Iberostar Selection Paraiso Maya

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6894 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing people

    Reviewed by Denis S() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I WAS AMAZED about the peoples energy and will to help and assist with everything they could possible can so many names to remember i wish the owners of this place appreciate the people they have working there restaurants are spectacular , i had read some bad reviews and i have no clue why people will say half of the stuff they say , you can order at the restaurant as many times as you want and nobody will ever give you an attitude , same as everything else 6 stars team

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Stunning beach and grounds

    Reviewed by martine_floridahome(UK) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My initial impression was great security - we were staying for 8 nights. Temperature checks, hands and bags and feet sanitized. We had been moved from the Pariso beach (which I had researched thoroughly ) to Paraiso Maya, both part of the same 5 hotel huge resort area. Must say it didn’t get off to a good start when the concierge desk was a serpent. My worst phobia. Refused to go there and Yanet our concierge talked to us elsewhere. She also luckily informed us about the Center attraction of the lobby bar. It’s a massive ***** I hadn’t seen this on anyone’s trip advisor comments. (Not real /But I do have it very bad) When we got to the room - it was a rather nice junior suite on the top floor, we found someone had removed all the batteries from the safe so it wasn’t working ! We also had problems with the air con where it kept going off and on. After 2 visits and help from Guadalupe the problem was fixed. I wouldn’t rave over the mini bar fridge but the 2 bottles of beer and soft drinks were welcome. The balcony was nice, sun until midday and could have been sea view if 2 blocks were knocked down in front - but we didn’t have the money for a sea view ! Personally I’m not keen on the refilling of the water bottles. Our tap didn’t work on our floor but I saw guests refilling anything and I’m not sure how well they sanitized their containers before reusing. The resort is massive. It’s very family orientated and we were pleased that occupancy levels were around 40%. You are given a map and the staff must be asked a thousand times a day by people where something is but it is really quite simple when you work out where you are going ! It’s worth having a stroll around and looking at the mosaics in the gardens between buildings. There is much local wildlife, you are advised not to feed any so I’m not sure why some of the guests insisted on trying to feed the peacocks / raccoons and then moaning when they wouldn’t leave them alone. We arrived just after the hurricane so there was some maintenance work still being done. The hotel have coped stunningly with both this and of course covid. The beach is kept immaculately. It is very beautiful. The beach bar was good too and we enjoyed the snacks here and great service. One thing you should do is go to the breakfast / evening buffet and watch how many people cannot remember which doors they came in / out of. (Very sad but I did find it funny) I’ve given my 5 star rating based on the amazing cheerful team. You are thanked for coming to their country. There were so many brilliant people, I can’t list them all so trying to include people we had numerous interactions with. All were excellent and had witty English. In particular, Fatima and Michelle,super supervisors in the restaurants (Amazing ladies), Julian, our waiter in the Mexican restaurant (who went out of his way to a different restaurant to get our sweet) Arturo (amazing service for the first night of the buffet opening )Alejandra and all the team at Las Olas pool bar, (could not be faulted - excellent bar service) Liam and Antonio (remembering my name) at the towel desk and Zitlallia, (Lolly) Adriana, (you two are absolute stars - funny and engaging ), Gabi, Leslie (aka jennifer lopez), Humberto, Carlos :all excellent motivators for activities and ambassadors for their hotel. They all just love it ! The hotel has rules like “masks in public areas”, “social distancing “ in and out signs” , “long trousers “ “sanitise hands” , “red flags” “no smoking” but unfortunately some selfish guests seem to disregard these. More pictures on my Instagram @travellingtini (but not of the lobby bar!)

    Many visits, God willing, many more - Read This Review

    Reviewed by Todd R(Hanover, Pennsylvania) on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another great experience. I have been to this resort around 15 times and cannot say enough good about this place. This review will be different because many times, people ask why I go to the same place all the time? My usual answer is, when I am on the beach, the Caribbean Ocean looks the same one hundred miles to the left or right and it is the people and the facility that make me keep coming back. I have been fortunate enough to see a lot of the world while in the U.S. Navy and with my job as a civilian. I have been not some beautiful countries and some not so nice. Many people think going to Mexico is unsafe and I know there are parts of Mexico that probably are not safe however, the Yucatan Peninsula has always been good to me and my family. Tourism is big business there and the locals appreciate people coming there. I have had many instances where locals thanked us for coming to their country because it gives them opportunities to thrive. In all honesty, I feel safer there than any day in and around the Baltimore, MD area. For whatever it is worth, I have taken my family many places outside of the resort and into some remote civilizations and never had a problem. Common courtesy and respect go a long way no matter where you travel. Back to the question why this place. The first reason, for those who do not know, Iberostar owns and operates around 120 resorts worldwide. It is a privately owned company based out of Spain with a single owner who is getting up in years so his daughter are running things for the most part. What many people do not know is that during the COVID-19, this man paid his staff a wage during all the shutdowns. Granted, they did not get their full salaries however, he paid them something with nothing coming in and anyone could imagine the impact of owning 120 resorts that were closed for months. This is one reason I support this brand; this man should be congratulated, and some business owners should take note. The second reason, I have many friends that I now consider my vacation family that I look forward to seeing several times a year. People from upper management to housekeeping remember my family and are always glad to see us. Restaurant Captains remember where you like to sit in the restaurants, the server remembers you like Bailey’s with your coffee, green juice, and your child likes hot green tea with two packs of brown (raw) sugar. The lady the makes the fresh omelets every morning remembers exactly what my wife wants and starts it before she even gets to the grill. Bartenders and servers remember your name and what drink you like even after not seeing them for five or six months. I cannot mention one bad experience regarding an unhappy or rude staff member ever in all my trips there. It is impossible to list everyone by name that does a great job there, because they all work there tails off, with a smile on their face every day. The third reason, and this just occurred this trip and cemented why I will continue to go there and will encourage others is this. During this trip, my 11-year-old developed an ear infection. Friends we met while there in June/July where also there with us and she is a Registered Nurse (RN). She had prescribed ear drops she brought with her as she travels with a lot of medical stuff. My daughter and I also were working on our scuba certification (another review for Dressel Divers Coming Soon) and we had to halt the diving due to the ear infection. After about four days of ear drops and our RN friend leaving my daughter’s ear seemed to be getting worse and now the left ear was starting to hurt. While going to Dinner one evening, Anna the Manager of the Iberostar Paraiso Maya and Lindo asked how she was doing, and I said it seemed to be getting worse. I knew they had medical staff on the property and Anna asked if I would like to have their doctor look to see if something else was wrong. When I said yes, Anna immediately called the Doctor and escorted us to the medical facility. The Doctor took her back and examined her and determined that she had blockage in both ears, probably exacerbated by diving and that was why the medicine was not getting into her ears. The Doctor stated she would need to go to a hospital to have the blockage suctioned out because she did not have the necessary equipment to do so there. Anyone who has traveled outside the U.S. and had a medical emergency understands the OMG feeling a parent gets. I’m thinking where do we go, how do we get there, how do we pay for everything, etc. Anna calmy said, do not worry, we will handle this. She asked if we wanted to go to the hospital now. I stated it was already 8:30 at night, it is not an emergency, can we go in the morning? We agreed on a time and she said all I had to do is make sure I was in the lobby at 8:00 AM. She told the Doctor what hospital she wanted us to go to, she made arrangements to have a driver pick us up from the resort, take us to the hospital, wait for us while we were in the hospital, take us to a pharmacy for prescription, if needed and return us to the property. She had her staff contact the hospital when we left the facility to make them aware, we were on our way. The driver took us to the emergency room where the doors opened, and they knew us by name and took us straight in. She was seen by an ear specialist and we were in and out in fifty-five minutes. The resort had all the documents in an envelope to hand to the hospital from the Doctor at Iberostar, the driver went into the pharmacy with us to help overcome the language barrier and all of this was coordinated by Anna (The Manager) before we left their medical facility. She was texting, calling and making it all happen in minutes. In short, my daughter was treated and back to herself within a few days. I cannot begin to express the appreciation I have for Anna and her two lovely assistants Alba and Sara. Additionally, Sarai and Grace – The Star Prestige Concierge's were on top of the communication to the hospital and delivering another outstanding service. I know this is long and is specific, but I feel like it needs to be mentioned to hopefully remove some fear or anxiousness about travel to Mexico. We were there in June and July, the day after they opened from COVID-19 shutdown, back a few weeks ago and I will be booking this weekend for my next two trips. As a final note, remember that when you leave your country, you are a diplomat and representing your country. There is no excuse for treating another human being any differently than you would want to be treated. No one wakes up and says “gee, I hope I get treated like crap today”. Try and remember these people make little money and a couple dollars here and there goes a long way. Just because you visit an all-inclusive does not give you a reason to be cheap or over demanding. Plan your trip with tips in mind. It makes you feel better to know that your couple bucks may change the lives of the workers and their kids and in turn, you will get the benefit of having a memorable experience. When my 11 year old asks me for $1.00 to tip if she gets a soda or a snack, there is no reason an adult should not know better.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Worst All Inclusive experience ever

    Reviewed by Migz2020(Los Angeles, California) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was by far the worst all inclusive hotel we have ever stayed at. The restock of the mini fridge honestly was always a fight. We have stayed at many all inclusive hotels and have never experienced this kind of service. We were limited to the amount of food and drinks at most restaurants. You can sense the frustration of some of the waiters at this hotel. The saddest thing is that we were limited and were sometimes given attitude. We came to vacation no to fight. We are not one to complaint but this case is different. I would not recommend my family, friends or anyone to this hotel. I would not stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-1

    Quick getaway

    Reviewed by L8916YTthomasw() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Well we came here for a fast trip with no kids. Really did not want much to do. So first due to covid alot of things are shut down here. Shopping, casino and 3 of five hotels. So, less people to deal with which is great. I would suggest you make dinner reservations before you come. Next, if you get here in between normal resteraute hours. The little star coffee shop in the maya main bar is open all day for free food and drinks. I would also suggest you take some of that food back to the room for snacks. As room service totally sucks. Also for some reason the hotel is very weird about drinks in the mine fridge. They just dont want to provide you with any. I dont know why. Also you have no coffee in the room and room service will not provide it. So enough with complaints. The pools are great. The beach is nice. Just one your on the beach watch out for the long tailed rats. They will steal your food really fast. The land sharks are very nice. You get them some free beers and you get better deals. Next if you like cigars and dont want to spend alot buying them from hotel as they cost a ton. The beach land sharks will sell you a good box of five for 20.00. And they are fresh. Again giving them your free drinks help with the cost. Check in is ok but stay away from time share guys. As far as food its all just ok. Not really tasty but staff is fun during dinner. For rooms we had 6200 block. Was very close to pools and the beach. Room suite was fine. We had a great balcony. Also the bed was realllly great. Loved it. We were told we got a room upgrade. Seems so but who knows. Alot of the staff were very nice. One key point. Do not ask any staff for directions. They all tell you wrong stuff. And you waste so much time walking. I would study the online map before you go. Last if you hate to walk. Dont go here. The place is hugh and you always get stuck walking. If cheap we will come back. Also dont fly american. They caused us several delays to get here. Also if your worried about covid. The hotel is fine. But customs is pretty scary. No social distancing at all.