Royal Hideaway Playacar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6639 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Highly recommend

    Reviewed by Craig S() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service, absolutely gorgeous, really good food, I could go back time and time again and not get sick of it. Great deal with the all inclusive. Beds super comfortable and there is a great golf course right across the street you can walk to. I played it twice (Hard Rock golf course) and it was one of the best and hardest courses I have been on. Can't wait to go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice getaway

    Reviewed by lmpearls() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent quality food for an all inclusive. Nice large beach with powdery white sand.Rooms were of nice quality and size. Nice variety of restaurants to choose from but be sure to make reservations for all your dinners when you arrive.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Started out not so good, but got better as time went on.

    Reviewed by Tralon H(The Woodlands, Texas) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Or stay at the resort started off kind of shaky because our air condition in our room wasn't very efficient. Our room was very nice and they restocked with everything in the mini fridge on a daily basis. All of the food and all of the restaurants at the resort was excellent. Beach and volleyball court was well-maintained and entertainment team was pretty good. The front desk and staff was very kind because we had an issue with our refrigerator not cooling and they came immediately and replaced it.

    Lovely hotel, nearly 5 star

    Reviewed by cazzastjc(Chandler’s Ford, United Kingdom) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a lovely hotel with a lot to recommend it, but there are a few niggles that stop it getting top score. 1 Restaurants are all great food but difficult / impossible to book the times you want to eat, even though we booked for every night on the 1st day of our holiday 2 One of the reasons we chose this hotel was because it offered free sailing, however the boat allocated for free sailing was ‘broken’ so we could only sail if we paid $50 for one of the other identical boats - we refused and complained but it was never resolved 3 The noise during the day from the Allegro hotel next door is ridiculously loud. Whilst this isn’t the fault of our hotel, it did impact on the enjoyment of our hotel On the positive side - Food is amazing, our favourite was breakfast in Spices and the Hibachi table in Azia There are plenty of beds, we particularly like the beach beds with little tents that provide proper cover from the sun if you need it Beautiful rooms and gardens Evening entertainment - we are not big fans of traditional hotel ‘entertainment’ but this had some different events that we really enjoyed. Silent disco was so much fun! Walking or cycling into Playa del Carmen was easy. Despite the minor niggles, we would highly recommend this hotel.

    Superb Hidden Gem

    Reviewed by stephen p(Wallingford, Connecticut) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stay as you are. Rooms are superb. Restaurants offer great variety. We love the location allowing us to walk to 5th Ave. My wife and I walked the beach every day. The evening entertainment ends by 10pm which is great with us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5