Valentin Imperial, Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15120 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    DeDe Carrubba

    Reviewed by houston-dc(North Houston, Texas) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The minute you turn into the Valentin, the stress melts away. We first visited the VIRM in 2008, It was our first time at an “all inclusive” resort. We were blown away by the beauty of the grounds. 12 years later the gardens are spectacular and are stunningly beautiful. The restaurants are superb. There is something for everyone at any of the seven they have. I have to mention the carpochio at the Italian. The entire staff of the VIRM have alway treated us with such kindness. We love them all. ?? If you’re looking for a party, a romantic getaway or just a break, the VIRM has it all! Needless to say, we absolutely love the Valentin Imperial Maya.

    10 year anniversary

    Reviewed by Ryanjohann() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you so much to the staff at Valentin for making our 10 year anniversary trip great! Ignacio and Andre always took care of us at the pool bar and Rosa always made sure the Mini Guinness was cold and ready to go down. Thanks again!

    Our favorite resort in Mexico! The BEST vacation!

    Reviewed by JessicaC3745() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having been to Mexico over 15 times, this was our first time staying at the Valentin Imperial. Everything about this hotel is AMAZING! Everything from the rooms, to the beach, to the restaurants, the hotel grounds. The food was delicious at every restaurant. We especially enjoyed The Corner Restaurant where we paid an additional fee to do the tasting menu. It was one of the best meals of our lives! The beach is gorgeous, large and no seaweed. The hotel dive site on premise was great! JC went above and beyond to book us 2 excursions that were not offered through Apple Vacations. The service from everyone at the hotel was impeccable! From the servers on the beach, to everyone in the restaurants & bars and cleaning staff and concierge. The shows in the theater at night were wonderful! We went to all of them - magic,carnival, Michael Jackson. The outdoor dinner/mexico and fire shows were so entertaining. We can't wait to go back next year! The perfect vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Simply bthe best!

    Reviewed by mommois4(Rochester, New York) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    March 2 thru 13. Unequaled splendor! The reception, the room, the service, the food, the entertainment, the Mayan people (Jocelin, Edurado,Gilberto, etc) . We will go back! Trevor and Mary from Essex, UK. Wish we had gotten yur e-mail address! loved you!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Valentin Imperial Maya is the BEST!

    Reviewed by KRB236() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just had our 5th vacation at VIM from Feb 19-March 4, 2020. We plan to continue coming here every year. The resort is paradise; from the gourmet food, excellent service, cleanliness, friendly staff etc. They pamper their guests from beginning to end. We would like to say a special thank-you to several employees; waitress Nallely and waiter Luis at LeMarche, Alberto and Omar who were waiters at the Golden pool area and Manuel a waiter at l'Olivo italian restaurant. Our room was spotlessly cleaned every day, and each evening while we were at dinner our room was cleaned a second time and our ice bucket was filled with ice which I really appreciated each evening.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5