better resorts with Thomas Cook over the last few years. It still remains a great choice to visit this extraordinary region of Mexico.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4