Iberostar Grand Paraiso

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8226 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Covid Trip 2

    Reviewed by marc419() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Iberostar Grand as we do not want to be around other peoples children. The resort was only 20%-30% occupied and I felt bad for them. The food was vary good. The service was excellent. All Covid precautions were fallowed to the letter. The staff was falling all over us as they wanted to keep busy. We had a great trip.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Iberostar January 2021

    Reviewed by IGPlover() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was trip number two... Waiter Asael was fantastic. Entertainment team Gabriel, Aaron, and Yodan were fabulous. We would have upgraded to Star Prestige, but it wasn't cost effective, however, Oscar remembered us from trip number one. Martha was the perfect masseuse. Cannot wait for trip #3 in May.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Another great trip!

    Reviewed by SandraV144(California) on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed here about 10 years ago and have traveled to many beautiful beach destinations over the years. We had never returned to the same resort twice, however, the Iberostar Grand was an exception. It did not disappoint and we are glad we returned. We were there for one week and we spent New Year's Eve there. My only complaint is that for that night, I wish their show would have been more upbeat, the trio was good, but too mellow for my taste. Yes, the swim up bar is closed, yes, not all restaurants are opened each night, yes, they did go through a hurricane which caused some damage to the resort, but the service is still superb! and they do their ultimate best to keep the grounds immaculate. Ground maintenance is always working on the landscape, painting, and sweeping. HUGE shoutout to : Aaron and Gabriel from the entertainment team for always talking to us and making us laugh. You guys put up a great show on New Year's Eve!! The resort should have just paid you extra and had you guys dance for us, that would have been much more entertaining. We consider you guys friends, it was a pleasure to meet you guys. Maya- Pool waitress for being the sweetest lady I have ever met and for keeping our drinking full at ALL times. Our housekeepers Josefina and Berta from building 71, thank you for leaving us lovely notes and animal towel decorations each day. Javier-lunch waiter- for being so attentive and knowing my order by the 3rd time I was there. Overall, we had a great time. Every single staff member greets you with a smile and makes you feel welcomed. We were in a superior suite in building 71 and absolutely loved it, waking up to that view and the sound of the waves was so relaxing. Til next time!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great stay

    Reviewed by Jlockwood123() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our family and friends trip 8 people total. Our third time at the Grand. It was an amazing trip everyone had. Great time. Our butler Irmin made the trip even better. He’s great. Sommelier Roiland he just started at the Grand made our dinners even better with great suggestions and the wine tasting we did was alit of fun for all. Mar in Star prestige is always great.we can’t wait to go back.

    Once again more than grand

    Reviewed by marc l(Manalapan, New Jersey) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In today’s stressful world, I can honestly say that the past 5 days have been so relaxing. With our 30th stay behind us, I miss it already. The resort has taken every precaution to insure the safety of workers and guests. This group of guests all respected and cherished the opportunity to get away and feel safe. Kudos to corporate iberostar and for Mario and Kay enforcing the policies. Since I was there back in the end of November so many reopening kinks have been removed. In addition some negative changes having disappeared. Once again the only all inclusive that has lobster available at every meal!! There are some changes dictated by the low occupancy but I was able to eat at every a la carte restaurant if I desired, as far as the new US covid testing the resort next week will start on site testin for guests!! This is responsiveness to client needs. I would be remiss not to acknowledge the unbelievable attentiveness this trip. Some might be census based and some is keeping with the image . I will bore you with shout outs to Aaron and Sedrine from friends (didn’t see you Enzo), with Victor and Daniel being outstanding butlers. And the Entire staff in the restaurants. The floor managers were great Luis, Felix and Margerito . I missed Alberto at the pool bar but he was walking the beach in building 70. Just 35 minutes south of the Cancun airport but you will feel like you walked through the pearly gates (but quite alive) Get the ocean front room. There is nothing like breakfast in your room at 730 on your balcony