The Westin Grand Cayman Seven Mile Beach Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1143 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Place

    Reviewed by JeffreyMJ77() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you like a great beach vacation with great sunsets and relaxation this is your place. Staff if excellent and I think rooms are very nice and clean. There was ongoing renovation at hotel but had little impact on stay and red sail snorkel trip is great. Beach is great for walkers and there are many excellent dining option within walking distance or short cab ride away

    Beautiful Resort

    Reviewed by DA1717(Paramus, New Jersey) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Currently staying at the Westin with my family of 4 ( two toddlers). I was at the Westin in business in June. I loved the zen atmosphere so much I wanted to bring my family back. The reviews make you uncertain but here’s my experience: The beach is beautiful, the beach chair situation is like any other resort. People get up early save chairs BUT the beach ambassadors will do everything they can to get you a spot. The later you show up the harder it is. Yesterday they even added and extra row of chairs to accommodate guests. Service to your beach chair with food or drinks is heavenly- staff is super friendly. Beach has red sail sport which is super convenient- you don’t have to travel to other locations to jet ski, paddle board, etc. bathrooms at the pool were always impeccable. Pool- peoples reviews have been too harsh about the pool. The grounds are stunning, there are pool chairs, sofas in the shade , quiet areas to sit. The pool in the morning is clean , however the ground gave huge palm trees that are beautiful that shed if it’s windy and cause some debris in the pool BUT there are staff always cleaning the pool. Unfair reviews I have read. Food/Drinks- also unfair reviews. The Tortuga Grill has fresh salads, great burgers, fresh fish tacos- one lunch better then the next. I was never disappointed. The drinks were equally amazing. Staff again friendly and service was good. Had lunch at the bar in the pool while my kids swam. It was great. Ferdinands- great food , I had the truffle pizza appetizer, grilled salmon with arugula for dinner- food was fresh - staff was helpful in recommendations. Ordered plain pasta for my kids ( staff was always one step ahead by bringing kids meals early). Watched a beautiful sunset as we ate dinner outside- ???????? only criticism would be small portions but I was full ( just used to oversized portions in the states) Beach House -excellent dinner, great wine selection. So kids menu here needs a little help. I actually went across the street and fed my kids prior to going to dinner ( legends/ears cafe- hamburger and pizza) the kids had a piece of bread at the beach house waiter was kind to bring the fresh fruit to snack on and the played iPads and we enjoyed dinner. Room/ points/ upgrade- so I booked an island view room with Marriott points ( 350,000) this is peak season the hotel was sold out. When we checked in ( Monday) there was no upgrade available ( we were even willing to pay for the upgrade)but they told us come back the next day. We were upgraded to a partial view with balcony ?? the team was accommodating and gave us a beautiful room considering it was with points. If your considering Westin I highly endorse it. I too visited the Ritz and Marriott before making my decision. The Ritz is too big ( for me) too many people- the Caymans have s chill vibe it’s not over development or over commercialized ( except for the Ritz) it’s the biggest resort on the strip. Don’t get me wrong I wouldn’t turn down a room. The beach at the Marriott ???????? hotel is nice.

    Great beach, SUP "clinic", beautiful rooms, okay spa

    Reviewed by Y8590BVkathleenc() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were debating between the Marriott, Ritz and Westin so we could use our Bonvoy points. We settled on the Westin because of the reviews for the beach - plenty of room, nice sand, great water for swimming. We walked by the Ritz where people were squished like sardines. We made the right call for our beach vacation. It's also next to Governor's Beach if you want more space. We tried to take advantage of everything included with the resort fee (which I'm convinced is a way to generate revenue from Bonvoy members using points). Morning yoga was really nice and good for all levels. Bring your own towel. The stand up paddle board "clinic" was a joke. The instructor asked if any of us have done it before - none of us had. Within two minutes, without leaving the sand, we got our tutorial. The "instructor" did not join us on the water. Housekeeping service was inconsistent. Sometimes we got a variety of towels, other times were only got two big towels and nothing else. Sometimes water, sometimes the trash thrown away, sometimes not. We have Bonvoy status, which meant upgraded oceanfront room, $10 USD daily vouchers for the bar and free breakfast ($25-28USD value). The bed and shower were heavenly and we really liked having a balcony for enjoying the beach without dealing with people. Clean and quiet. The food isn't that good - we really enjoyed exploring the island and trying off-property restaurants with much better food and service at much lower prices (e.g. Seven Mile Burger, Island Naturals, Macabuca, Cimboco). We took the bus almost everywhere as it was easy, cheap and safe. Grand Cayman is expensive, but skipping taxis and taking the buses instead saved us a lot of money. Money to spend at the spa... Nice spa, but the front desk staff wasn't very helpful or welcoming. Our therapists were solid. I did a lot of research on the spas for the Westin, Ritz, Marriott and Kimpton Seafire. All are expensive, but the Westin was a bit less expensive, had a treatment I wanted, only had a 15% included gratuity (vs. 20% at the others) and was of course convenient. The ladies facilities were nothing special at all and didn't feel pampering. The relaxation room was nice. There are no co-ed facilities aside from the relaxation room. I would return - but only if we were staying on points. With all of the great little hotels in the Caribbean, I'd rather spend money elsewhere.

    Individual ratings:

    Service

    Service-3

    Value

    Value-3

    Good place for kids, but overpriced

    Reviewed by OliviaP8(New York City, New York) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just returned from a week stay at the Westin. Our family has stayed at most hotels on SMB, so I am writing this review partially in comparison to those properties. Good: The beach is beautiful, better than the Ritz (chairs too close, no umbrellas) and Marriott (hardly any beach during high tide). The rooms are nice, recently renovated, with comfortable beds. The property is well maintained, clean, and in a good location- walking distance to many restaurants, stores, etc. The breakfast buffet (included for Marriott platinum) was good, and the staff working there were super friendly. The less good: We did experience some excellent service (mainly at the breakfast place and the maids), but overall, the staff were just...meh. Like they would help you if you specifically asked them, but otherwise they ignored you. The beach service was OK, but largely they seem to act like they are doing you a favor by taking your order. At the Ritz, they literally bend over backwards to help you. Yeah, you are paying for it, but it's not like the Westin is cheap. The resort fee is super high for what you get- bottles of water, wifi, etc. These things are standard, though it seems so are resort fees these days....but still, way too high. The prices for drinks, food, etc are very high, but seem to be on par with most things in Cayman. But, the food just wasn't that great- like $30-40 CI for entrees at the beach bar for dinner and $20 CI for mediocre nachos. Just bad: The beach chair situation. We had two kids with us, so we were up and at the beach from 7am- on. Every single day, by 7am, a huge number of chairs were taken by people just leaving a towel and a flip flop or whatever on them. Most people would not actually use the chairs til 10 or 11am. So the chairs are just sitting there for 3-4 hours unoccupied. They say you can hold chairs for 90 min, but it just not enforced. It was really frustrating. There was also a huge tour group or something that came toward the end of our stay, and they were taking up 6-8 chairs at a time per family with no one actually using them. Just stupid. Overall, it's a good place to stay for the beach alone, but I would stay across the street at the Sunshine Suites for a much lower price and the same amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-2

    BAD Service - Not worth the $$$$

    Reviewed by travelingaroundbeach() on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Location and Beach were great everything else suffered. Staff all are lacking in customer service from the doorman to the manager. Upon checking in we didnt get the room we expected and the customer service was poor. Our room was warm couldnt turn air down, pool and hot tub was dirty. Drinks and food just ok, spa steam room broken and hotel is under construction. Gym was also very warm, walking into the the front of the resort one day there was a foot long dead lizard on the sidewalk, I mentioned it to the doorman and he said the cockroaches will eat it. Cant make it up. We paid top dollar and I have much better service at a Ritz to a holiday Inn. WILL NOT BE BACK.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1