Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7539 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing

    Reviewed by aliceFlorida(Florida) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from the newly remodeled Sun Palace. They did an excellent job paying attention to the smallest details. Service was excellent, unfortunately due to Covid-19 they close temporarily for safety purposes. When they reopened I hope all employees are able to return, but for sure the two that stood out the most in our weeks stay. Ivan who was in the Lobby bar the first two days then went to the pool. He made sure I was taken care of every time I seen him. Wilma at the pool bar was excellent always smiling and taking care of everyone. We with be returning the end of October and so looking forward to it. Thank you Sun Palace for our vacation.

    Sun Palace review

    Reviewed by fpmvrm(Monroe, New Jersey) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    should have at least one more restaurant- too many poolside lounges were reserved for diamond members. Steak restaurant was too cold and windy. the help in all the restaurants was outstanding- food was especially good in the Italian restaurant

    Home from home

    Reviewed by 540pams(Edmonton, Canada) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our home away from home. We stayed Feb 21 until March 14 .We love the new renovations. It was wonderful seeing all the improvements, getting better day by day. Our favorite restaurant was Aurora (Chef Alfredo's food is amazing) Javier Sandoval looked after us as did Damian. Efrain,Guadalupe Fresia and Rudopho always looked after us in the buffet at breakfast and lunch The lobby bar staff always ready with our favorite beverage. The Italian was not our favourite restaurant the menu definitely needs a upgrade. Stephanie in the Italian restaurant looked after us well though David in Fiego and staff are amazing, The food did get better there every time we went. The amazing staff in the beautiful Thai restaurant. Special shout out to Mario, Jamie and Martin on the front desk was amazing as always.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Sun Palace 3/10-17/2020

    Reviewed by Michael H(Chapin, South Carolina) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Sun Palace 3/10-17. The hotel is beautiful after the remodel. The staff were fabulous and all went out of their way to make sure that we were well taken care of. The restaurants were all very nice with many selections to choose from. We spent most days on the beach and never had a problem getting chairs and an umbrella. The life guards were excellent. I watched Daniel find several pairs of lost sunglasses in the ocean and return them to the guests. Enedino gave us excellent food and beverage service on the beach all week. We are looking forward to returning in the future.

    Winter break

    Reviewed by Chris D(Richmond Hill) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at other Palace resorts before. First time at this location because it is an adult only resort. Everything was perfect. Spacious room overlooking the beach. Excellent amenities like swimming pool and gym. Very nice beach. Variety of restaurants. Friendly staff always make you feel special. One small complaint - restaurants dont take reservations so wait times can be long