Moon Palace Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 35668 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great amazing dinner at JC Steakhouse at the Grand Moon Palace in Cancun

    Reviewed by holliewin(Gilbert, Arizona) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We listened to a great recommendation to use our resort credits to upgrade our dinner. So, we made a reservation at JC Steakhouse because of the various upgrades for dinner options. Our wonderful waiter, Carlos Perez (his English was perfect) and his partner, Eduardo Hernandez were great. Carlos recommended the tomahawk steak and side dishes. This HUGE steak was 35 oz!! Big enough to share, which we did. And it was amazing!! Seasoned perfectly - melted in our mouth. And the bread was awesome too! We highly recommend this place for resort credits! Go with the steak!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Impeccable service from the waiters

    Reviewed by jadeleighr2016() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I, along with our children - attended the Moon Palace Cancun in October. I want to bring a huge amount of credit to the waiters within the Nizuc. The Manglar restaurant had a few waiters which are a credit to the hotel! Their manners, attention too detail, remembering what we like, ensuring we were comfortable and were extremely friendly. Alejandro Ve lazquez - particularly amazing at his job and his colleagues are following extremely Closely in his footsteps! Carlos UC and Santiago Torres. Thank you so much to Edwardo’s team! They’re punctual, polite, friendly, smart and we will certainly miss them all! I would also like to give credit to the lobby waiters - Isarias, quadalupe DX1B and Abez. Thank you!

    Great service at Moon Palace

    Reviewed by TATEFAN() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every morning we received the best breakfast service at the Manglar restaurant at Moon Palace Nizuc. The staff took great care of us, Daniel Calderas, Efrain Orlando and Fernanda Mondragon were attentive to all our needs. Special thanks to Elsie who makes the best omelettes! We appreciate the warm welcome each morning!

    Moon Palace Nízuc

    Reviewed by F1105OApedrof(Itupeva, SP) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Orlando, Carlos Garcia, Sayri Hau, Rosário Noh, Mauren Villalobas, Deymi Dominguez and Didier Quintal treated me very well at my stay at Moon Palace Nizuc. They were very kind and did an amazing job. The food is awesome and the amenities included at the hotel make the experience even better.

    Beautiful Resort & Incredible Service!

    Reviewed by bsimonds529(Philadelphia, Pennsylvania) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I stayed at Moon Palace Nizuc for the first time. Most beautiful, clean and safe resort I’ve ever been to. Be sure to request Albert at El Manglar for breakfast & lunch. Samuel was amazing at the swim up pool bar. Riviera Maya and Los Caporales had some of the most delicious, authentic & fresh Mexican food I’ve ever tasted. Our server Eduardo at Riviera Maya went above and beyond to make sure our experience was perfect. Noe & Victor also provided excellent service. All of the resort staff were pleasant, polite and helpful - but the above mentioned stood out to us! We will be returning to Moon Palace without a doubt! 10/10. Can’t think of one single negative thing to say. Thank you for an incredible experience!