Sol Rio de Luna y Mares

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6681 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Not a 4 star hotel as advertised, would not recommend

    Reviewed by Matthew S() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was supposed to be a wonderful honeymoon experience for my wife and I. We were sorely mistaken! Upon arrival we were handed a small envelope with an out dated map of the hotel complex. The electronic room keys instantly fell out of it, glad that didn't happen when trying to find where we were staying. The room seemed ok to start with until we found the ceiling was leaking through the light fitting! Apparently this is acceptable by the hotel! After demanding we change rooms I was told to return to reception (10/12 minute walk) where they would give me a key card to another two rooms, if either were acceptable then we could use it for the duration. Unfortunately, both rooms also had issues, one with no functioning lights, the other had the bath panel falling to pieces. Again, I was informed to return to reception for a further two keys! By this point we had both been awake for over 20hrs! We checked the next two rooms and as one of them had a leaking ceiling again whilst the other had a rusted (unhygienic) refrigerator, we temporarily accepted the last room for one night as we needed rest. The following morning we consulted the receptionist again as well as the Tomas Cook rep. We were informed to return at 2pm once people had checked-out so there would be a wider range to choose from. Luckily, I think thanks to the rep stepping in, the room which was prepared that day was perfect ... we thought! The maintenance of the rooms leave a lot to be desired. Unsafe sockets which are not repaired after being reported, lights not working and/or being leaked through by rainfall, iron provided but can't get out of the wardrobe due to the rail being installed too close to it, bedside sockets can't be used with standard adapters without the light switch being tampered with (too close). The cleaners, whilst friendly, never changed the coffee cups or glasses, the bed sheets were only changed when we directly asked the cleaner, on occasion dirty towels were replaced with other dirty towels. WiFi is available ... at a cost of 1cuc (Peso) per hour but only in the main lobby on Mares side and only using one code per room on ONE device. This was only explained to us after we had paid for a few hours. Buffet (Colon Restaurant) - The same food options were served everyday, with the cereals and milk under a heat lamp! The only hot food available to order is steak, omelette, pasta, fish. Snack Bar (Luna side) - On two occasions we were served under cooked cheese burgers, these were followed by unsettled stomachs the following day! Facilities - Mares main lobby toilets are awful! The gents have 4 urinals which were all out of order for our two week stay, which left the option of three cubicles. The ladies (I've been informed) seem to be lacking in seats for the toilets and locks for the doors! Entertainment - Same routines by the same performers week after week which start at 930pm, more often than not we found ourselves bored waiting for average entertainment which would end 45-60 mins later. Also, if you have no basic knowledge of the Spanish language you are extremely disadvantaged at this hotel! General Info - Poor at best. No instruction on meal timings, entertainment timings, how to make a reservation at one of the other five restaurants, is the tap water safe to drink, what wild life to avoid if you see it (snakes do appear) around the complex, the map provided is out of date. Honeymoon experience/treatment - What experience? A bad one! What treatment? Poor treatment! If on honeymoon surely you should receive something above and beyond the normal? We did not receive any special treatment or gifts/surprises. I would NOT recommend this hotel to anyone at any time EVER! This is not a 4 star hotel, 2 star at best!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-3

    FOOD AND FACILITIES

    Reviewed by bigleung() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    FOOD repeating again and again from breakfast to dinner. If you don't mind , you can always sharing the food with the Flies on the Buffet table. Rooms with water leaking from ceiling. My review : The Beach... **** All others:,,, .. * Not recorded to any one.

    Individual ratings:

    Location

    Location-3

    Service

    Service-1

    Value

    Value-1

    Beautiful beach, wonderful staff

    Reviewed by JFidd(Abingdon, United Kingdom) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I feel that a lot of the reviews being negative about Sol Rio de Luna y Mares are unfair. The hotel is in need of some modernisation, yes, but it is still of a good standard. If you go on holiday to Cuba, you can't expect Western luxury because it is a Communist country on a tropical island in the middle of the Caribbean. Unreasonable expectations are a contributing factor I feel. The rooms were clean and tidy, the hotel facilities are perfectly adequate, there is entertainment every night which is loud but it was over by 10pm. Most of all, the staff are so helpful and friendly and the beach and sea nearby are stunning. It is an excellent location, with a good variety of food (just get there first as it does run out) and an excellent amount of bars, pools and amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Had an amazing week!

    Reviewed by suntimenow(Niagara Falls,ON) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in May/19 as the 1st week of a 2 week Anniversary vacation. The only negative things I have to say about this resort is 1- the deep fryer at the beach restaurant was out of commission for a little bit 1 day and couldn't get fries for about 45 minutes. 2- The hop on bus was not running to anywhere except the market. With only that to complain about, you know we had a great stay! We found the food was good at the ala carts and the buffet. Loved the coffee bar in the lobby! The service was friendly and efficient at the bars and restaurants. The beach was amazing and well kept! The resort was clean and our room while not new was decent and very clean. The towels were changed as were the sheets without asking. We will return to this resort again and do recommend it to anyone looking for a good place to holiday. Thank you to all the staff at the Sol Rio for a relaxing enjoyable week!!

    Ugly and dirty hotel. It needs a renovation

    Reviewed by Zulema D() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I visited my family in Cuba last month and decided to get them to a good hotel at Guardalava beach or near by because Holguin has beautiful beaches. We decided by a Melia hotel because they are selling this hotel as 4 star. The check in time is 4 pm, but we have to wait after 5 pm for two rooms where they already know the air conditioner doesn’t work at all. They gave me at least 4 keys to check by myself if the air conditioner works Since we arrived at 1pm we were in a nightmare until 11 pm when I finally found 3 rooms with air conditioner working properly. The tough part was when customers service representatives told me that I should know I paid for a 28 years old hotel. She meant that I should accept the old and dirty bathroom in the room and not air conditioner. After all my efforts for give my family a good place to rest and enjoy, at 4 am the air conditioner in all rooms didn’t work until 10 am. They said it was a shutdown in a machine, but any employee was working to fixed. The waiters at the restaurant makes difference between cuban customers and foreigners. Cubans has to wait to be seated, clean their tables, etc The food is good, but the menu was the same every day. As expected the beach was the best and only adorable experience at this hotel. Melia must be ashamed to sell this hotel that is screaming for a full renovation. The workers needs to improve their manners and customer service skills. I didn’t recommend this hotel.