Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9559 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful resort

    Reviewed by lisasK3169IK(Los Angeles, California) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a wonderful stay at Hyatt Zilara! The rooms, pool and beach are all beautiful. I’m giving 4 stars instead of 5 because the food was all good, but none of it was really amazing. The breakfast buffet was good with great service. I would like to thank our hostesses Angie and Fernanda for securing us a pool side cabana for the Friday afternoon pool party! I was impressed with the DJ, singers and dancers! We were lucky to have Ivan the waiter take care of us at our cabana. Ivan was very attentive and brought us all of the drinks (and waters) we needed. We tried to get Ivan as our waiter anytime we were at the pool, since he took such great care of us. The best food was at the Mexican Restaurant, Maria Marie. I especially enjoyed the melted cheese and Mayan Coffee! Hibachi night was also delicious! We had a great stay at the Hyatt Zilara

    Wonderful Oasis

    Reviewed by Tour728401() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome customer service Excellent food great atmosphere Lots of fun on the sun. Soft plush beds large modern bathrooms Exceptional detail for special occasions Exciting night shows Friendly welcoming

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    2nd time here, our favorite in Cancun

    Reviewed by S3512EDamyk(San Diego, California) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love the Zilara. We only stay at adults only since having a poor experience at the hard rock Punta cana. Finding an adults only that’s not super young and party party in Cancun isn’t that easy. We love the zilara bc of the quality of food, drinks, entertainment and balance of fun and relaxation. The swim up pool bar is always a good time for when you’re feeling like drinking but the spa is equally amazing on those days you want to take it easy. Sushi at the Asian restaurant is great quality! All rooms are ocean front! Pictures are from the chefs table dinner we did. Worth it!

    Great vacation

    Reviewed by debbiet278(Cedar Park, Texas) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time at the resort. Eduardo at the tequila bar makes the best margaritas. The entertainment staff, Juan and Marco kept the activities fun throughout the day. The yoga and pilate classes led by Marta kept me semi fit during the trip of over eating and drinking! My personal favorite is Casa de Cafe. Enrique was an amazing barista. Services from everyone were just amazing throughout! Laura, the hostess remembers our room number which was quite impressive.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Experience...TWICE!

    Reviewed by Lea B(Copley, Ohio, United States) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited Zilara in December and returned again in February (which should tell you how much we loved it!!!). I travel with my elderly father so having the same room (for familiarity purposes) is important..which they accomodated with no difficulty. Check in with Mayte and Freddy was a breeze...Ramon who helped us with our bags is the sweetest...and Norberto our butler was very helpful with anything we needed. Dad loved to "salute" the security staff who were just steps from our room each day...they do a fantastic job of keeping the adult side separate from the family side as well as keeping the grounds and beach clear of outsiders...thank you! Staff is amazing...I wish I could thank them all by name but a few of our favorites include Luis and Juan at Chinola...who always had a mimosa waiting (not to forget Chinola hostess Mileirys) both of who started our day out right! Everey at Shutters and the Indian restaurant and Vilare at Noodle and Thread. Fraudicio and Cesar at the pool bar were great...on our second visit (2 months from our first...) Cesar knew exactly what I wanted to order...as if we had never left! Ana and Yareni did an awesome job to always make sure my drink was full while hanging at the pool...Shows were good...and thanks to Vianca at the sports bar for taking such good care of us! The "entertainment" crew is second to none...Ransel is great...but my special shout out needs to go to Amado. In my opinion, he is the hardest working man at the resort....thank you, Amado, for all that you do to keep everyone involved and happy...and most importantly, for taking such good care of dad while we were there. We will def be back!!!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5