Gran Muthu Imperial

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 68 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Had a wonderful relaxing vacation!

    Reviewed by Gail F() on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had a wonderful vacation here! It's truly a lovely resort and all the staff work very hard to make your stay enjoyable. It was clean and they worked hard to make it look wonderful. It certainly wasn't overcrowded. I very much enjoyed the shows. The dancers were amazing. I also enjoyed the night we saw the band. The food was fine. No complaints. Everyone from the omelette man to the waiters (thank you Raymond!) and waitresses were fabulous. We ate at the Chinese a la carte and enjoyed it. We enjoyed speaking to the knowledgeable gentleman at the Cigar Bar, and the man at the gym was very helpful and sweet. We had a lovely time with Pochy at the Snack Bar who always made wonderful drinks with a smile. And our maid, Sonomara, I believe that was her name, was a dear lady. We brought water shoes for the beach but you could walk down the beach if you wanted. Speaking of the beach, the bartender there was great and the beach was never crowded. They were all very nice at the Lobby Bar and one young woman in particular with dark hair always served wonderful cappuccinos with a smile, as did the taller man there, but all of them very friendly and attentive. Also, the people at reception were always helpful and ready to help. Loved the Cuba Day they put on. There was lots of fun to be had. My hubby had a great time with the 'make a bartender's drink' competition. As for our room, we stayed on the 2nd floor and our view was of the infinity pool and the ocean. Miss being there! Thank you for an amazing time!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    8 Day stay. Beautiful new resort

    Reviewed by Dave G() on May 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just returned today. We had a great time at this resort. It is beautiful and friendly. Thanks so much to Lily, at the front desk. She was very helpful and spoke English very well! We will miss Jose, and William at the cigar bar, Yoandrys, Jennifer and Maceo at the pool bar! Idael, it was very nice to see you at the beach again my friend. The staff at this resort are outstanding and you will be treated well, if you go. As a newer resort, there are a few things to work out. One should be able to get the same rum at each bar you visit. We had to drink a different one at each bar! I did find a couple new favourites though, so, Blessing in disguise. The buffet was not really a 5 star buffet, but was partially due to them only operating around 20% capacity. Our only big disappointment was the beach!. The sand itself was nice, and huge, But such a walk to get to a spot that was nice to enter and swim. It was a long walk! Worth it, and beautiful once there, but dont forget anything. The pools are gorgeous and make up for the lack of beach if you are pool people. In the future, when the beach is dredged out, this will be a spectacular beach resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Relaxing vacations but not one we will remember

    Reviewed by camcharland(Montreal, Canada) on May 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at the Gran Muthu Imperial from May 4th to 11th. It's a low season so it did have its perks; no lines at the buffet, always available chairs at the pool, etc. BUT since we were so few on the resort, the choices at the buffet were very limited, we ate the same things for 7 days, the evening show was in the lobby instead of the theatre, they didn't open all the "a la carte" restaurants so you were lucky to eat there 3 nights. The hotel itself is new, it's clean, well maintained, we didn't see any bugs, the pool area was neat. Our room (#6107) was an ocean view BUT with 2 "double" beds. They were the in-between size of single bed and a double bed, so very tight for a couple to share. Also the walls are concrete BUT we could hear our neighbors very well and I slept very little during that week. The patio door was broken, we could barely open/close it. The bathroom was large and clean. Decor was nice throughout. The animation and bar staff was great. The beach is a the far left of the resort, you cannot see it form any room. It's small but once again, clean and nice palapas to rest under the sun. There is a bar, a small lunch restaurant and water sports. This was our 3rd time in Cuba and probably our last. It's always beautiful beaches and friendly staff but the food is always an issue. We paid 1250$/person for a 5 stars hotel and feel like we overpaid for what we got. ** quick reminder, bring some snacks the hotel's boutique only sells cigars and rum.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Perfect relaxing vacation

    Reviewed by i0m2018(Toronto, Canada) on May 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in this resort from May 1 to May 8. It wasn’t crowded at all. It was very good vacation, perfect weather, beautiful big room with quiet A/C and ceiling fan. Food was good, especially dishes that cooks were making in front of you. Very nice staff, polite and always helpful. The resort is new and absolutely amazing with many upgrades you cannot find in other places in Cuba. The only downside was our room service. We stayed in bungalow 9 and our cleaning lady Yosleidy didn’t show up for the first day. We complained to the customer service and after that we had fresh towels and our bed made every day but she never washed the floor in our room, not even once. You don’t want to deal with this kind of things when you’re on vacation. One more thing: don’t forget your water shoes, you’ll need it for the ocean. The water was so warm and clean that we kept swimming for hours. I also went for a hearcut in the resort and absolutely loved it. Exelent resort.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great time

    Reviewed by egh291(Guayaquil, Ecuador) on May 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Really nice resort, with an amazing staff. Counting the days to get back and relax. The customer service team was awesome, and so were the people at the front desk. Bartenders at the lobby bar will keep your glasses full all day long.

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