Grand Sirenis Riviera Maya Hotel and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Sirenis Riviera Maya Hotel and Spa review

    What to expect (based on 17955 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing vacation

    Reviewed by jessicabeals() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We attended with friends who are premium club members. The staff is amazingly friendly and accommodating, especially bartenders Clemente and Emilcar. The resort is beautiful and there are ample activities to enjoy. The spa was one of our favorite things,as was the dolphin show every day at 11(free). We had a wonderful trip and look forward to returning. The food was delicious and there was always an impressive spread at the buffet, let alone the restaurants. Drinks were also delicious and always available! Wonderful, wonderful, wonderful!!!!

    Good but not worth what was paid

    Reviewed by Amylouking() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    On arrival the check in service was disgraceful. We were there for atleast 45mins. Most of the receptionists had no idea what is going on. They had to keep walking off to ask questions to their supervisor. When we finally got to our turn they checked two families in at the same time. When your paying a lot of money per person you expect a better treatment. The room was very nice and spacious. The air con isn't the best and needs looking at. The hotel is surrounded by jungle and you get to see lots of wildlife which is really nice and an immersive experience. The pool is nice (pool 3) and the ladies running around doing drink service are amazing. The pool area was a bit messy and I found a lot of fag ends etc in the pool on several days so needs cleaning more. The animation team around the pool was mainly Angel, Alan and David LM (he has just started and so lovely) these three are the happiest and friendliest people. Angel's laugh is infectious! All three were polite and got people engaged and I wouldnt believe David had only just started he was amazing. The food was nothing special. The buffet was better than the a la cartes we tried. In the steak house all the steaks on our table were well done not rare at all. The concierge Brian was very friendly and bubbly. He was very helpful. I booked a separate room half way through our stay as I snore and my mum couldnt sleep! The check in again was dreadful. I had to go from one reception to the other and back again to be told I couldnt check in yet. Then when I went back I got moved from one reception to the other again. The second room was not as good. The room smells musty and is messy. I never saw my concierge and when he called he was very pushy and rude. The cleaners didnt clean just made the bed and replaced the towels. Not very good. The only reason I've given 4stars is because of the staff. Especially the four I've mentioned. If you need to talk to tui go to John he is absolutely lovely

    Fantastic holiday

    Reviewed by Shelagh P() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sorry it's late review we went here in September my husband and loved it staff so friendly and attentive nothing was to much trouble for them we had eaten in all the restaurants are favourites were Japanese, thi ,steak house Brazilian We enjoy the spa we hope to be going again soon

    £9.50 Holiday

    Reviewed by PhilippaW928(Chorley, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    If a certain newspaper did their £9.50 holidays in Mexico, this place would be on their list. So I guess if you are a fan of Haven and Parkdean you will love this hotel. If not, go elsewhere. This is our second trip to Mexico this year. We have stayed in several resorts in the last few years and this is the worst. Food standards are very poor to say the least, with cross contamination of food. The resort is generally run down. It feels more like a European AI than a Mexican one.

    Brilliant holiday

    Reviewed by Kezzarezza19(Leicester, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Last day here after 11 nights amazing hotel clean rooms modern and spacious Always changed the the towels daily. After reading all the bad reviews was put off but honestly ignore them. Big five stars to Samuel the bar tender at the sky bar he is the best bar tender on the island nothing to much trouble always has a big smile on his face never leaves ur glass empty ?? top man. only down side is the beach but part from that had an amazing holiday at the Sirenis