Iberostar Selection Varadero

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8763 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Safe and relaxing staycation :)

    Reviewed by Pete-Tre() on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is bit of Covid-time update-review. You can read all the rest from other reviews. We totally agree with other 5 star reviews! One week behind and two to go. People have probably lot´s of thoughts about safety and how things are working here during covid-19. Because You are reading this, You probably already know that Cuba demands negative covid-test before arrival and they test you again at the airport (our case in Varadero) and you must have voucher to prove that you have booked hotel. So, all of us who are in the Resort have been tested twice in past few days. I think the Resort capacity is about 700 people and currently we are here with 30-40 other guests. Everyone here (also the staff) acts responsibly by wearing mask, washing hands and giving space to fellow travelers. You will probably have less close contacts here than in your “normal” life back home. Every aspect is thought here, but it still feels holiday. If you want to have updates or you have any questions, contact the resort thru Iberostar webpage. I had some questions and doubts and the super-concierge Mrs. Idelsis Acosta answered all my questions very fast. I was between Iberostar are and some other resorts, but her customer service convinced me totally and we haven´t regret a minute that we came here. We´ve been in many 4 and 5 star resorts in Caribbean area, but never got such a good care as here. The whole staff is amazing. Since this is our first time in Cuba, I don´t know if it’s the Cuban mentality or just this Resort. Lot´s of people are saying that the food isn´t good in Cuba, but I haven´t had a single bad dish during our first week. All the restaurants are not open every evening, but they change the concept almost every evening and there is always plenty of options (chicken, pork, fish, crabs etc.). The breakfast and lunch is on serviced buffet (you point, they pick). You can also have tasty burger and hotdog on the beach. The room service delivers free almost anything you want from 11:00 to 23:00. Our Jr Suite is cleaned every day, towels changed twice a day. When you book the suite, you get access to Spa pool which is really nice. Smooth jazz, no kids, hydro massage.. The evening shows are held every night even that we are only handful of people here. Before the show there is usually 3 girls singing and playing or some other music on the lobby bar and they are brilliant! The wifi is free and works ok, which is a must for me since I have to do some work every day. Makes me wonder why I didn´t moved my workstation here 12 months ago :D As you can see from other reviews, the beach is fantastic and the property is well kept. Huge thanks to all the staff! After a very hard year You taught us how to smile again! ?? Special thanks to Idelsis! ?? Best Regards, Pete and Elina Finland

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    A wonderful vacation despite Covid19

    Reviewed by S4567PFmarcusb(Nortorf, Germany) on Mar 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment you are greeted, you feel comfortable and in good hands. All hygiene standards are adhered to 100%. The facility is in really good condition and is very well maintained despite its age. An army of staff provides the right atmosphere. In particular, Idelsis from the Coucierge team takes care of all the requests you make of her. But the other members of the staff also do a very good job. Whether it's J.D. who acts as a fitness trainer or entertainer, the entire kitchen and service staff or the staff in the wellness area, everyone always has a smile for the guests and is friendly and courteous through and through. Covid restricts the choice of restaurants, which is certainly the case with 50 guests in an 840-bed building, and I fully understand this. Nevertheless, the food is freshly prepared and very tasty. And with staff like Ramona (she makes the egg dishes in the morning), you can see the smile even through the mask. The massages are wonderful and you can even get a haircut. And here, too, you always get a very professional service and the staff are great. So in the end you can say you had a wonderful time and that despite Covid limitations. I can only recommend this hotel.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great vacation time

    Reviewed by LuisB1913() on Mar 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time on the hotel, excellent quality and service. Particularly fun with the help of Alfredo from the animation team. High level of hygiene and great restaurants also. The place is ideal for a vacation.

    Really nice and safe stay!

    Reviewed by Florian B(Frankfurt, Germany) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at Iberostar Selection Varadero in November 2020 for 7 days as a familiy with a small 1,5 year old boy. We felt safe at any time in the hotel and the safety measures and protocols have been very professional. The room was really spacious and clean, the bathroom was good as well. The restaurants are also really good, we recommend the Japanese one and the Mediterranean one. The complete staff was really really friendly . Last but not least: The beach was fine as well, unfortunately it was very windy during our stay so that we were not allowed to swim in the sea on 3 days. To sum it up: Many thanks for a perfect and safe stay during these challenging times!

    Room

    Reviewed by Any234567() on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our Room was perfectly cleaned. The bath was clean. The big bed was every day fresh maked. The floor was clear, and free of sand. Also the Stuff was very very very very friendly and kind. We loved our vacation here in Varadero.