Check-in options and information
Everything you need to know about check-in…all in one place.
If you’re departing from Calgary, Vancouver, or Toronto, check security wait times to make sure you have enough time at the airport to get to your gate before your flight boards.
Please note: our contact centre cannot check you in, but we have lots of other options below.
If your flight is within the next 24 hours to 60 minutes, you can check in online now.
All check in options require the following information:
- reservation code
- passport - required for all travel outside of Canada
- hotel name, destination address, cruise or transit airline - required for travel to the United States
- submit ArriveCAN – within 72 hours before arrival (for all entry into Canada)
Your boarding passes will be issued once check in is complete.
| WestJet app | check in* or find your flights |
| Online | find boarding passes, rewards membership |
| Airport | save time and paper
|
* available for all Canadian and U.S. departures. Some International airports may not be available for check-in through the app.
Airport check-in
When available, you can use a WestJet kiosk starting at 24 hours before departure or you can check in with a friendly guest assistance agent at the counter starting at up to three (3) hours before departure. Check-in options are detailed by departure country/city below. Please be aware that all check-in cut-off times apply to all options.
In addition to the WestJet App, Manage trips and Airport (counter) check-in, some airports offer self-serve kiosk check-in:
| City | Kiosk |
|---|---|
| Abbotsford | ✔ |
| Brandon | ✗ |
| Calgary | ✔ |
| Charlottetown | ✔ |
| Comox | ✗ |
| Deer Lake | ✗ |
| Edmonton | ✔ |
| Fort McMurray | ✔ |
| Fort St. John | ✗ |
| Grande Prairie | ✗ |
| Halifax | ✔ |
| Hamilton | ✗ |
| Kamloops | ✗ |
| Kelowna | ✔ |
| Kitchener-Waterloo | ✗ |
| London | ✗ |
| Moncton | ✗ |
| Montreal | ✔ |
| Nanaimo | ✗ |
| Ottawa | ✔ |
| Prince George | ✗ |
| Quebec City | ✔ |
| Regina | ✔ |
| Saskatoon | ✔ |
| St. John's | ✔ |
| Sydney | ✔ |
| Terrace | ✗ |
| Thunder Bay | ✗ |
| Toronto | ✔ |
| Vancouver | ✔ |
| Victoria | ✔ |
| Whitehorse | ✗ |
| Windsor | ✔ |
| Winnipeg | ✔ |
| Yellowknife | ✗ |
In addition to the WestJet App, Manage trips and Airport (counter) check-in, some airports offer self-serve kiosk check-in:
| City | Kiosk |
|---|---|
| Atlanta | ✗ |
| Chicago | ✗ |
| Dallas Fort Worth | ✔ |
| Fort Lauderdale | ✔ |
| Fort Myers | ✗ |
| Honolulu | ✗ |
| Kauai Lihue | ✗ |
| Kona | ✗ |
| Las Vegas | ✔ |
| Los Angeles | ✗ |
| Maui | ✗ |
| Miami | ✗ |
| Myrtle Beach | ✔ |
| New York (John F. Kennedy) |
✗ |
| New York (LaGuardia) |
✗ |
| Orange County | ✔ |
| Orlando | ✔ |
| Palm Springs | ✔ |
| Phoenix | ✔ |
| Portland | ✗ |
| San Diego | ✔ |
| Seattle | ✗ |
| San Franciso | ✔ |
| Tampa | ✗ |
Airport (counter) check-in is available at all airports. You may also be able to use the WestJet App, Manage trips or a self-serve kiosk at some international locations. Check your departure options for more information.
| City | Manage Trips (online) | WestJet App (mobile) | Kiosk |
|---|---|---|---|
| Amsterdam | ✔ | ✔ | ✔ |
| Antigua | ✔ |
✔ |
✗ |
| Aruba | ✔ |
✔ |
✗ |
| Bermuda | ✔ |
✔ |
✗ |
| Bridgetown | ✔ |
✔ |
✗ |
| Cabo San Lucas | ✔ |
✔ |
✔ |
| Cancun | ✔ |
✔ |
✔ |
| Cayo Coco | ✗ | ✗ | ✗ |
| Cozumel | ✔ |
✔ |
✗ |
| Curacao | ✔ |
✔ |
✗ |
| Dublin | ✔ |
✔ |
✗ |
| Grand Cayman Islands | ✔ |
✔ |
✗ |
| Glasgow | ✗ | ✗ | ✔ |
| Holguin | ✗ | ✗ | ✗ |
| Ixtapa Zihuatanejo | ✔ |
✔ |
✗ |
| Kingston | ✔ |
✔ |
✔ |
| London Gatwick | ✗ | ✗ | ✔ |
| La Romana | ✗ | ✗ | ✗ |
| Liberia | ✔ |
✔ |
✗ |
| Manzanillo | ✔ |
✔ |
✗ |
| Mazatlan | ✔ |
✔ |
✗ |
| Montego Bay | ✔ |
✔ |
✔ |
| Nassau | ✔ |
✔ |
✗ |
| Paris | ✔ | ✔ | ✔ |
| Port of Spain | ✔ |
✔ |
✗ |
| Puerto Plata | ✗ | ✗ | ✗ |
| Puerto Vallarta | ✔ |
✔ |
✔ |
| Punta Cana | ✗ | ✗ | ✗ |
| Samana | ✗ | ✗ | ✗ |
| San Juan Puerto Rico |
✔ |
✔ |
✗ |
| Santa Clara | ✗ | ✗ | ✗ |
| St. Lucia | ✔ |
✔ |
✗ |
| St. Martin | ✔ |
✔ |
✗ |
| Turks and Caicos | ✔ |
✔ |
✗ |
| Varadero | ✗ | ✗ | ✗ |
Need more information?
Please note, we cannot check you in via our contact centre.
All timing below is shown in minutes before scheduled flight departure and applies to all check-in options. Additional time may be required as outlined below this table.
| Journey | Recommended Airport Arrival Time | Recommended Baggage Drop-off Time | Check-In Cut-off Time | Boarding Gate Arrival Time | Boarding Cut-off Time |
|---|---|---|---|---|---|
| Domestic | 120 |
90 |
45 |
40 |
10* |
| United States | 150 |
90 |
60** |
40 |
10* |
| International | 150 | 90 | 60** | 40 | 10* |
* Boarding Gate cut-off time is 10 minutes on most aircraft, but 15 minutes on Boeing 787 aircraft.
** International Check-in cut-off time is 60 minutes before estimated time of departure at most airports, but 75 minutes at Calgary (YYC), Edmonton (YEG), Toronto (YYZ), and Vancouver (YVR).
- Please check in with a WestJet agent if you:
- have purchased an extra seat;
- are part of a group of more than nine guests where all guests have the same last name;
- Baggage will be accepted three (3) hours before the scheduled time of flight departure at most locations. Checked baggage is accepted until the check-in cut-off time.
- Guests travelling with a pet in the cabin should allow an additional 30 minutes before check-in cut-off time.
- Guests travelling with a pet in their checked baggage must check in 90* minutes before the scheduled departure time. *Please note that some international airports will not check pets in more than 60 minutes before scheduled departure and U.S. airports will not check pets in more than 120 minutes before scheduled departure.
- Guests travelling with oversized or overweight baggage must check in 30 minutes before the check-in cut-off time.
- Guests requiring the use of a wheelchair (their own or one that is provided) should check in an additional 30 minutes before the check-in cut-off times.
- Guests travelling as an unaccompanied minor must check in with an agent 90 minutes before the scheduled departure time.
- Guests are recommended to be at the departure gate 40 minutes before the scheduled time of departure.
- Guests arriving after the boarding gate cut-off time will be refused transport on that flight. Guests may be elegible for a same-day change under certain conditions.
| Manage trips (online) | WestJet App (mobile) | Kiosk | Counter | |
|---|---|---|---|---|
| Check in | ✔ |
✔ |
✔ |
✔ |
| Check in on a code-share or interline flight when WestJet is the first operating carrier1 | ✔ |
✔ |
✔ |
✔ |
| Check in on a code-share or interline flight when a partner airline is the first operating carrier1 | ✗ | ✗ | ✗ | ✗ |
| Add/edit a WestJet Rewards, SkyMiles®, Flying Blue or Qantas Frequent Flyer number to your reservation | ✔ |
✔ |
✔ |
✔ |
| Enter Known Traveler Number (KTN) | ✔ |
✔ |
✔ |
✔ |
| Select an earlier flight | ✔ |
✔ |
✔ |
✔ |
| Select your seat | ✔ |
✔ |
✔ |
✔ |
| Select a seat in Premium2 | ✔ |
✔ |
✔ |
✔ |
| Pay excess baggage fees3 | ✔ |
✔ |
✔ |
✔ |
| Email your boarding pass4 | ✔ |
✔ |
✗ | ✗ |
| Print your boarding pass | ✔4 |
✗ | ✔ |
✔ |
| Print your bag tags | ✗ | ✗ | ✔3 |
✔ |
1 The airline selling seats is referred to as the marketing carrier; the airline providing the aircraft, crew and ground-handling support is referred to as the operating carrier. Please check in with the code-share or interline partner operating the flight, or if you have connecting flights, the airline operating the first portion.
2 Guests have the option to select a seat in Premium at the time of check in, if available, for a fee. Seats in Premium are in the first three rows of the aircraft and include additional amenities.
3 Be sure to print your receipt for excess baggage fees to show the WestJet agent at baggage drop.
4 Depending on special services requested, your location and/or travel destination, web and mobile check-in may direct you to guest assistance for your boarding pass.
Be sure to save a version of your e-boarding pass on your phone in case you find yourself without access to a wi-fi connection.
Apple device (iOS 10 or newer): you can add multiple e-boarding pass to Apple Wallet.
Android devices: save an e-boarding pass for one guest per device.
- A print version of an e-boarding pass will not be accepted.
- If you forgot to download your e-boarding pass, re-check in on your phone or at one of our airport kiosks. If you’re travelling to an airport that does not support e-boarding passes, we will happily issue you a print version.
- E-boarding passes cannot be forwarded. If necessary, we can re-issue your boarding pass to a different email address or account.
- If you’re travelling with a child, lap-held infant, or if you have purchased a seat for an infant in a restraint system, you are not eligible to receive an e-boarding pass
