Iberostar Paraiso del Mar

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5902 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Just NO!

    Reviewed by V4002CWsarahm() on Aug 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    “Upgraded” from our booked walkout ocean-front suite to a mosquito infested, trash filled swamp-front room: hotel’s response “but this room is much bigger.” Gross, mushy, sometimes raw food. Mothers changing diapers on the lounge chair next to you- “it’s ok, it’s a family resort.” No hot water because we weren’t jiggling the handle the exact way we were explained over the telephone. No TV remote (after we received one 2 days later, the TV wasn’t programmed so we couldn’t change the channel anyway). Security guards with flash lights and dogs circling us on beach walks. Experienced a medical episode and was instantly blamed for “drinking too much” and “causing a disturbance” rather than being offered assistance. Unmarked floor drains leading to ridiculously uneven tiles-thank you, I’ve now spent the remainder of my vacation on crutches. This resort is more concerned with selling you a timeshare than helping you to have the nice, relaxing vacation you’ve already arranged. The front desk/concierge/manager didn’t want to hear about any of our concerns and no assistance was offered until our travel agent intervened and threatened to cancel the reservation. 3 days in, we ended up canceling ourselves and booked at a GORGEOUS, truly 5-star resort nearby. Don’t waste your time, money, frustration level, or vacation days here.

    Beautiful Resort

    Reviewed by 143salvatoref(Milan, Italy) on Aug 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful architecture, for an European, very spacious; you can move around walking or if you are patient with a golf-taxi service, there is a waiting time of about 10-15 minutes for a golf-cart. The assigned room is nice, the bathroom spacious with all the facilities and a terrace with a view and a hammock to relax;in the mini-bar of the room there are 4 soft drinks and 2 beers. Note to appreciate the hotel is ecofrindly, in each room for drinking water, there are 2 glass bottles with which you can refill to waste less plastic, the water dispensers are located outside the room and are located in the near corridors and facilities. There are various facilities, swimming pool, golf course, shooting area, rifle and bow, beach access; the entertainment service is good and pleasant, the staff involves you in various activities, every day from 9 am you can participate in activities ranging from yoga, aqua aerobics, aqua dance, dance classes etc. The beach has a nice view.The hotel currently has 5 restaurants, one of which is used for morning breakfast. The breakfast is international with buffet, with a wide choice of products and food. The remaining 4 offer various types of cuisine, steak-house, French, Mexican, Italian, the food is not the best and you can find better. Given the current situation the hotel has adapted to the rules for the covid, the premises are disinfected daily as well as for the tools for the activities. There is an obligation to wear a mask during the buffet but no obligation to wear a mask inside the structure and it is up to the good conscience of the guests whether to use it or not, otherwise staff always use the mask. We are very grateful to the Hotel, the specific team of groups, events and weddings ... because we had the opportunity to live this experience.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Was nice and good

    Reviewed by bigdogYOUTUBE(Esquimalt, Canada) on Jul 11, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Was pretty good, drinks were not as good as I have had but was decent, food good, got sick once from the Jap would take Ducorol next time, but this can happen. comy beds, would stay again. very nice staff

    Best place ever

    Reviewed by Carol1234e() on May 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is so beautiful. you feel like your in a jungle with all the birds and wildlife. the food was amazing I can't say one bad thing about this resort I will be back again when this coronavirus is gone

    All inclusive

    Reviewed by Voyage296190() on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful accommodations in a beach/jungle environment. Staying here was like being at the zoo: so many exotic animals roam free on the property. Great restaurants and laid back lifestyle. This was my third time here and hopefully will return .