Secrets Playa Mujeres Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Secrets Playa Mujeres Golf & Spa Resort
    6. Secrets Playa Mujeres Golf & Spa Resort review

    What to expect (based on 6022 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mexico 2020

    Reviewed by John S(Peterborough, United Kingdom) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first experience of all inclusive which took time to adjust to. The hotel was clean and well appointed. there was a good range of restaurants that supplied very good food. The staff were excellent. We were in the last week of a three week holiday when the virus hit the UK and USA. As numbers dwindled and the hotel staff faced up to losing their jobs and no time did they stop smiling or reduce their care and attention. The staff were simply excellent - every single one of them. In the future we hope to return to Mexico and it will certainly be to this hotel.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Wonderful setting, great service.

    Reviewed by Jo252(HAVELOCK) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were fortunate to have visited this resort recently before the travel ban was put in place. Because many people cancelled the resort was not crowded, yet until our last day most services were available. The staff did their very best to make our stay memorable. The resort is very nice and the setting is beautiful. While some updates could be done the place was comfortable and clean. The staff was very accommodating and friendly. Would definitely recommend this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Stayed for a wedding

    Reviewed by kayteed_13(Orlando, Florida) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a friend who was getting married next door at Dreams so we opted to stay at secrets. We have absolutely no complaints. Everything was great. Food was good. Service was good. Everyone is extremely helpful and friendly. There are pool activities that take place and they had this big Mexican buffet with a show that took place that was awesome. The only funny thing was we attempted to go to the club and there was literally not one person there. We still ended up having a blast and owning the dance floor. The grounds seemed pretty bare at night. This may be because of the beginning of the corona virus a lot of trips had been cancelled. Roger who works out at the pool and Isaac who was the bartender were awesome. They had us laughing all day and Isaac made us some super cute drinks posted below. I had a great time and looking forward to going back!

    Beautiful resort

    Reviewed by cjseitter(Telford, Pennsylvania) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    4th time to secrets but first time to this one great experience as always even though covid19 cut our trip short and had to return to USA early the staff was really concerned about the cleanliness of the resort and making the trip special and memorable

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Outstanding Experience

    Reviewed by TCC_BSS() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'm writing to share the recent experience TCC had at this Secrets Playa Mujeres Resort in Cancun, Mexico. Our company took 400 people who earned a trip over two weeks to the resort and we found that the service, food and people attitudes made for an outstanding experience. The rooms, restaurants, public space, pool & beach area make this resort the perfect place to accommodate groups. I especially want to compliment the Market Cafe manager Susana Santana and her wonderful staff.