Be Live Experience Turquesa

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2474 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Last Minute Trip

    Reviewed by Sunnner(Halifax, Canada) on Dec 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We are repeat visitors to Turquesa, a small resort with everything within a 5 minute walk. Resort was clean, renovations and updates are being done.. Staff was once again friendly and accommodating, always with a friendly smile. Food was plentiful and well prepared, always something to fill the belly :) Although we had a safe we never felt the need to lock up any of our ipad/phones while out of our room.. The beach area is awesome, never seems to be overcrowded. We had a beautiful returning guest dinner & a small gift of appreciation left in our room ... Thank you Turquesa.... See you soon !!!!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Unacceptable

    Reviewed by 233wandab() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Been to Cuba many time. Never once sick, on this trip with my boys we all got sick. My standard aren't high you get what you pay for. We didnt get a red tag or sell off we paid air Canada. All I have to say if you have young children do not go there, guaranteed within 24 hours they will be sick.im very crafty with making a different meal each time, but this hotel food standards are way below acceptable. Uncooked chicken when there was some, uncooked fish ( wasn't sushi)raw pork. More than 3/4 of employees barely know a word of English, I get by very well with Spanish. So if you dont have the translate app...your in for a suprise. Beach is nice though...just reserve closer to downtown.

    A great week of fun in the sun!

    Reviewed by mom2gracejoe(Winnipeg, Canada) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I arrived on Dec 5th. Check in was quick, although we were told our safe was not working. They offered to switch rooms, but we declined. Twice my husband had to return to the lobby because our card wasn’t working. He returned with Lazaro who made sure it worked properly. Unfortunately we had to get our card re programmed 6 times. The room was large and the air conditioner worked great. We always had hot water and surprisingly very good water pressure. The housekeeper was amazing. Room was always spotless. The beach is amazing! Clear water and white sand. Beautiful!! Every morning a gentleman on the beach would get us 2 loungers and move them to wherever we wanted. Beach bar staff super friendly. - just to note we had a ton of bug bites. Definitely sand fleas. Most of the guests had bites. Of course this has nothing to do with the hotel. But bring cortisone cream for sure - The grounds of the hotel are beautifully kept. The gardeners work very hard. And it shows! This was our 8th time to Cuba and this was absolutely the cleanest resort we have been to. The buffet staff were awesome. Especially servers Dayana and Roberto. ?? Also the daytime cook Eilin who always had a big smile. She makes a delicious omelette! Lazaro and Yany who served outside we’re also great. The only reason I’m giving 4 instead of 5 stars is because of the dinner buffet. We found the food options extremely limited. As well the first few days the ventilation system didn’t seem to be working. My husband and I don’t eat fish or seafood which were abundant. This is just our opinion. As the week went on it improved. They had roast pork, roast beef, and roast chicken. And of course the bread is always delicious. They have a pasta station and a wide variety of desserts. You certainly won’t starve. I will say that the food that was prepared had a lot of flavour. They did have problems with ventilation and ac the first couple days. The restaurant was extremely warm and smokey from the grills. It was fixed and the rest of the trip it was cool and pleasant. I can’t comment on the a la carte restaurant as we only ate at the buffet. There is also a snack bar that had fries etc. Also the bathrooms by the buffet are quite dirty. No toilet paper and just run down. Never hand soap and the hand dryer never worked. In contrast the bathroom at the lobby bar is completely renovated and spotless. Hopefully the other will be renovated as well. This is a smaller resort that is very relaxed with the absolute best staff we have met. We really enjoyed our stay!! We will absolutely be back!

    Lovely location on Varadero Beach!

    Reviewed by 268sanial() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Loved our stay here! Staff were very polite and helpful. Wifi connection could be better but was fine as we enjoyed our company and the holiday far more without being stuck to our phones. Hotel was clean and food was nice and simple (many have said food is bad in Cuba, not true it's just simple, but very fresh). Resort is beautiful, would definitely stay here again.

    Predator in resort

    Reviewed by 99natashan() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would like to preface this by saying that we were a very laid back group of travellers who had been to Cuba many times. We expected the subpar food and cleanliness, and lack of amenities but we also expected to encounter many great workers as this is what Cuba is known for.. The people. Our trip went as expected until our final night. When we witnessed the night time snack bar worker sexually assaulting a very intoxicated Canadian woman. We were able to stop the assault but the following day we tried to come to some sort of resolution trying to have the worker held responsible for his actions. We were only met by other workers protecting this man. I cannot in good conscience recommend this resort. Please be very very careful here, in fact, just don't go.