Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8481 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing and Relaxing

    Reviewed by jade0816() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of the coolest experiences I've ever had. We stayed in the Turqueza tower on the 7th floor. The rooms were very large, enough room for the king size bed, the couch and a rollaway bed. We had 3 adults and never felt cramped. The bathroom is beautiful the the double sinks are a nice touch. The floor to ceiling glass shower is fun and there are sliding doors to close it off if you don't want to show it all off. The hot tub on the balcony might be my favorite part. It was too hot one day and we texted our butler to fill it with cold water for a relaxing cold tub! That was the best idea. Our butlers were Isaisis and Ulyses and the were great! They were both attentive and personable. They answered all of our questions and went above and beyond to make our trip special. The water volleyball was a fun activity each day, Luis and Jesus were always excited to see us and remembered our names. The nightly shows were entertaining and the food was amazing at every restaurant. Tradewinds had the best breakfast/lunch/dinner. Moongate was a great show, the chefs are funny and really make the moment memorable. La Bastille was gorgeous and the crunchy skin chicken was to die for. We only had one issue at check out and that was a bill we had paid in cash but it was still charged to the room. The supervisor and manager verified it was paid in cash and took it off the charges. It was a little bit of a headache and surprise but in the end it was taken care of. Be careful when you order the "special" alcohol/tequila at Juana Margarita because they might have a charge and they don't tell you until you've already started drinking it and its too late. Overall we had an amazing trip and I cannot wait to go back.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    We spent 5 days here and having a withdrawal now.

    Reviewed by nUUaiMMy() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort truly exceed our expectations! The staffs were sooo attentive and friendly. The food was delicious! We enjoyed variety of food items at Mercado buffet and endless drinks/cocktails by the pool. We went kayaking and snorkeling which were all included. There was a time limit of an hour per use but you can go back as many times as you wish. I got a little birthday surprise on our last day! Even though my birthday was a week away. The best experience we have ever had! There’s always something fun for everyone in the family! I promise myself that I will definitely come back again! I will make this into a tradition, every year on my birthday to celebrate at Hyatt Ziva.

    Ziva

    Reviewed by Sherrysue01() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Plenty of room, wide variety of restaurants, great service, and the adult only section was quiet and relaxing! The spa was excellent and Yessica was amazing! The both concierge drivers were so kind and helpful, The shows were entertaining and festive.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Just as we remembered

    Reviewed by Mark H() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Property is a must stay. Juan Daniel was awesome serving us at the beach. Jorge did a great job explaining services and booking them. Liliana is an excellent masseuse. Just an awesome experience!! We highly recommend Ziva to everyone.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    What a glorious week!

    Reviewed by Laura S() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My 2 girlfriends and I visited Cancun for much needed R&R and stayed at the adults only Turquoise Sky in the Hyatt Ziva Resort. We fell in love with this resort and everyone affiliated with it! Our personal concierge, Daniel was attentive without being intrusive and willing to comply with any request. The spa here is most excellent and so totally Zen relaxing! The rooms were just lovely with spectacular views and I believe this resort has the BEST beach in the hotel zone. It is at the tip of the peninsula so the views from your balcony(and your hot tub out there) are the finest you can find. The alcohol was not watered down and you can get WHATEVER floats your boat but I encourage you too let the bartenders create something just for you! The restaurants were good, especially Habenero's on the beach, La Bastille, Moongate and Cafe 24. For breakfast, Tradewinds is a must. Try the "green juice" there as it is exemplary! I recommend using the in-house hospitality desk for reserving tours or any of the special options the resort offers. We went snorkling and loved it. But unbeknoknst to us, we chose a package where you have to drive your own speedboat to the snorkeling area! No worries, guides tutored us all in the grp and came along to make sure we were safe and got the most out of exploring the coral reefs. My friends and I have found the best customer service in Cancun at the Hyatt Ziva and plan to make this resort our go-to home away from home when travelling in Cancun!