Sandos Caracol Eco Resort
Check availability
Aerial View
Beach
Select Club Beach Section
Pool
Jungle Venue ($)
Salvia Restaurant
El Tempo
Waterslides
Activities
Spa
Wedding Facilities
Aerial View
Beach
Select Club Beach Section
Pool
Jungle Venue ($)
Salvia Restaurant
El Tempo
Waterslides
Activities
Spa
Wedding Facilities
TripAdvisor rating from 20925 reviews
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Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Added value
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Inclusions
- Daily activities
- Round-trip airport transfers
- See included meal plans
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.35 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
Rooms
All rooms include:
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select a room type:
Standard room includes:
Room includes:
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
Standard room
Royal Elite Superior includes:
Room includes:
- 2 double beds, or 1 king bed
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
Royal Elite Superior
Select Club Superior room includes:
Room includes:
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
Select Club Superior room
Additional details:
*Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
Select Club Deluxe room includes:
Room includes:
- 1 king bed and 1 sofa bed
- Garden, Pool or Jungle View
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
Select Club Deluxe Room
Additional details:
*Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- VIP bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Lockers
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
Eco Family Superior includes:
Room includes:
- 1 king bed and 1 bunk bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
Eco Family Superior
Eco Family Superior balcony
Eco Family Superior
Eco Family Superior balcony
Eco Family Suite includes:
Room includes:
- 1 king bed and 1 bunk bed
- Minimum 2 adults, maximum 3 adults
- Minimum 2 children, maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
Eco Family Suite
Eco Family Suite bunk beds
Eco Family Suite balcony
Eco Family Suite bathroom
Eco Family Suite
Eco Family Suite bunk beds
Eco Family Suite balcony
Eco Family Suite bathroom
Eco Family Penthouse includes:
Room includes:
- 1 king bed and 1 bunk bed
- Minimum 2 adults, maximum 3 adults
- Minimum 2 children, maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
Eco Family Penthouse
Amenities & activities
Accessibility
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Access to
- Sandos Playacar Beach Resort
Activities for children and teens
- Child care services ($)
- Children’s pool
- Playground
- Waterpark
- Video games
- Mini movie theatre
Kids club
Supervised full activities program: children’s pool, games and crafts, mini disco.
Open from: 10:00 a.m. to 10:00 p.m.
Age range: 4 to 12
Eco - Activities for Kids
Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)
Teens Activities
Teens aged 13 to 17 years old can enjoy music, pool tables, table tennis, foosball, beach soccer, volleyball, 7 water slides and more!
Age ranges
- Children ages: 2 to 12
The age range below will determine the quantity of children during booking.
Bars and entertainment
| Type | Amenities | |
|---|---|---|
Sirena Poolside Bar |
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Iguana Poolside Bar |
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L’Elefant |
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El Manglar |
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El Mapache Chill-out |
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Beach Bar |
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La Tortuga |
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Theater Bar |
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Los Lirios |
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Los Lirios |
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Check-in and check-out times
Check-in time: 3 p.m.
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Select public areas
Dining
| Type of restaurant | Type of cuisine | Open for | Additional information | |
|---|---|---|---|---|
La Laguna |
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La Mascaras |
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El Templo |
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La Riviera |
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Salvia |
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Los Lirios |
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Fogo do Brazil |
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La Toscana |
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Facilities
- Rooms: 955
Health and wellness
- Fitness centre: On site
- Fitness classes: On site
- Salon: On site ($)
- Sauna steam room: On site
- Spa: On site ($)
- Spa treatments: On site ($)
- Water aerobics
- Spa Kids - select treatments for kids accompanied by an adult ($)
Location
Carretera Cancun
Chetumal Km 295
Playa del Carmen, Mexico
52-984-873-4444
51 km from CUN
Meal and plan options
- 24 hour all-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adult-only pools: 1
- Jetted pools: 1
- Kids' pools: 1
- Outdoor pools: 2
- Waterpark: Included
Water sports
- Dive shop: On site ($)
- Motorized watersports: On site ($)
- Scuba diving: On site ($)
- Snorkeling: On site
Other sports
- Aerobics: On site
- Bicycles: On site
Other activities
- Beach activities: On site
- Daily activities: On site
- Games room: On site
- Nightly entertainment: On site
- Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
- Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
- Eco – Tour: enjoy a beautiful walking tour and discover the marvelous natural areas of our Eco-Resort.
- Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
- Intro scuba lessons in the pool
Shops and services
- ATM
- Business centre ($)
- Concierge
- Currency exchange
- Dry cleaning ($)
- Gift shop
- Laundry services ($)
- Medical services onsite ($)
- Photo shop ($)
- Tour desk
- Car rental desk ($)
- News stand
Legal, restrictions and terms and conditions
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.