Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11445 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best family vacation

    Reviewed by LalaKichwen() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When the Bahamas said no, Mexico said yes. As a healthcare worker I have worked five months without a break, and this was a much needed break. My family stayed at Paradisus Playa Del Carmen. The Hotel was gorgeous and the staff is so friendly, warm and welcoming. Our a butler Neftali, was excellent and made our stay comfortable. The staff followed Covid precaution to the highest level. They all wore mask and face shields, checked temperature at every entrance, the restaurants were not full with people and everyone was socially distant. Thank you for allowing this mom and healthcare worker to have a much needed break.

    Great stay at Paradisus La Esmarelda

    Reviewed by Adavis1128() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family visited Paradisus La Esmarelda in July and had a wonderful time. We were greeted by Claudia our concierge for the week upon arrival and toured the resort. She checked in with us daily even making dinner reservations for us and directing us to activities throughout the resort. The staff here is excellent. Gustavo at the scuba center gave my 12 year old son his first scuba lesson and was so patient and kind. Miguel helped set us up on the beach every day. He always remembered our names and was great interacting with the kids and helping them be comfortable on the beach. We loved eating at all the restaurants but our fave was the Market. Guadalupe always greeted us by name in the morning and Cecilia always welcomed the family at night. Victor Louis Angel and Roberto always took great care of us. Lois at the Sunrise pool bar was great with the kids making them tropical drinks with a smile. We ventured out of the resort one day for our scuba trip and the resort provided Adrian as our driver. He was the best. He talked to us about the region and told us so much interesting information about life in Mexico. We enjoyed telling him about our home town and sharing the similarities and differences. We even taught each other some new words. I can’t say enough about how relaxing and special our time at Paradisus was. The people here truly understand hospitality and will make you never want to leave!

    Great and safe even during COVID

    Reviewed by Djjaredc() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great resort and friendly staff. I felt more safe at the resort that at home in the US. Everyone is wearing masks and face visors and you sanitize your feet And hands before walking into any restraunt.Gabriella was a great waitress for breakfast every morning and she knew my order before I ordered my food at the end. Angel and Alfredo gave the best service at the adult swim bar and really made our trip. Since we spent most of our time at the adult pool they were the ones that really made our trip so enjoyable. I highly recommend hanging out there with the two of them attending to your every whim. Our butler Alberto was also attentive and made our trip enjoyable.

    Great time in COVID times

    Reviewed by Monique A() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great stay at a great price deal , we weren’t sure as these times aren’t the best for travel but once you realize the staff at the hotel is doing more than enough for health safety you can really rest Amazing staff and helpful , just to mention one of the best is Miguel at the beach unstoppable and friendly besides is doing a hard work under the sun and using all the time PPE my hands down to him Come here You won’t regret it

    20th Anniversary Visit

    Reviewed by marklG4347ER() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed our time. Half of the resort was closed due to COVID-19 but the half that was open wasn’t full. Angel and Alfredo at the pool bar were awesome, so was our waitress Gabriella. Roberto was a great butler as well.