Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20144 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing service and good energy

    Reviewed by pablomX6863PJ() on May 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Roman Diaz was amazing and he kept a great energy and was incredibly friendly. The drinks and the service were quick and incredibly tasteful. Friendliness is truly appreciated and an incredible way to start vacation.

    Staff crew made up for small inconvenciences

    Reviewed by Naumusiclab() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is quite a gorgeous hotel, almost in the middle of the jungle with some wild life roaming through the hotel. Some minor inconveniences: some of the restaurants information wasn´t updated, so we arrived at a time that one restaurant was supposed to be open just to find out it wasn´t. It can also be hard to get if If you don´t have a reservation (even when the info says it´s not necesary to have one). The attention and service we received from the staff crew was amazing (specially from Geoffrey and Pavel) Overall we had a great experience

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Snack bar service

    Reviewed by Mstiasny() on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time here with my wife. Gerardo and Roman at the snack bar were fantastic and incredible. Great good, great service, great people, and lots of laughs. Treated my wife and I with respect and as friends. Also helpful as I practiced my Spanish.

    Great resort and staff

    Reviewed by tobeyb301(Chicago, Illinois) on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This a Beautiful Resort, We have stayed here many times and have never be disappointed!! We felt the Resort to be very clean and safe with all their covid protocols in place. Very friendly an attentive staff. We will definitely be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Better in the past

    Reviewed by JLOPZ(Mars, Pennsylvania) on May 16, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were there for a week and have a good experience with some bad sides like Gym openness nf at 10? That’s a joke since a lot of people like me like to exercise early. Is just a gym us not like they have instructors. Shows not happening I know is Covid but we missed them. Restaurants were slow they are understaffed hope that changes. The place is nice workers are wonderful and food was good too. I booked for June before going this time and I hoe to see improvement now with Covid a little bit under control. I feel kind of nervous