Sandos Playacar Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 21017 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Avenue Bar

    Reviewed by Christina_Yav18() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jose and Miriam are wonderful people and make delicious drinks. Favorite bar by far at the resort. They do the drinks in a timely fashion and are very friendly. My favorite drink is the Shirley Temple.

    Avenue Bar

    Reviewed by 547leighp(Edmond, Oklahoma) on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jose and Miriam are the best! Fantastic drinks and the service is out of this world! Atmosphere is fabulous! Play some pool. Watch your favorite sports. Hang out with and meet new friendsI love coming to the Avenue Bar!! ??????

    Sandos Playacar Adult Select Club

    Reviewed by Inspire696086() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I just returned with my 20 year old daughter from a 7 night stay at Sandos Playacar. We have been going to this resort each year (sometimes twice a year) for the last 6 years. Things are obviously a little different right now due to Covid but we still had an amazing trip. The hotel was only at about 30% occupancy which meant there weren't a lot of people walking around. We didn't want to wear a mask while we were laying by the pool/ocean but that was really not an issue due to the few people there. I had read that people were having trouble getting dinner reservations and that the buffet was closed at night. We honestly had no trouble at all. They even called midway through our stay to asked if we needed more reservations (we initially only booked 2 nights). We like to go to town for dinner 1-2 nights per week anyway but were able to get all the reservations we needed. The filet at the French restaurant "Piedmont" was one of the best I have had in Mexico. I was disappointed that they didn't have Crown Royal whiskey any longer. In fact, most liquor was bottom shelf which was unlike previous trips there. I ended up buying my own and mixed with Sprite from the resort. At check-in I was told they would have it available at the select club in the meeting point, but that was not the case. Glad I brought the bottle of wine I did. I will say they had Canadian Club at the adults pool bar and the lady working there was super friendly. She even remembered me the couple of times I ordered it (before I bought my own). The fact that we ate out a couple of nights, only ate lunch there once, and had to buy our own liquor made the price per night a little cost prohibitive this year. We got to see the monkeys almost every day which was a treat. Everyone was wearing masks at the restaurants and staff was wearing them everywhere (inside & outside). I felt safe at the resort with no concerns. We always stay in the adults section because of the location. I will say that these rooms are in desperate need of a makeover. If you choose to stay in one of these rooms, it will only be because it closer to the ocean and adult pool. Formica counters in the bathroom with rusted soap dishes in the shower, etc... Just a really old and cheap finish. I try to understand that the resorts there are struggling right now. The cost per night is a little too high for what you are getting right now. I tipped a lot at the resort to try and help with fewer people.

    Cancun

    Reviewed by Acorrea24() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Taylor and Raul were so friendly and nice to my family and I. The hotel overall has amazing service and definitely a place to stay at! Very clean service and hospitality, they always made sure we were okay with everything and didn’t keep us unattended. The hotel is stupendous and the covid-19 regulations are kept in place. Everyone is safe and maintaining a healthy and safe environment.

    Perfect Trip

    Reviewed by MNDiver1981(Erhard, Minnesota) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The stay was excellent. Food was above average even at the buffet. There were not a lot of people there do to COVID but the reset was mainly open. A couple closed bars and a couple ala carte restaurants sharing space every other night. Over all highly pleased. Shout out to Shenia Arenas for keeping the pool deck straightened up. People destroyed it during the day but she had it looking great for the next day. She was also super helpful in showing me where a room was that I was looking for. Thanks again. Will definitely go back soon.