Máre St. Clair Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 451 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    PR does it better? not always

    Reviewed by Alvin R() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As Puerto Rican residing in the US, I hoped that my visit to PR after so long was going to be a pleasant and comfortable. But it wasn't like that. Staying at this hotel was not the best choice. Everything was going great until we had to deal with the ineptitude of a front desk area supervisor named Edgar (I don't have his last name) unfortunately this person does not do it better as the slogan of the PR tourism company says. This person treated us with no consideration and he was not kind. The chekout was at 11am but our flight was delayed and we asked if we could stay a while longer using the facilities like the beach and the pool with our little girl and he said yes but that we couldn't use the towels...... it doesn't make any sense. Allow us to use the facilities without having towels! in what head that fits???! only in Edgar's. We explained him that our check in was at 4pm and we arrived at 2: 30am of the next day and that we basically lost 1 paid day of our reservation, but he said no towels. Unfortunately this hotel because of Edgar and his 2 towels lost a full family as customers. Other staff members in the front desk, swimming pool, restaurant, etc., were excellent!!!!

    Timeshare

    Reviewed by santa r(Shirley, New York) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    James is a great pool guy. And Rico. Should bar tend again awesome personality Good food at pool. And the breakfast buffet Been coming here 32 years. The help bends over backwards to help you Right on the beach. Lobby and pool are beautiful

    Very disappointed. First and last time in this hotel!!!

    Reviewed by traveler_adventurous(Charlotte, North Carolina) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel was not at all what we expected and what the pictures shows online ..maybe they show the best rooms!! .The room that we got originally was old , smelly, dirty , old beds, dirty sheets , old towels (not white..beige like) , old kitchen cabinets, peeling , stains, (cabinets as soon as you open them smell musty , moldy , old..) and old kitchen utensils (ready to be discarded) ....honestly like a MOTEL 6 style (never being in one but based on the pictures in the websites..) ...after complaining to the mgr he was able to upgraded us to a better room. The mgr said the new room was fully renovated ...because the previous one was partially renovated and need only some touch ups.. ( the upgrade was like a Days Inn improved room) but still needs a lot of improvements. We still complaint about the cleanliness which is really poor in this hotel . The only good thing about the new room was the view to the beach which was great. Looking at the ratings and the stars i was expecting something better . The Lobby of the hotel looks better as many hotel they keep their lobbies looking good but i don't know if all the rooms looks as poor as mine. Based on my experience i wont recommend this hotel to anyone ..not for the price they charge the night online!!!.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-2

    Not all rooms are updated

    Reviewed by Bkjes411() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Place needs a lot of work. I was there in August. Some rooms are old and smell musty (moldy like). Be aware of the room that you are offered before you go. Only some of the rooms have been updated and renovations on the rest were on hold as we were told by staff. We purchased timeshare and were shown a beautiful rooms and when we got there it was very old and out dated. We were told our room was being renovated but then later came to find out someone else was staying in our room. Long story short, I won’t be back until all renovations are completed. We kinda felt deceived because we thought we purchased a beautiful room for a week and ended in a motel 6 type of room.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    n/a

    Reviewed by Roam37919() on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    so so place to go on vacation. The place did not meet my expectation. Was a little disapointed. Slept on a bed of very poor quality. The bed was cranky and when I complained they only changed the matteress

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3