Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8746 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Spice Buffett

    Reviewed by jameskM7857IW() on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to spice Buffett every day. The service was FANTASTIC! Literally not one complaint about the servers. Carlos martinez and Fabian canol gave us great service that will make us keep coming back always! They’re the best! Thank you so much for making our trip great!

    Nice Place

    Reviewed by 185joshf() on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel staff was great the entire time we were here and seemed to keep things clean given the covid situation. Julio with Aqua World gave me my Padi dive classes and was awesome. Room was nice but a little small for the price and stayed 2 weeks. It would have been ok for a long weekend. Couple negatives or things to improve: - The spa was super expensive. We finally decided to go on rainy Sunday and they could not take us. We would have liked to spend the day there but couldn't. - No ice bucket by the pool for beer and water. The staff tried to make fast rounds but things got hot and were no good.

    Girl's Trip

    Reviewed by angelacI8477QB(Richmond, Texas) on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel with superior accommodations! Food was amazing! We were fortunate to have four beautiful days there. The water was absolutely gorgeous. This was the perfect getaway to get a break from all the COVID worries. The property did a stupendous job of keeping things clean and we were never concerned about compromising ourselves. The wait staff and bar staff were AMAZING - not only were they attentive to our requests but we became friends with so many of them especially Eloisa, Reyes, Gilbert, Carlos, Fabian, Sergio, Julio and so many more. They truly made us feel welcome and like part of the family! I look forward to my next visit! Thank you Hyatt Zilara Cancun for making our stay one that we will remember always! Until next time stay safe and healthy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Coffee House

    Reviewed by MiguelMovezz() on Jul 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ohhh man! José Luis, every single morning would Make me feel welcome and extremely taken care of! Super sanitary and conscious of the whole pandemic going on! Amazing service, super friendly, and delicious drinks and food every single time! I look forward to going back to Cancun and the Hyatt Zilara again!

    10/10

    Reviewed by ka072019() on Jul 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hyatt Zilara is definitely a smaller paradise inside of a larger paradise! The staff were all amazing and extremely friendly! They cleaned our room every day and went above and beyond. I can’t say enough about how friendly the workers were.