TripAdvisor Traveler Rating

Ernesto the Dancing chef is the BEST. He dances, serves ice cream and brings all the energy. The man is a gem and should be everyone's bestie. If you don't see Ernesto, you're missing out on one of the best parts of this resort! While you're enjoying the pool, be on the lookout for him!

Ernesto the dancing chef serving ice cream poolside made our weekend! So fun, friendly, best ice cream server in the world. He dances with you and makes you feel so special as he serves you a bowl of delicious fresh ice cream or sorbet!!

Ernesto the dancing chef is amazing! He made the atmosphere so much fun! Shaking his booty, making everyone dance and smile. He is the best! Our experience was made 100 times better because of him. Can't not wait to come back with my family. Give this man a raise.

Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it really shows. I had dinner last night with my youngest son at the Pier 8 Seafood restaurant and met the loveliest waiter, Javier Cuautle. He's is such a kind soul and deserves to be recognized for his wonderful service and positive energy. We had great conversation with Ivan at Momo restaurant and he was incredibly helpful navigating the menu and our allergies. Alejandra at the vacation planning desk was wonderful to us and helped us plan the perfect day trip to Isla Mujeres. Thank you so much, we had the BEST DAY ever! Ernesto the dancing ice cream man is a real treasure and a must visit for everyone staying here! He is so much fun!! Look for him near the pools in the afternoons. Be sure to note the employees who stand out to you and make your trip even better We have learned that they benefit from these mentions through an incentivized program that has many perks and benefits - it really makes a difference for your stay and in their careers. Cheers Moon Palace, you'll be seeing us again!

Ernesto is the best ice cream man and dancer in the whole resort. Ice cream was delicious and he’s so fun. Gracias Ernesto