Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6142 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Trip

    Reviewed by Alicia S(Garland, Texas) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort was beautiful. We had a great time. We felt very safe. Everyone went above and beyond to help with sanitizing everything. The beach was beautiful, very quiet, did not feel bothered by anyone. Wait staff was great. Food was really good all around. Can't wait to return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Incredible Service!

    Reviewed by fcpdcop3423(Chantilly, Virginia) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I gave this resort a 4 instead of 5 star due to the facility. Although, the resort is beautiful, there was no reprieve from the heat. Most of the resort is outdoors, and the indoor areas did not have good air conditioning. I was particularly upset that we had an ocean view Master Suite, which was 79 degrees most of the time. We asked twice, during our week stay, to please fix it. It would cool down to about 73, but would go right back up within the next day. Sleeping in that heat was almost impossible. The pluses....very clean and sanitized. The food was good, but there were no buffets and not a great selection (due to COVID, I'm sure). The resort is very spread out, and waiting on golf carts to take you everywhere was a bit inconvenient, as there were no fans or seating at the wait points, and it sometimes took over 20 minutes to wait for the next cart to arrive. The pool was wonderful (loved Denny at the swim up bar)! Fernando at the preferred club bar was so friendly and kind. We loved going in there, as it was the coolest place in the resort, with good top shelf drinks and snacks. There is a guy that sells homemade Mexican goods by the pool. Check the prices, as he tried to cheat us, after spending over $400 USD there! The spa was incredible! My husband and I got a couples massage at Dreams resort, which was wonderful, and half the price of Secrets. Going to Goucho (Brazilian Steakhouse at Dreams) is a must! Although there are kids in that resort, the restaurant was amazing! All in all, out of all the Secrets we have been to (and we are UVC members), this would be our last choice in going to again. I preface, the employees were incredible, and the food/drink were wonderful, but the overall heat just got to us. We were disappointed that when we checked in, we were supposed to be offered an automatic upgrade. We were actually offered a downgrade because we were told that the rooms were all full. I cannot believe that, since the resort was operating at 50% capacity. Not sure what's going on there, but they need to step it up. It does not compare to other Secrets resorts. There were no mini-bottles of liquor in the suite, and all we was a small bottle of vodka (which lasted 2 days). Pretty sure it has something to do with who owns each resort. On to a different Secrets in January, and are really hoping that it's a better experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Dale & Connor

    Reviewed by ConnorRichele() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our room with the swim out pool. The beaches were beautiful. The food and drinks are just alright. All the staff was very friendly. However, our favorite was our golf cart driver - Noah (Noe). He was funny, sweet, and a great asset not only to the resort but to our experience. We have only been home a couple days and have talked about Noah several times and look forward to coming back to Secrets for another vacation and to see our friend! Noah, thank you for the memories and we hope you are doing well and hope to see you again!

    It’s OK but beware!

    Reviewed by Quest233087() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    At the airport we were approached by the hotel chain’s personnel who explained if we paid $40 upfront (refundable) we would get $150 in credit to use towards excursions and 2 bottles of tequila. It seemed like a good deal and the gentleman was very friendly and helpful. As he explained it, they were only trying to promote this luxury brand to folks who were frequent travelers like ourselves. Of course here comes the catch - All we had to do was attend a no-pressure 90 minute presentation - but it turned out to be about 2.5hrs. Had three different people approach us with different “deals” to try to sell us this loyalty program/membership. They seemed to have a really hard time in accepting a “NO Thanks”. Very pushy high pressure salespeople. We finally had enough, demanded our $150 credit, our $40 back and our two bottles of tequila. We got it and got the hell up oughta there! Of note, the AC was not working properly in our room and the housekeeping was a hit or miss. The food was OK and you do have the perk of dining at the sister resort, Dreams. We attended a Monday night football event there that was good. Overall there are pros and cons with this place but as for us - we will not be returning or recommending to our friends.

    Wonderful adults only resort!

    Reviewed by patriciabH2569YP(San Marcos, California) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was clean and sanitized. The staff was super careful to keep things safe from germs.They were very helpful. We loved everything except our last night. We had a ocean view room which was wonderful. We decided to upgrade our room to a swim out and stay an extra night. Room #3130 was 20 feet from a smoking area. We couldn’t swim in our pool because of people always smoking there and the smoking drifted at you. We were on the preferred plan which is a MUST! Everything was included except the spa services and golf cart fees. They can eliminate the hotel credit coupons, they were worthless. The spa special was a better deal than a coupon. The house wine was good and free.Using the coupon on over priced wine didn’t make sense. Despite the last room experience we highly recommend this GREAT resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5