Contact us
We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.
To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
Try our online self-serve tools and skip the wait
Manage your booking and find answers to our most frequently asked questions
Explore common topics
Try Juliet
Skip the wait
Our digital travel assistant, Juliet, can help answer your questions. Look for the icon in the bottom right corner of your screen to start a chat.
Still have an unanswered question?
We're here to help. Please have the following information ready when you call us:
- Your reservation code
- Your WestJet Rewards ID (if you have one)
- The full name of the guest(s) travelling
New or existing bookings and general inquiries
Toll free from Canada
1-888-937-8538
Hours of operation:
24 hours/day, 7 days/week
WestJet Vacations bookings
Toll free from Canada
1-877-737-7001
Monday – Friday: 6 a.m. to 10 p.m. MT
Saturday – Sunday: 6 a.m. to 6 p.m. MT
Missing or damaged bags
Toll free from Canada
1-866-666-6224
Request a callback
As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.
General inquiries
Hours of operation:
24 hours/day, 7 days/week
Please note: General inquiries agents can assist with inquiries related to flight bookings only.
For support with Missing or damaged bags please give us a call at 1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)
Vacation inquiries
Hours of operation:
Monday – Friday: 6 a.m. to 10 p.m. mountain time
Saturday – Sunday: 6 a.m. to 6 p.m. mountain time
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Services for guests with special needs
TTY for hearing impaired
- Toll-free: 1-877-952-0100 (Please only use this number if you have hearing impairment)
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com