Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6557 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best honeymoon ever!

    Reviewed by Hallie D() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I chose Secrets for our honeymoon and we couldn't have had a better experience. The staff went over the top to make sure our stay was perfect. The food was great and the beach was beautiful. We can't wait to come back for our anniversary!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Friendly Staff Made Our Stay Extra Special

    Reviewed by F7689RCkristab() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our third or fourth time at Secrets Playa Mujeres. Overall, we had a fantastic time, as always, but the resort is clearly starting to show some age. We were in a Junior Suite Ocean View room, which was very nice in general. A few things that we noted that weren't as good as in the past: the shower pressure was not as good, as the shower head could have used some refurbishing. Also, for the first half of our stay, the room would not get below the mid 70's Fahrenheit...we were shown two other rooms which we could have moved to, but both were actually hotter than ours. This seemed to be a theme of the week, as nearly every person we spoke with at the pool while socializing mentioned their rooms being hot. Of course, we understand that it is hot in Cancun, but we recalled our prior trips, during which the rooms were always verging on icy! It seems curious, too, because the rooms would get to a certain number, and then stop, rather than creeping back up during the day. Wondering if the management had it set so rooms couldn't get past a certain point, to save money. Later in the week it miraculously began to get cooler each night. We were pleased that the resort seemed to be taking covid seriously. Workers were always masked up, and we saw how thoroughly the workers disinfected the public areas of the resort constantly. The risk you will face most is from other guests who refuse to take the pandemic seriously, and flout the rules. The resort does not enforce mask wearing other than in a few areas, such as the buffet and during shows in the theatre...just comply with it, people! It's not that hard to put on a mask and try to keep the workers safe, just as they are doing for us! Speaking of workers, we did notice that the resort seemed maybe a little understaffed. For example, in the buffet at breakfast, we appreciated that they served food rather than letting everyone touch everything and self-serve; however, they would benefit from adding one or two other servers behind the buffet, so that the line doesn't get super backed up, as it did when we were there. Finally, the workers at this resort are top notch, and made our stay well worthwhile. Suzie, Marcela, and Marlene were all by the pool all week when we were there, and they kept the drinks coming, and brought us food and water. More importantly, they were so friendly and kind, and we enjoyed getting to spend time talking with them! The bar staff the week we were there were also all stars...we loved hanging out there with Eugenia (Maru), Yazmin, Lesli, and Erick. They were so friendly, and helped us to have a ton of fun! They also were always ready with a drink for us, and even whipped out a brand new bottle of Don Julio Blanco when they saw me coming! We are so grateful to all of these wonderful people!!! It was such a pleasure meeting them! I don't know the names of some of the other people with whom we interacted, but can definitely say everyone was fantastic. We also loved the coco cafe workers, both during the day, and late night. For meals, we really enjoyed the food served between 1pm and 2pm poolside, the grill's cheeseburgers/hotdogs/quesadillas, the food at Himitsu, and dinner at the Seaside Grill(?) I think that's what it was called--the steakhouse basically. Anyways, we had a nice time, as usual, and are grateful to the workers. They deserve all the credit in the world for making everything so enjoyable.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Major Dissapointment

    Reviewed by Jim P(Trinidad, Colorado) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I think most people go to Cancun to be indulged and to over indulge. As long as you just like drink and the pool, this resort is fine. Food and entertainment wise, I was extremey dissapointed. I was at the Secrets Silversands before it closed and used this as my metric when I made the reservation. The only similarity was the name. They have a web based app to describe the facility, amenities and activities. But they do not show you how to use the app. It is not intuitive and I'm an old IT guy. The activiteis are under "Sundial" but it's a secret. Call the concierge, and the phone is not hooked up to ring the number, you have to go through the operator. Speaking of the Concierges, the majority of the people at the resort were american, but the language skills of the concieges was minimal. After finally finding sundial, the only issue is to figure out what show is when or whree. I never made a show, but the feedback I recieved was "amateurish" and don't bother. Live music was good if you can figure out again, where and when. Buffet was held one night by the pool with a violinist and found about that after I ate. Don't think I missed anything based on the "Buffet" dishes available at breakfast and Gauchos next door. Never tried the lunch buffet becasue I couldn't figure out when it was open. BTW, there is almost no shade, so you bake. Mu reccomendation, go to Excellence.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-3

    Another Amazing Trip to Secrets Playa Mujeres

    Reviewed by JeffD7(North Providence, Rhode Island, United States) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot say enough great things about this resort and the service. This was our second trip here and it will be just as memorable as the first visit two years ago. Thank you to Ruben and Anabelly at the World Cafe, Dylan and Angel on the E-Team, Denis, Carlos and Inocencio at the swim-up bar and Diana on the beach. Martin and Leo with check in and check out were awesome as well. The team they have is amazing. They make you feel comfortable, are kind and great to be around. The resort is clean, food is great, beach is gorgeous and being able to use the amenities at Dreams is fantastic as well. I cannot wait to make it back here in the near future. You have to experience this resort!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing experience

    Reviewed by 713stefaniep(Blacklick, Ohio) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first resort experience and I was thoroughly impressed. The preferred club helped with all my needs. The bar and service staff around the pool and at the cabana on the beach were amazing; they never let my drinks go empty, great hard working staff. I greatly enjoyed the entertainment all week long, all the guys kept our stay full of fun and excitement. They even made sure I got back to my building after too many tequila’s. The Oceana was our daily breakfast spot, not just for the view and amazing food, but the staff blessed us with great conversation and exceptional service. I was with a group of 6 and all of our need were met with compassion. The 7 days we spent at the resort were relaxing and stress free. Every member of the staff became friends, I will definitely be coming back and hope to see everyone again soon. Also I want to point out that I have never seen so many hard working people in one place, from making the resort beautiful to making the guests feel at home, all around beautiful place and great people. Everyone was amazing, the following are people that went above and beyond to make our stay even more enjoyable. Wilder Sosaya-Manager Omar-Bellboy Ross-Pool Concierge Marcella-Pool Server Ruben-Food Service Angel-Entertainment Dylan-Entertainment Paulo-Entertainment Veronica-Preferred Club Plus the dinner crew at Oceana; waitress-Liliana and Griselda Chef- Aldo Manager- Fernando