The Verandah Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4530 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mixed

    Reviewed by Les S(Ickenham, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just been here for two days now and have mixed feelings. So far the staff have been very attentive and friendly. Some say the surliness of the staff is the Caribbean way. This can be construed as being rude but looking at the way some guests speak to the staff you can understand how they can react. This is our second visit to the Verandah and unfortunately some of the resort is looking a little shabby and could really do with a spruce up. On saying that the rooms are large and the a/c is working well spilling out nice cool air. The shabbiness shows more in the bathroom areas with water damage and clumps of mastic around the shower screen. Other little things are loose plug sockets in the bedroom and ill fitting lock in the room safe.(room 234) The bar area has improved since our last trip and there is now what is advertised as a 24 hour snack bar. This is actually open until midnight and serves teas and coffees with some biscuits and pastries. You can also get a latte or hot chocolate here. The WiFi is also a little erratic, we are only using the free hotspot areas at reception and the main pool. Apparently $10 per day for the room but listening to other guests this can be a little hit and miss. We have booked Nicole’s which is the posh a la carte restaurant but this carries a forty dollar each surcharge, we received this free on our last trip as we came with revisiting friends. No complementaries this year though!

    Lovely holiday

    Reviewed by LJSmithy(Buckinghamshire, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I’m currently sat at the airport after a fab 10 days at The Verandah. I always spend too much time reading reviews so I thought I would write one to help others out who are like me! ?? Anyway here goes: Rooms: Nice and clean and spacious with a lovely view (we had a ‘water view’ room). Typical Caribbean style so some may say needs updating but I had no complaints whatsoever. Food: It was mostly good. Always had great choice and the buffet was well maintained. We ate in the restaurants where we could (except Nicole’s as you had to pay extra to go there and we were happy enough not to go). The food was better in the Buccaneers restaurant compared to the bar and grill in my opinion. Although the bar and grill was nice for a bit of lunch with a view. Note - You aren’t allowed to take food out of the restaurants and they don’t have room service either. Facilities: Both the main beach and the Rasta beach were awesome, white sand clear sea. There are quite a few steps down to the main beach which was fine for us but may not be for others. Plenty of water activities to do and we spent a bit of time on the canoes. We enjoyed the mini golf and the games area too. The resort is well maintained and clean. Staff: Most staff members were so lovely, even going out their way to say hi to us as they passed us. Big shout out to Everett (entertainment team) who was a great laugh always went out of his way to interact with all the guests to make sure we had a good time. Also Edmund the waiter was fantastic. You would get the odd staff member that was a bit off with you but that didn’t bother us. Entertainment: There was lots of activities on during the day and always music entertainment on in the evening which generally finished at 11ish. I believe the bar also closes around that time. All in all we have had a wonderful time and would definitely return to The Verandah.

    Birthday Weekend

    Reviewed by simoneborel(Trinidad) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a excellent birthday weekend here. Food, drink and dessert was of a variety. The landscape of the property was beautiful we enjoyed many views from the garden 2 beaches and 2 pools. Friendly staff all around the resort. I would be making an other visit for sure in 2020. Thank you to all at the verandah resort for a memorable birthday.

    Highs and Lows

    Reviewed by Joanne3316(Lincoln, United Kingdom) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This resort really is a mixed bag of surprises! Check in was very long, not what you want after a long flight with added time difference. There was a lot of people checking in at the same time but the hotel was aware that would be the case. Rooms are poor. Seriously need updating. Although they are clean, the bathroom in particular needed an upgrade. The resort itself is well maintained, pools are clean. Beaches are lovely. Food was good overall. The buffet food was nice, themed each night which made a change. Not a lot of choice if you don’t like that specific theme though. Now...customer service...we did not encounter a problem throughout our stay, until the very last hour! We went to the restaurant for some lunch before our flight home. The service we received left me speechless. The waitress (who has no name badge!) was so rude. Anything we asked for she shrugged and acted like we had made demanding requests. We simply were ordering pizzas/burgers off the menu. She dropped some milk and swore in front of our children. Our food took over an hour to arrive, my two year olds food never did arrive, so she didn’t even have chance to eat. We ran out of time and had to leave for the airport. This was more than ‘relaxed’ Caribbean service - The staff really couldn’t care less. That was the worst customer service I have encountered anywhere I have travelled.

    Beautiful place but not the best experience.

    Reviewed by stephanied0minique(Brooklyn, New York) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I will just start by saying that Pineapple Beach Club & Verandah are beautiful properties. The beach on Pineapple is absolutely gorgeous but the way that my friends and I were treated at this resort was enough to make me never want to return to Antigua again. I will just start by saying if you like to dress sexy or even just wear minimal clothing in 90 degree weather you will be shamed on this resort. I was walking by the beach mall on Pineapple Beach and was told by one of the staff that I need to "cover up." When I decided to ignore him he loudly said "excuse me ms." I was humiliated and disgusted. I suppose my bikini did not fit the appropriate standard of beachwear for Pineapple Beach. Another evening on this trip a hostess at one of the restaurants on Verandah told my friend that she would not be allowed into the restaurant with a crop top. She then went to go get the manager to confirm whether or not she could come in. Another incident happened with a male friend who was told "young man you need a shirt on" meanwhile he was at the pool bar. It was disgraceful to think we were told how to dress on vacation in such hot weather. And no matter what the weather was we are adults and should not be told what to wear on a resort that we paid for. The straw that broke the camel's back was that we accidental left some cash out ($85) and it was stolen by the person who cleaned our room that day. We filed an incident report with security who told us that he would start an investigation. Just know that NOTHING came out of that investigation by the time we checked out. The manager said call security and security said the investigation was not done. Case and point we were out of $85 and our dignity after being shamed. Important note most of this happened on the Verandah side. We didn't seem to have the same stares and issues on Pineapple besides the beach incident. I would say either stay at Pineapple or just find a different resort period! The GM at Pineapple was very accommodating with the birthday plans that my boyfriend made for me to the point that we gave her a card and money asa gift! This was a hit and miss experience. I would never stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-1