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Flexible change or cancellation
There’s no fee to change or cancel flights booked before August 31, 2021.
The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.
WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
For immediate assistance please direct your question to Juliet, our digital travel assistant.
Before you call our contact centre, watch this short video.
Guests with special needs
TTY for hearing impaired
- Toll-free: 1-877-952-0100
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com