JW Marriott Marco Island Beach Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4621 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Business conference

    Reviewed by Craig M() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The JW Marriott was the perfect setting for our recent business conference / family vacation. The meeting spaces were spacious, well lit, and perfect for the conference I attended. The staff during the conference was prompt and courteous. Whatever mess was made was cleaned up during breaks, and looked like it never happened. The resort was beautiful. The pools and beach area were extremely clean and well maintained. And the pools were big enough to have room even during peak use time. The rooms were big and well appointed. The beds were comfortable and made for great sleep. The onsite restaurants and bars (and we tried them all) were well stocked and well serviced. I can't recommend this property enough.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Underwhelmimg

    Reviewed by stansnikki(Loveland, Colorado) on May 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My stay at the Marco Island JW Marriott last week was one continuous disappointment. From the moment we checked in and the front desk person did not know what to do regarding welcoming a Platinum Elite member, to not being told about the services that accompanied the upgrade to the Sirene Tower that I paid for, to an overall drab and outdated interior, lack of elite service and down right unsanitary. When we checked in to our first room in one of the old outdated towers, we found used bandages just under the dust ruffle of the bed. When wiping down the surfaces of the furniture in that room with a lysol wipe, the wipe was BLACK (obviously no cleaning taking place). No robe or slippers in the room. Very disappointing. When we learned about the new Sirene tower option from friends (no one told us about it at check in even though we asked about upgrades), we moved that night. They happily took our extra money per night, gave us our bracelet key, but did not tell us about the services that came with this tower (private pool, gym, breakfast, concierge). We had to discover it all on our own. Service was poor from the majority of staff. For example, when I asked an individual wearing a staff shirt in the lobby where the gym was, he pointed and said "First elevator, first floor" and walked away. Later I learned that there were three gyms he could have informed me about including the one I had paid an extra resort fee to have access to which should have been evident to him since I was wearing my JW Marriott key bracelet. When I made a complaint to Mr. Marsh the front desk manager the morning after our check in, he just stood there and bobbed his head, said sorry and walked away. Not note of apology or any follow-up from him. The Spa was also a disappointment. Old, outdated, and dirty and did not feel luxurious. Things like iced wash clothes outside the steam room are not present. No ambiance or spa feel. Might as well have been a Massage Envy. I had planned on spending a couple hours there after my service, but it was so small and the steam and whirlpool area was worn and dirty I decided against it. The waiting room in the spa before your service is not very inviting and it is so small that many women had to stand while waiting. I had my massage and left. The icing on the cake for this trip was how many people got sick from the food that was served al fresco during our conference. I don't know what these people are thinking, but they would put out lunch items such as potato salad and onion dip and creamy dressings in the sun and NOT ON ICE! My husband was one of the individuals who became violently ill after lunch one day and did nit recoup until the next afternoon so missed an evening event and morning activity. The hotel was over run with three large conferences during the time we were there so I think they don't worry about guest service since they are at occupancy every night. They are selling a dream to event planners, but the reality is a small nightmare. My one and only thanks goes to Hope in the private concierge lounge that I was never made aware of till check-out. She listened to our concerns and complaints and comped items from our bill. In closing, would NEVER recommend this hotel.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Fantastic

    Reviewed by CNTtraveler(Mount Pleasant, South Carolina) on May 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about this property was fantastic. We were here for a couples weekend followed by a business conference. From a lie sure standpoint and business stand point I would highly recommend this Property. I would describe ALL of the employees as super attentive and cheerful.

    Great Hotel and location

    Reviewed by MikeCCT(Connecticut) on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Marco Island Beaches are some of the best in the US. The JW Marriott is a nice hotel with good sized rooms and views. Rooms are clean and updated and maid service is excellent. Pools are nice and we went in May so there was no rush to grab lounges for the pool. Beaches are great, nice soft white sand, sea shells if that is your thing and you can walk forever. Breakfast buffet is a bit pricey but not unusual for resort areas. I would recommend that for the resort fee that is charges that they add bottled water as part of the package. We will be back again.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Unbelievably beautiful and wonderful staff

    Reviewed by Jay J(Dallas, Texas) on May 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been going to Marco Island for over 15 years and stayed in this property before and now several times since it became a JW. Awesome staff, food is amazing (try the wings well done at Quinns), and fun experience. Conveniently located to everything and the rooms are comfortable, clean and up to date. The new building area is very nice and the bar/restaurant there has great views.

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