The Westin St. Francis on Union Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 809 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    double check your card on returning home for unwarranted charges

    Reviewed by Colin J(Newport, United Kingdom) on Mar 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Great hotel and had lovely stay...see my previous review. Unfortunately on returning home and checking our card they had taken out money for something we had not had. Despite several e-mails to them questioning this, they have not had the courtesy to reply. It was only a small amount but if they do this to every guest it would definitely add to their profit. Very disappointed with them for this... and its extremely unprofessional.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-1

    NEVER STAY HERE

    Reviewed by emilyfK4209SD(Tampa, Florida) on Mar 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have been planning this trip for 9 months. With the growing Corona virus and my health concerns, I had to cancel and the hotel refused to refund me. The staff were very rude. The virus is growing in the area and my doctor advised me not to travel. I am disgusted with how rude the staff were when I requested a refund. I will be telling everyone I know not to go here.

    Amazing Hotel, Great History and Outstanding Customer Service

    Reviewed by Teresa H(Sherman, Texas) on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We can't say enough about this hotel! The room and hotel are beautiful. We stayed two nights at this hotel and chose this hotel due to it's location and it overlooking Union Square. We wanted a room that overlooked Union Square so we could watch the Lunar New Year Parade from our room. This room was great! The beds were comfy and the air conditioner worked great. The room was huge but (if there was a con) the bathroom was a little on the small side. The walk in shower was big but the counter space and toilet space were limited. I have to say that we encountered two outstanding employees! Michelle with customer relations and Annette with housekeeping! These two ladies made our stay super, extra special. Michelle made it great with her contact before we arrived and then adding really nice touches for our Anniversary. Annette was super helpful and gave my husband tea and honey when he didn't feel well and was staying in the room. If you are staying in this hotel on a Saturday, I would highly recommend doing the hotel tour. The history in this hotel is amazing. They also take you to areas in the hotel that you would never know were there unless you went on the tour. The views on the tour are amazing of the city!! This tour was actually the highlight of our stay in SanFran this time!! The hotel was very, very clean and beautiful. There is valet parking at this hotel for $68 per day and it's come and go. The valet is very quick and you don't have to wait a long time for them to retrieve your car. We would absolutely stay at this hotel again, without any hesitation!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Perfect location for SFO

    Reviewed by CaboSerge(Vienna, Austria) on Mar 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I've stayed a couple times at The Westin St. Francis. The hotel is nice, friendly staff, It has a pleasant atmosphere. Once we had a small room and in another trip it was a nicer larger room. The location is excellent, in front of union square, a few minutes walk from china town, many restaurants and shops a few steps away and you can even walk to the different piers where there are endless options for the whole family to spend a fun day .

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-4

    All class

    Reviewed by OZvoyager64(Wyndham Vale, Australia) on Mar 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I recently returned to the St. Francis for a 10 day stay. When I checked in they reception staff noted my Bonvoy membership and upgraded me to a lovely room in the front (original) wing with a great view over Union Square. Of particular note, the rooms have recently been renovated and have a great fresh look. The colour decor is very nice. If you like a soft bed, then this hotel is the right choice. It was super comfy - a nice treat for me as I have a much firmer bed at home. I had room service one night during stay. Whilst the menu selection isn't extensive, it has a broad enough range to suit most tastes. I had the pizza and it was OK.