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Change or cancellation
If you cancel your flight, and your ticket is eligible for a refund, the fare bundle purchased will determine whether you receive a Travel Bank credit or refund in the form of original payment; any portion paid with WestJet dollars will be returned to your account and the original expiration date (if applicable) will apply.
Protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
Try Juliet.
Our digital travel assistant, Juliet, can also help answer your questions. Look for the icon in the bottom right corner of your screen start a chat.
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Guests with special needs
TTY for hearing impaired
- Toll-free: 1-877-952-0100
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com