Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14525 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hard rock hotel Cancun

    Reviewed by sarakY1597IY() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a very good experience with this hotel and most because of Chris Concierge he was so kind to us and helpful and of course also Itzel from recepcion . Chris is one the most kindest person we met in here in our vacation in Mexico. Thank you so much Sara and Tobias :)

    Cancun 2021 (during covid)

    Reviewed by aaronmistyblack() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    HR Cancun is a great place to come, especially if you like to walk around 'town'. Unlikely HR Rivera Maya, Los Cabos & Punta Cuna which are miles away from anything and cost a fortune for a taxi. The bus system is right outside and you can ride anywhere into Cancun for a $1 US. Deanna from concierge, Alverco (spelled wrong, sorry) from front desk gave wonderful advice to points of interest and an authentic Mayan food to eat at. Carmen did a wonderful show of fire drinks by her little cart (hubby also liked the drink). The entire hotel is clean, so if you are a worrier with this covid you will feel safe here. Mask and hand sanitizer EVERYWHERE. The beach front is CLEAN, unlike HR Punta Cuna. There is more then enough lounge chairs and umbrellas. The waves were a little rough at first, but it had stormed, after that the waves calmed down and saw small kids playing in them. Room was great, balcony was scary. We were on 12th floor and that little ledge wasn't spacey. The Marketplace was surprisingly the best place to eat. We normally don't go there, but the first day (cause you need a reservation for the others). WOW! Again Marketplace had amazing food, the servers were so nice. We were not impressed with Ipanema and Ciao, food was okay, and servers took FOREVER to take order & bring food. Plan at least a hour and a half to be there. With those experiences we chose not to go to others, but eat at Marketplace (mussels were so yummy, never had before). !!!BRING PESOS FROM YOUR BANK BEFORE YOU COME!!! You will NOT get a fair exchange while out on the economy. We gather that we were forced to overpay at least $20 during whole trip. We went to Negro Market (that was a long walk from hotel, but we do that type of thing). By bus Market 28, Walmart, Emara Mayan Restaurant (yummy), Mayan Ruins outside of town. Rented car and explored Tulum, Casa Tortuga, Tulum Ruins. Get out and visit Mexico, it's so beautiful!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Ciso: The Amazing Restaurant

    Reviewed by m_ri0felipem() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It's an Amazing Restaurant with a team ready to serve with hapiness! This is the best restaurant of Hard Rock Cancún, with a delicious italian food. They have good deserts too (I recommend pistachio). Satisfasction guaranteed!

    Hard Rock Hotel Cancun

    Reviewed by 158briannat() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best hotel in Cancun! Everyone was so nice and everything was clean and safe. Took very good precautions and made sure you were taken care of! Carlos, Alexis, Lola, and Manolo in The Market restaurant were the best and took really great care of us. In the Asian Tapanyaki Jonas also did a great job. Beside the pool bar Vicente was always on top of everyone making sure they were abiding the rules and served us great drinks! In the Ciao restaurant Daniel and Lucas really made sure we had everything we needed and never failed to come by our table to check on us. The food was amazing and a lot of variety. 10/10 would recommend Hard Rock Hotel to anyone for the best All-Inclusive experience.

    THE BEST SERVICE!

    Reviewed by Englands062020() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Principe provided the most incredible service to us the entire week we were here! We came on our honeymoon and he went out of his way to make us feel like royalty! He went above and beyond every day to make our stay extra special, we never had an empty bucket of beers and there was always champagne in our glasses. He was so wonderful and kind and we couldn't have asked for a better person to spend our week with, thank you Principe!!