Paradisus Los Cayos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 684 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The best resort in Cuba

    Reviewed by Marsida2424() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Amazing hotel, amazing service, great beach. We got both sides of the beach the calm and peaceful for the first few days and then the big waves due to the wind. The food was fine for Cuba standards. I was surprised not to see shrimp at all at the buffet. It would have been nice if the kids water park was open. No mosquito which was a big deal for me. The night show was not the greatest. We were on the 4th floor and the elevator was not working during the whole stay, we had a baby and a stroller with us so it was hard to go up and down the stairs.. The room was WOW i had never seen any better than this in Cuba. Keep up the good work, i will definitely return to this resort.

    Deceiving resort, some outstanding staff

    Reviewed by RUMBOAORIENTE(Madrid, Spain) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Cayo Santa Maria is just a key, lacks of any interest other than its beaches. As for Paradisus, it is meant to be the top-end resort in this location. However, it's more a 4-star resort than any other thing. This is something you discover soon after arrival. From fellow customers to facilities and food, nothing seems to be right. Some of the staff members did make it a 5-star hotel, going well out of their way to meet expectations despite of shortage of resources and general attitude of some of the staff. My special mention to the Royal service staff: Romani for her exceptional customer relations skills; Luis Jorge for his attention and helping on accomodation issues; Gador fo her fantastic attitude and leading skills and her efforts to meet our needs and expections . Outstanding waiting staff: Yadira, Deiki, Danielllis, Romey and Sunday made our time far better with thier attitude and proffessional skills. These people really made the difference and deserve my acknowledgment. Thank you!

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Vacation

    Reviewed by Sergio T(Toronto, Canada) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is new and most features are in working order. Plenty of beach chairs and palapas. Lots of beach activities by entertainment personnel. Large swimming pool and many small pools located at each building block. Buffet had limited variety of salads and fruit. Probably due to low occupancy (~14%) There were 4 specialty restaurants: 1. Bana (Japanese) of excellent food. 2. Fuego of good food, except terrible beef meat. 3. Vento (Mediterranean) good food. 4. Passion (gourmet), menu of 7 small dishes of good & interesting mostly sea food. The service in all restaurants was very good. The beach is fantastic for swimming and water sports. Snorkeling rather limited due to lack of coral and fish. Thanks to waiter Yainier, Yarida bar server, Yisel room cleaner and Jimmy entertainment. There was night entertainment of good quality.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Just returned from another wonderful week at the Paradisus Los Cayos

    Reviewed by JohanneD984(Beloeil, Canada) on Nov 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were there last May. I must say, even if low season at the moment, we had a great time! Don't let all those rumors about hotels running out of everything due to a gazoline shortage. It is so untrue! The staff and management works very hard to ensure customers have everything they need. By spreading such negative comments, it is scaring people off which will only worsen the situation for Cubans. As for our stay… Staff - We were greeted with a smile! The staff is amazing... very professional and courteous. Special thanks for Mercedes at the Snack Bar.. very efficient and has a great sense of humor. The animation team including evening shows/bands, managed by Deivy Garcia, is fabulous! Love the Cuban bands he hires. You get to watch all this from the Sky Bar on 2nd floor. Wonderful! Sky Bar - Not to be missed! It was closed when we arrived due to having few guests in the hotel. After discussing with Manuel, the General Manager, explaining how wonderful this bar is and how disappointed we were, he agreed to re-open it. Wow! You should have seen the amount of guests that showed up! It proves how nice this place is! Also to be noted... the management is open to comments and act upon it. Truly appreciated! Food - There is always something to eat. You have to try the paninis and pizzas at the beach rancheon. Great food with a beautiful view of the beach! The restaurants are also very good with quite a variety on the menu. People who say you don't eat well in Cuba have been going to the wrong places. The buffet for breakfast and supper has also quite a variety of items to eat... something for everyone. Rooms - Very modern and clean. Love the big double shower! Beds & pillows are really comfortable! We had a room with swim up. Well worth the price! Always fun to end the afternoon in your own private pool. Beach - Cayo Santa Maria remains the best beach I've seen and trust me... I've travelled quite a bit. Aside from some jelly fish (lasted only 2 days... normal at this time of year), the sand and water was amazing! Very safe for children. No big drop when you walk into the water. In short... we can't wait to go back next year! :-)

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful hotel

    Reviewed by heather54stanton(Pointe Claire, Canada) on Oct 25, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have to say easy check-in brought right up to our room .very nice .We had an ocean view 4th floor .We had a beautiful room .Beautiful beach .But they were missing a lot of things like mixers for drinks no moemossa's no sprite no fries for 6 out of 7 days The buffet was missing a lot veggies .The chicken was about the only thing eatable .Breckie was the best meal of the day .Pool bar resturant was good at lunch .and burgers and chicken salad sandwishes .We only tried the Japonese place it was really bad we had to leave .But all in all we did not starve but we didn't gain weight either ,lol

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3